Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ongoing issues with my Homeowners Association (***), Fieldstone Association Management, due to incorrect charges applied to my account and their failure to resolve the matter after repeated attempts on my part.Since December 2024, I have contacted the *** management numerous times regarding charges to my account that are clearly incorrect. I was told by **** ***** and ***** ****** on multiple occasions that the issue would be corrected, yet there was no change to my account. Instead of addressing my concerns, the *** allowed these disputed charges to remain on my account and ultimately forwarded the balance to an attorney for collection. This situation is both distressing and unacceptable, especially now that they are denying access to the amenities that I pay for monthly. I made every reasonable effort to communicate and resolve the dispute directly with ***. I have documentation showing my outreach, as well as written confirmation from management that the charges would be adjusted including any late fees.Despite my efforts and good faith in the association, I am now being penalized further and threatened with legal action over charges that should have never been there in the first place. I am requesting the BBB's assistance in urging *** to: immediately remove the incorrect charges and fees from my account, cease any attorney or collections activity, and provide written confirmation that the account has been corrected and is in good standing. Additionally, I am formally requesting reimbursement in the form of waived or reduced *** fees moving forward, as I do not have access to key amenities that my *** fees cover.

  Business Response

  Date: 07/24/2025

  We sincerely apologize to this owner for the frustration and inconvenience caused by this error. After reviewing the account and internal records, we have confirmed that the balance in question was mistakenly applied due to an internal processing oversight. This owner paid the remediation vendor directly, and the charge should not have remained on the Association ledger.

  Unfortunately, despite previous communication indicating this would be resolved, the correction was not properly executed in our system. This resulted in the incorrect balance being forwarded to legal counsel and access to amenities being restricted. Neither of these actions should have occurred.

  The balance has now been fully removed, all attorney and collection activity has been halted, and the account is in good standing. We regret the delay in correcting this issue and recognize the stress it caused. We are reviewing our internal workflows to help ensure this type of error does not recur.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fieldstone being incompetent useless unjustified expense very expensive fees abuse of power

  Business Response

  Date: 12/17/2024

  Thank you for your feedback regarding the recent HOA assessment increase.
  

  To clarify, Fieldstone Management does not determine HOA assessments. Assessments are set by the Board of Directors to cover the Associations operating expenses, maintenance, and reserves. These funds are solely for the benefit of the Association and are used for its expenses. Any funds remaining after expenses stay within the Association.
  

  Currently, Fieldstone is facilitating a special meeting requested by Association members to discuss the budget and assessments with the Board. We remain committed to supporting this process and assisting the community as directed by the Board of Directors.
  

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOA increase without any justified reason. It's a crazy increase, not even 2% you make ******%.

  Business Response

  Date: 12/17/2024

  Thank you for bringing your concerns to our attention.

  
  To clarify, Fieldstone Management does not set HOA assessments. Assessments are determined by the Board of Directors to ensure the Association has the necessary funds to cover its expenses, including maintenance, operations, and reserves. These funds are used solely for the Association and any surplus remains with the community.

  
  A special meeting has been requested by Association members to discuss the budget and assessments. Fieldstone is actively facilitating this process with the Board to help address homeowners concerns.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased at ************************, the *** fee was $625 annually. I was hesitant to purchase a home with an ***, but with such a low rate, I moved forward. Last year, the *** (still ran by the builders and Fieldstone Association Management) tried to unethically raise our dues by over 100%. As a community, we stood up for our rights & the dues were reduced. Now Fieldstone Association Management is attempting to do the same. A 130% increase with little to no value added or a transparent budget.I understand costs rise but a 130% increase so early feels like a bait and switch. Like the builder always knew the *** would be higher but got the majority of the homes sold at a lower barrier to entry only to raise it once we are locked in. I've also seen items listed in the budget like $40,000 for a street light etc, that seem like they should have been done right by the builders and not the communities responsibility to pay for.The pool opened a month late (it's 1st year opening) due to "permit issues when the pool was 95% done for almost a year prior & was simply not ************** biggest issue has been the lack of communication or transparency by the *** Manager. Communication on this raise was set out with no notice. After much push back. A meeting was booked the day after our ability to veto the budge expires. Mr ***** the responsible manager is leading us to a complete disaster. What is ironic about the increase in price is the fact that our neighborhood has the bare minimum and no positive changes have been made to compliment this change in price. It has been nothing short of disappointing to be under a management company that has no regard for its residents. Bait and switch is a good way to describe what is happening. We highly do NOT recommend this management company. They are NOT for you, us, or the people they poorly manage.Consider purchasing at your own risk.

  Business Response

  Date: 12/17/2024

  Thank you for sharing your concerns regarding the *** fee increase at Cambridge at *************

  
  Fieldstone Managements role is to implement decisions made by the Board of Directors, which is responsible for approving the annual budget and setting assessments. These funds are used exclusively for the Associations expenses, such as maintenance, operations, and reserves, and do not go to Fieldstone or the builder. Any remaining funds stay within the Association.

  
  We recognize the communitys concerns and are currently facilitating a special meeting, as requested by homeowners, to discuss the budget and assessments with the Board. We encourage all homeowners to participate and engage in this process.

  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business managed the *** of the community in which I live but because of their poor business practices and no one answering their office phone or their direct numbers the community board decide to terminate their services . They are just not reachable by customers and they do not care to change that . However , this business still processed a payment of $189 via my previously set up bank account even though they were no longer authorized to do so after 11/7/2024 . On 12/1/2024 , they charged my account that amount for my *** fee. I immediately cancelled my autopay . I first reached out to them to see if they could refund the payment to me having attached the receipt of my payment as proof in an email and with multiple calls to the office of which no one answered . A manager finally reply via email and insisted they never took my payment even though it was withdrawn from my bank account . I called my bank and they reassured me that they will try to get this resolved to reverse this unauthorized transaction .Im not sure the process that the bank takes but I hope that they will be able to get my money back from them . This company doesnt take the management of a community seriously . I have called for the past 4 days and no one answers the phone . This is highly reckless and unprofessional of them . There lack of customer service speaks volume about how unethical they are and how little they care about the people they have taken the responsibility to serve . I hope that they cooperate with my bank and return my fund to them . But more than anything , Im glad that I have no further business with them after this .

  Business Response

  Date: 12/06/2024

  We appreciate the opportunity to address this matter and provide clarification regarding the concerns raised by the complainant.
  
  The payment of $189 referenced in the complaint was a pending transaction initiated through the communitys online payment processor prior to the termination of our management services. This transaction was processed before our account for the community was fully closed.
  
  The complainant first contacted us via email on December 5, 2024, at 2:36 AM regarding this matter. Upon receiving their email, we promptly investigated the issue and issued a refund check to the complainant on the same day, December 5, 2024.
  
  While we understand the complainants frustration regarding communication, our records show that they left blank voicemails without indicating the purpose of their call or requesting a callback. When the complainant reached out via email, we immediately addressed and resolved their concern.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the Twelve Parks community that is managed by Fieldstone Property Management for four months. During this time, we have seen little to no follow through with their duties as our HOA management company. Landscaping has not been maintained, even with multiple attempts of community members communicating with management. Our dues have increased despite new homes being added to the community, thus increasing the overall revenue for the community. We have been promised access to the community amenities such as the club house, yet are being restricted access. Despite reaching out for clarification (multiple times) on why we cant utilize amenities, we are simply given the run-around. Fieldstone has neglected to keep the community informed on spending and budget. We received notice that our landscaping fees are almost $100,000.00, yet many of the common areas are barren and neglected. When pressed for where our money as a community is going, we either dont receive a response or the response is vague. I personally have tried calling and emailing but have yet to receive any response by our managing agent, ********* *********. I am not the only member of the community that has been ignored. Our money is going somewhere, but it isnt going to our community. Our dues have been raised from $600 to $850 annually with no explanation for the increase in dues.

  Business Response

  Date: 11/15/2024

  Thank you for sharing your feedback regarding the Twelve Parks community. As the management company for Twelve ***** ***, Fieldstone Association Managements role is to implement and execute the decisions and directives set forth by the Board of Directors. Its important to note that all financial decisions, including assessments, budget allocations, and policies governing amenities, are determined by the Board.
  
  In regard to landscaping, Fieldstone works closely with the Board-approved vendors to ensure that common areas are maintained according to the budget established by the Board. We recognize that landscaping is a priority for the community, and our team actively manages vendor contracts to meet these standards. If any specific areas appear to be neglected, we encourage residents to contact our community manager, ********* *********, at ***************************************************************************,so we can promptly address these concerns.
  
  Transparency is key to maintaining homeowner trust, and a full accounting of the Associations financial operations, including all expenditures and budgets, is available on our web portal at ****************************************************************** may sign up to access this information monthly to review the financials in detail.
  
  Regarding access to amenities, please know that access guidelines and restrictions are also established by the Board. We recognize the importance of clear and prompt communication, and Fieldstone is here to facilitate any questions that homeowners may have for the Board. We encourage homeowners to send concerns to *********, who will present them to the Board for consideration and response.
  
  We appreciate your engagement and welcome your input, as it helps us support the community more effectively. Thank you for allowing us to address these concerns.
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are homeowners in the ************ subdivision in **********, **. Our subdivision is managed by Fieldstone Association Management through a ***. It is a new-build community consisting of multiple builders (***** *******, ****** ****, **** *******, and Lennar). Since it is a new community, none of the homeowners are on the ********** so we do not have any true representation. Since we have lived in this community, our *** **** have increased each year (to now $850), but there is a question to the use of these funds. The amount of homes that have been sold increase the amount of money the *** is receiving, so it would make sense for dues to decrease (or stay the same) rather than increase substantially. (Dont give the answer of our assessment of the community shows a need for increased funds. Wheres the proof??? Lets see the assessment. We need transparency.) Our landscaping is not maintained throughout the neighborhood, but we apparently have insufficient funds as a *** to address this per our community manager. (The manager did indicate that they are working to decrease the quote provided by the landscape company to refresh pine straw. However, one refresh should not stretch our funds so much! This begs to question the mismanagement of funds. With the amount of similar complaints for this company with the BBB, it is becoming very fishy.) We as homeowners are expected to maintain our homes, and the *** is expected to do the same. I just want to see our landscaping maintained, which is just one simple ask.

  Business Response

  Date: 11/15/2024

  Thank you for taking the time to share your concerns regarding the Twelve Parks community.Fieldstone Association Management serves as the management company for ************************, where our role focuses on executing the Boards directives in managing community standards, overseeing vendor contracts, and facilitating communication. Its important to note that decisions on assessments, budget allocations, and community development are determined by the Board of Directors.
  
  We recognize that landscaping is a priority for homeowners, and Fieldstone is committed to coordinating with the approved vendors to uphold these standards within the Boards budget. Fieldstone does not, however, control assessment levels or financial decisions regarding budget increases. These are handled by the Board,and Fieldstones responsibility is to ensure that all decisions made by the Board are implemented to benefit the community.
  
  For transparency, a full accounting of the Associations financial operations is made available on our web portal each month. Homeowners can sign up to view these monthly financials at ************************************************************* they will find a complete record of the ************** activities.
  
  We are happy to take homeowner concerns to the Board on your behalf. Please feel free to direct any questions or feedback in writing to ********* *********, our community manager, at ************************************************** will ensure these are presented to the Board for consideration.
  

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22557513
  
  I am rejecting this response because:

  This response is not a solution. It is an excuse. Excuses have been provided for years with little action. Per the annual budget, our community allotted almost 100k for landscaping with *** ****. Our landscaping budget appears to be out of step with the quality we are receiving. If ************ (the landscape company) provided too high of a quote for ONE pine straw refresh, then it is the **** responsibility to get other landscape companies to bid for the project. One pine straw refresh should not put us in the black for the budget with the amount of sold homes paying dues. The fact that multiple subdivisions have similar complaints with Fieldstone per the BBB indicates that the common denominator is Fieldstone not adequately appropriating funds. If our annual dues are to increase to $850 next year with the addition of MORE homes in the subdivision, landscaping should be a mute issue. This should be the most immaculate subdivision out there with that cost, which it is not. The solution should be to refresh the pine straw in all public areas of Twelve Parks before the holidays. Fieldstone cannot blame the board fully, because the only board member is ***** ******* (the builder) per Georgias Secretary of State website. There truly is not a real board, and the builder is relying on Fieldstone to adequately manage the subdivision. Just refresh the pine straw before Thanksgiving, and Ill mark the BBB complaint as resolved for the time being. 

  
  Sincerely,
  
  ******* ***** *****

  Business Response

  Date: 11/26/2024

  Thank you for your continued feedback regarding the Twelve Parks community. We recognize the importance of addressing homeowner concerns and appreciate the opportunity to provide additional clarity.

  Our community manager, ********* *********, has communicated directly with you about this matter. As previously mentioned, the pine straw refresh has not yet been approved by the Board. Fieldstone has presented proposals and is actively negotiating with vendors to secure the best possible pricing on behalf of the Association. We are working diligently within the financial position of the *** to support the communitys needs while ensuring fiscal responsibility.
  

  Fieldstones role is to implement the directives of the Board, which currently operates under the developer-appointed structure as outlined in the governing documents of the ***. All financial decisions, including vendor selection and project approval, are determined by the Board. While Fieldstone cannot authorize expenses, we are committed to facilitating effective management and ensuring vendor accountability.
  

  Transparency remains a priority. Homeowners have access to the Associations financial statements, including details of the landscaping budget, through our resident portal at *******************************************************. This ensures that all residents can review how funds are allocated and provides a comprehensive view of the ***s financial operations.
  

  We understand the desire for timely resolution and have shared your feedback regarding the pine straw refresh with the Board. Fieldstone will continue to advocate on behalf of the community and ensure that your concerns are addressed as part of the decision-making process.
  

  Thank you for your engagement and commitment to the Twelve Parks community. Should you have any further questions or need assistance, please feel free to contact ********* ********* directly at ***************************************************************************.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is, that Fieldstone Realty Partners, the homeowners association of my current community has failed to adhere to their duties of physically managing our property. We have had a broken front gate for over 30 days and the only explanation we have received is that we are waiting for the gate parts to be delivered so that the gate can be fixed. In that time the other side of the gate to our community has been broken, effectively making our gated community an open gated community for any visitors at any time. We are subject to trespassers and loiterers driving in and out of our neighborhood at excess speeds to make U-turns and observe our properties, and local neighborhood businesses have begun to leave bulk trash like old tires at the gate of our neighborhood, assuming that because we do not care about the front of our neighborhood then neither should they.All of these things are reasons that my neighbors and I have decided to move into a private, gated community. Fieldstone is the company in charge of managing that experience professionally and they are failing to do so. Because many of my neighbors have reached out to the association about the issues surrounding the gate to no avail, it appears that Fieldstone has decided to breach its duty to manage our property physically and will no longer work hard to ensure the neighborhood presentation brings value to the homes within the community. This is reiterated by the fact that Fieldstone will no longer be the *********** managing our property in 2025. It is reasonable to deduce that Fieldstone Realty Partners has decided to continue taking our monthly payment of associate dues and abandon all obligations until the contract is terminated and that is *************** remedy this, Fieldstone Realty partners should make every effort to replace our current broken gate with a new more reliable gate within the current budget of our association or fix the current gate within the month of September 2024.

  Business Response

  Date: 09/24/2024

  Thank you for reaching out to express your concerns regarding the management of the gate repairs at ********* at *********. We understand the importance of maintaining the community's security and appearance, and we want to provide clarification on the steps we are taking to address the situation.

  As you are aware, the gate was damaged in late July 2024. Since then, we have been working diligently to gather quotes and ensure the repairs are made in a timely and financially responsible manner. We have obtained multiple quotes from different vendors to present to the Board for approval. These quotes are being reviewed to ensure that the repair solution is not only effective but also within the financial capacity of the association.
  

  Given the communitys current financial constraints, we have been working closely with the Board to obtain the necessary approvals for the repairs, and we are taking steps to ensure that the repairs are both effective and within the budget available to the association.
  

  While we at Fieldstone Realty Partners are not the final decision-makers in this process, we have been actively facilitating communication between the Board and potential vendors to expedite the resolution of the gate issue. We understand that the delays are frustrating, but please know that we are doing everything we can to assist in overcoming the challenges presented by the situation.
  

  Regarding the recent incident involving tires near the community entrance, we took immediate action to address the matter, and the debris was promptly removed. While this area is owned by another party, we remain committed to maintaining the cleanliness and safety of the community.
  

  Our priority is to continue serving the ********* at ********* community. We remain committed to working with the Board to get the gate repaired as quickly as possible, and we appreciate your patience and understanding as we work to resolve this matter.
  

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to contact the company several times to resolve billing issue, company has been slow to respond and refuses to talk via phone to explain source of unexplained charges.

  Business Response

  Date: 08/08/2024

  It appears on this account this owner made several payments that were slightly less than the required monthly ammount. This resulted in late fees being charged. On August 1st, our manager reached out to set up a phone call to review the ledger. We are happy to communicate with this owner and go through the account, and have requested that the Board consider waiving late fees.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22079077
  
  I am rejecting this response because:

  Fieldstone is providing inaccurate information. The amount I was given at purchase was $135 and never received any notice otherwise until it became $165  a couple years later. They failed to do their job and now they are expecting me to pay for their errors. They need to own their mistake and immediately remove any fees due to their negligence 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/21/2024

  This owner was contacted by mail with a budget and coupon letter on 11/6/23 showing the increase. Furthermore, notices were sent on 3/28/24, 4/15/24, 5/15/24, 5/29/24, 7/16/24.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22079077
  
  I am rejecting this response because:

   

  I never received a coupon book nor any notices in the mail this using this as basis for their negligence should not be valid. Again, it isnt as if I was neglecting by to pay. If they had truly sent this booklet and any notices why would I have waited until now to address. These claims are categorically false and the fees should be removed immediately 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to get timely responses from the rep assigned to my community. My community is 521 ******* and our Fieldstone rep is *********************************. I don't think I've ever received a timely response from this lady each whether by email or phone. I should be able to reach someone from my HOA management team whether it's by email or phone. I continue to have issues with our landscaping and it's now at the point where I wish to speak with someone higher than ********. I'm tired of my time and money being wasted. It shouldn't be this hard to get someone on the phone.Landscaping came out today - still had to chase them down to cut my yard. It doesn't help that I can never get someone from Fieldstone timely.

  Business Response

  Date: 05/20/2024

  We have spoken with this homeowner and will work with our vendor to ensure services are provided. We have provided escalation points to ensure proper and ****** resposnes are received. 

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************