Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Davis Development **************** My name is ******* ******, current resident of ***********************************. I am submitting this formal corporate complaint due to repeated vehicle theft incidents on your property and the ongoing failure of onsite management to provide a safe living environment for residents.Incident #1 December 21, 2024 My vehicles wheels and tires were completely stolen and my car was left on bricks. The ************************* responded (Incident No. 1767907-24). I paid out of pocket for replacement wheels and tires. Management was dismissive and took no corrective action.Incident #2 November 19, 2025 There was a second attempted theft in which my wheel was removed and lug nuts left on the ground. I reported this immediately via the community app and by email. Management did not respond until I called. When the manager finally returned my call, she apologized but said this happens everywhere around this time of ******* security improvements were offered.Multiple residents have had their wheels stolen, their cars left on bricks, and have posted similar incidents on the RentCafe bulletin board. This is an ongoing pattern not an isolated event.Instead of providing security upgrades or protective measures, management sent a generic email advising residents to lock their vehicles and hide valuables. These crimes involve tire and wheel removal, not unlocked vehicles or visible belongings.Residents do not feel safe. This environment creates constant anxiety, fear of further theft, and a general sense of insecurity. A second attempted theft on my vehicle demonstrates that the same criminals feel comfortable returning due to lack of deterrence.Sincerely,******* ****** Resident Unit *****************************

  Business Response

  Date: 11/25/2025

  Sire Kingwood and Davis Development take every safety concern seriously, and I completely understand how upsetting any kind of criminal activity can be. We looked into Ms. ******* situation, and our records show a wheel-theft incident on her vehicle in December 2024 and another attempt in November 2025. Each time, our team asked her to file a police report so HPD could document and investigate the issue properly. Were still in active communication with the ************************* on these cases.
  
  Even with gated access, cameras, and other deterrents, crime can still happen in any community. While no property can guarantee prevention, we constantly look for ways to tighten things up. Based on recent concerns, were adding upgraded video surveillance and putting an after-hours representative in place to support monitoring and response when the office is closed.
  
  Our team has also shared community-wide reminders on general crime-prevention tips and continues to keep a close eye on the grounds. Resident feedback is important to us, and it helps guide where and how we improve.
  
  We truly empathize with Ms. ******* frustration, and we appreciate her bringing this to our attention. Our goal is to maintain a well-run, safe environment and to support our residents in every reasonable way we can.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a 2bdrm/2bath apartment at **************************, operated by Davis Development on April 1, 2025 for $3,050.00 per month. Approximately 2 months after moving in, my shower door in the master bathroom spontaneously exploded at 10:23pm. I thought a car had hit the building, the noise was so loud. After inspecting my apartment, I realized what had happened. There was glass all over my bathroom. They agreed to credit me $1k towards my next months rent. They did replace the shower door, however; now I am too scared to use the shower. I don't even like being in the room because I always have a fear of it exploding. I certainly do not want to end up disfigured or dead do to a faulty shower door. Since then , my refrigerator doors have begun rusting as well as my dishwasher door. They are meant to be stainless steel. I advised the leasing office and maintenance. They were supposed to be replaced 3 weeks ago, but have not been as of today. I also requested the breezeway be cleaned as it is dirty from residents moving and just dirt and insects in general. I was told that would also be addressed. It has not been addressed. It has been more than a month since I requested it. Since I do not feel comfortable using my master bathroom for obvious reasons, I would like my rent reduced to a one bedroom with a den fee. A unit on the 4th floor is on the market for approximately $2500. I believe this a fair solution to my traumatic experience. I have not posted any negative comments at all on social media, despite my very unpleasant experience so far.

  Business Response

  Date: 09/25/2025

  We take all resident concerns seriously and we responded promptly when notified of the shower door incident by replacing the door and issuing a $1,000 rent credit as a goodwill gesture. The new shower door is safe and fully functional.
  Appliance replacement parts have been ordered and will be installed once received. Community maintenance, including breezeway cleaning, is performed on a regular schedule and will continue as part of standard property upkeep.
  We cannot alter or reduce the agreed-upon lease terms. This matter is considered resolved, and no further adjustments will be made. We respectfully request that this complaint be closed.

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23921369
  
  I am rejecting this response because: The shower door that is now in my master bathroom is from the same manufacturer that made the first door which spontaneously exploded. I do not feel safe using it. Therefore, I do not feel I should have to pay for a bathroom I do not feel safe using. I am a emergency physician. I know exactly what wuld happen to a human body if I would have been in the shower when it exploded. 

  I am still requesting a decrease in my rent to $2500.00 monthly. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/30/2025

  We understand that the prior incident with the shower door was distressing for the resident. As a resolution, a brand-new replacement door was promptly installed, and until this formal complaint, we had not received any additional concerns regarding its safety or functionality.
  While we are unable to decrease the rent amount mid-lease, as the lease agreement reflects the agreed-upon rental rate, we want to be responsive to the residents concerns. If the resident continues to feel unsafe using the shower, we are willing to allow an early termination of the lease without penalty. This would require written notice and a standard move-out walk through with management to complete the process.

  Customer Answer

  Date: 10/01/2025

   
  Complaint: 23921369
  
  I am rejecting this response because: I am not in a position to move professionally or financially at this point. I disagree that my concerns regarding the rusting appliances, dirty breezeways and unsafe shower door were not made known. I expressed my concerns over the past several months to the property management. The lack of action regarding the appliances and cleanliness of the breezeway is what prompted my complain regarding the door. If it were only the shower door that  went wrong, I could accept that as a one off, but clearly the apartment was built with inferior products. Charging me full price for the apartment seems unfair. If you are willing to pay for a licensed and bonded mover to relocate me, then sure, I will move. If not, I request a decrease in my monthly rent to what a one bedroom with a den would be on the fourth floor. I am fine using the second bathroom I have, as it does not have a glass door. 

  As an aside, I was informed by the property manager that other Davis properties she has managed, also had several shower doors that spontaneously exploded. So clearly, you were aware of this potentially fatal, danger. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/09/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to address the residents continued concerns.
  Following the initial complaint, we acted promptly to resolve each issue noted. Specifically, we:
  Replaced the shower door immediately after the incident.
  Replaced the appliance fronts to address concerns regarding rust.
  Provided a $1,000 goodwill credit for the inconvenience.
  Arranged for the breezeways to be thoroughly cleaned.
  The replacement shower door is a new product that meets all current manufacturer safety standards. To clarify, the property manager misspoke in a prior conversation; we have not had any previous shower door issues at any Davis Development communities.
  While we understand the residents position, we are unable to adjust the rental rate mid-lease, as it reflects the agreed-upon terms of the signed lease agreement. However, our offer remains open to allow an early lease termination without penalty should the resident wish to relocate.
  We believe all reasonable actions have been taken in good faith to address and resolve this matter. At this time, we consider the issue fully addressed and will not be providing further responses unless new information arises.
  

  Customer Answer

  Date: 10/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was arrested for domestic violence and the leasing office of my apartment offered me two options :terminate the lease but remain financially responsible for the entire term or have my husband, who was angry and in jail, release himself so I could switch apartments. When he was released from jail, he made a scene at the leasing office, which led to our lease ending. My problem lies with the fact that they were quick to terminate the lease with no financial burden after this incident, however, were unwilling to do so at a time when I was in emotional distress. I ended up allowing my husband to return after he was arrested a second time for domestic violence so we could move out. The leasing office gave us until the end of the month but did not allow me to finish moving out of the apartment. I was then charged for cleaning and trash disposal. I lost several things that I am unable to replace at this time and frankly, their entire handling was heartless.

  Business Response

  Date: 03/29/2024

  *******,
  We apologize if you feel your situation was not addressed adequately. We allowed you to terminate your lease early without any penalties, even though we did not receive official documentation concerning domestic violence. It is our policy to apply charges for any items left behind, damages, or cleaning requirements upon move-out, and this policy is uniformly enforced for all tenants. We affirm the charges for trash removal and cleaning that were applied in your case.