Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Blue World Pools for unethical business practices, deceptive sales tactics, and threatening behavior. After speaking with *** Director of **************** we decided to cancel all intended services with the company. No equipment was ever delivered, no work was performed, and no contract obligations were fulfilled on their part. Despite this, Blue World Pools has attempted to demand $7,600 from us for cancellation, even though no tangible product or service has been rendered. Their representatives have been unprofessional and intimidating in communication, and their online reviews reflect a long standing pattern of similar behavior towards other customers. We consider this demand fraudulent, predatory in nature and baseless. We are requesting that the BBB open an investigation into this companys practices, as they appear to exploit consumers through coercive tactics and misleading claims. We are requesting immediate cancellation of any purported agreement, full release from any fraudulent unjustified financial claims, and for this company to cease and desist from any an all future contact. We also request the BBB evaluate their accreditation and notify other consumers of these practices. Thank you for your attention as it relates to this matter.****** ********

  Business Response

  Date: 07/31/2025

  I would like to apologize to ****** ******** for any inconvenience he feels he encountered while dealing with Blue World Pools.  ******* ********** listed reason for cancellation was because we requested ****** ********** income be used to qualify for the financing.  ****** and ******* ******** both signed the pool contract and the credit application.  It should be noted both ****** and ******* ******** have excellent credit and could obtain alternate financing as they have done so many times in the past.  Under federal and state law there is a three business day cooling off period that Blue World Pools, Inc.strictly adheres to.  According to the ************************* website, To cancel a sale, sign and date one copy of the cancellation form.  Mail it to the address given for cancellation, making sure the envelope is post-marked before midnight of the third business day after the contract date. (Saturday is considered a business day; Sundays and federal holidays are not.) Because proof of the mailing date and proof of receipt are important,consider sending the cancellation form by certified by mail so you can get a return receipt. To put it simply, this was not done. Blue World Pools, Inc. never received ANY written notice of cancellation whatsoever from ****** ******** as specified in the federal cooling-off rule how to cancel section.  *************** goes over and above to ensure we are complying with all laws in every way. Blue World Pools, Inc. also never received communication from the consumer within the cancellation period.  At the time of sale the customer fills out a representative evaluation form that states,"I (we) agree Blue World Pools, Inc. is relying on my (our) answers to evaluate my (our) salesperson.  Under the penalty of perjury, I (we) agree the answers listed above are honest, correct,and accurate."  Question number 2 asks, "The salesperson was polite, courteous, and completely honest?"  ******* ******** answered YES.  Question number 3 asks, "Would you recommend your salesperson to another prospective customer?" ******* ******** answered YES.  Question number 5 asks, "The salesperson in a positive manner demonstrated the Econoline,Classic, and the Midline pools,"  ******* ******** answered YES.  Question number 6 asks, "Were you given the opportunity to purchase the Econoline Pool?" ******* ******** answered YES.  Question number 7 asks, "Did the salesperson badmouth or disparage the Econoline Pool?"  ******* ******** answered NO.  Question number 8 asks, "Were you in any way coerced or high pressured by your salesperson?" ******* ******** answered NO.   Blue World Pools,Inc. gets the customer to fill out the Customer Evaluation Form at the time of sale so any time later the customer cannot claim the representative did anything unsavory during the transaction. As you can see ******* ******** had a positive buying experience according to herself at the time of sale. Blue World Pools, Inc. advertises and sells pools ranging from $399 to over $10,000.  Blue World Pools, Inc. advertises our pools in a good, better, best scenario with the Econoline, Midline, and Classic model pools.  The customer chooses the pool she/he/they wish to purchase at what price. On the day of the sale, Blue World Pools, Inc. also does a tape-recorded order processing to ensure an exact understanding of the transaction took place.  During this call, Blue World Pools, Inc.reviews the order with the customer to make sure what we have matches the customer's expectations.  "I show you ordered an 18 Ft Midline model pool.... You gave us a deposit of $500.   We also ask several important questions to make sure the sales representative did his/her job correctly.  One of these questions asks, "2. Did he/she demonstrate in a positive manner the Econoline, the Classic and the Midline pools?  ******* ******** answered YES.  2. Did he/she say anything bad about the Econoline pool?  ******* ******** answered NO. 4.  Did he/she give you the opportunity to buy the Econoline pool?  ******* ******** answered YES.  10. Did the salesperson get you to sign, date and give you copies of the pool contract including going over your 3-day cancellation rights according to federal and state law?"  ******* ******** answered YES 11. "Were there any oral promises or representations made by the sale representative that are not contained in the pool agreement?"  ******* ******** answered NO. Should ******* ******** wish to hear her own voice on this recording he can do so by dialing ***********************, ****** *******.  Again, we do this to ensure an exact understanding of the transaction is memorialized so there is no confusion.   Blue World Pools, Inc. goes over and above to ensure our representatives are doing their jobs in a professional manner.  Furthermore, in the pool contract all customers sign, there are 10 highlighted and initialed sections that are broken off from the contract to make sure there are no misunderstandings.  One of these sections that is initialed by the customer specifically states, "Purchaser(s) under the penalty of perjury agree and acknowledge that dealer did not use any type of unfair business practice to sell purchaser(s) a pool."  Another highlighted and initialed section states, "This contract is not contingent on purchasers obtaining financing from dealer or any other lender."  It should be very clear by way of the representative evaluation form, the tape-recorded order processing, and the highlighted and initialed sections of the contract a customer cannot now claim the representative did anything unsavory during the transaction. When does the customer have an accurate understanding of the transaction, at the time of sale or now when the customer does not wish to follow the contract he signed?  ****** ******** is joining the chorus of folks who does not wish to honor what they signed and agreed to. The allegations made by ****** ******** are repetitively refuted by the contract and documents he signed and agreed to Under the Penalty of Perjury."  In our experience when a customer wants out of a legal and binding contract he/she/they will do say or allege just about anything.  Unfortunately, Blue World Pools, Inc. feels this is the case with ***** ********.  For good customer relations despite ****** ********** lack of legal cancellation per state and federal law, Blue World Pools cancelled the contract without penalty or obligation whatsoever. Blue World Pools wishes ****** ******** only the best. Thank you for your time in this matter.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Blue World Pools due to deceptive sales practices, poor-quality installation, and failure to uphold warranty and service obligations. I was sold a pool under the promise of professional installation, lifetime warranty coverage, and transparent financing. Instead, the work was subcontracted to unqualified installers, resulting in a pool that is uneven, improperly secured, and potentially unsafe. Repeated attempts to get Blue World Pools to resolve these issues have been ignored or met with vague responses and no follow-through. Additionally, the financing terms were not clearly disclosed, and I was misled about the total cost and structure of the loan. Based on these material breaches of contract and the companys failure to perform in good faith, I am demanding immediate termination of the contract, cancellation of any financing agreement, and removal of the defective pool from my property at no cost to me. I request BBB assistance in resolving this matter and protecting future consumers from similar harm.

  Business Response

  Date: 07/22/2025

  I would like to apologize ***** ****** for any inconvenience she feels she encountered while dealing with Blue World Pools.  This pool was installed on June 9, 2016, 9 years ago! There is a 90 day free labor warranty that has long since passed. The retail installment contract is signed at installation and includes a 3 day buyer's right to cancel that ***** ****** did not excercise. At the time of the sale, the customer fills out a representative evaluation form that states, "I (we) agree Blue World Pools, Inc. is relying on my (our) answers to evaluate my (our) salesperson.  Under the penalty of perjury, I (we) agree the answers listed above are honest, correct, and accurate."  Question number 2 asks, "The salesperson was polite, courteous, and completely honest?" ***** ****** answered YES.  Question number 3 asks, "Would you recommend your salesperson to another prospective customer?" ***** ****** answered YES.  Question number 5 asks, "The salesperson in a positive manner demonstrated the Econoline, Classic, and the Midline pools," ***** ****** answered YES.  Question number 6 asks, "Were you given the opportunity to purchase the Econoline Pool?"  ***** ****** answered YES.  Question number 7 asks, "Did the salesperson badmouth or disparage the Econoline Pool?" ***** ****** answered NO.  Question number 8 asks, "Were you in any way coerced or high pressured by your salesperson?"  ***** ****** answered NO.  Blue World Pools, Inc. gets the customer to fill out the Customer Evaluation Form at the time of the sale so any time later the customer cannot claim the representative did anything unsavory during the transaction.  As you can ***** ****** had a positive buying experience according to herself at the time of sale.  Blue World Pools, Inc. advertises and sells pools ranging from $399 to over $10,000.  Blue World Pools, Inc.advertises our pools in a good, better, best scenario with the Econoline, Midline,and Classic model pools.  The customer chooses the pool she/he/they wish to purchase at what price.  The installation was completed by one of the most experienced installation crews Blue World Pools has.  Blue World Pools has pictures of the original installation proving it was a high quality installation with ***** ****** smiling ear to ear.  In fact after installation was completed the customer filled out a customer evaluation form which asks, "Please rate your sales representative as to their: a) knowledge b) sincerity," ***** ****** gave the sales representative a PERFECT 10 on knowledge AND sincerity.  Question 5 asks, "If this was a financed purchase, please rate your overall experience with our financing department."  ***** ****** gave us a PERFECT 10.  Question 6 asks, "Please rate you installation crew as to their: a) professionalism b) workmanship."  ***** ****** gave the installation crew all PERFECT 10s!  Another question asks,"Please rate the quality of your new pool."  ***** ****** again gave Blue World Pools,Inc. a PERFECT 10 on the product! Finally, "8) Please rate your overall experience with Blue World Pools,Inc."  ***** ****** gave Blue World Pools, Inc. an overall score of A PERFECT 10!  This is not the description of an unsatisfactory experience.  This shows the customer was pleased with sales representative, product, installation/crew, financing, and overall company performance!  There is lifetime coverage on the metal components of the pool that is limited and prorated through the manufacturer.  I) There are no warranties which extend beyond the description on the face hereof. Lifetime pool, liner, pump, and filter coverage. (Classic and Midline Pools only.)  We warrant the original owner, and one subsequent owner, that in the event any of these items must be replaced due to defective workmanship these items are protected by the manufacturers warranty or 25% off suggested retail price, whichever is less cost to the purchaser.  We will not be responsible for labor, materials, freight, consequential damages or any other expense beyond the coverage listed under this section.  Manufacturers offer their own warranty on each product sold by dealer.  Only that person will be liable under the warranty made by that person.  All warranties are limited and pro-rated.  Please go to ********************** to submit the claim.  ****************** has already reached out many times but has not received a return call. In our experience when a customer wants out of a legal and binding contract she/he/they will do say or allege just about anything. Unfortunately, Blue World Pools, Inc. feels this is the case with ***** ******.  The customer is currenty 18 days past due.   Blue World Pools has done nothing wrong.  Thank you for your time in this matter.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother was sold an 18ft above ground pool for just over $21000 (i obtained 3 different estimates for same exact pool. The most expensive was $7800) on June 30, 2025. I found out that this happened and attempted contact to cancel on July 4, 2025 with no return call. I then contacted them multiple times every day until yesterday July 7, 2025. ***, the Directir of **************** was very rude. He did not listen to full complaint without cutting me off. He cursed and called names. He hung up on me multiple times. He then preceeded to text me and continued to be very unprofessional. My mother has been ill and not thinking clearly. I have **** and this was ignored. I have been threatened regarding this situation that she will be charged 100% of the cost for canceling the pool. I fully expect that this will be resolved without penalty if not, there will be legal action taken. Blue World Pools is price gouging and has the most unprofessional representatives.

  Business Response

  Date: 07/18/2025

  I would like to apologize to ***** ***** for any inconvenience she feels she encountered while dealing with Blue World Pools.  You cannot price shop the exact pool Blue World Pools sells.  ***** ***** was not at the presentation and does not know the package and quality Blue World Pools provides.  It is clear ******* ********* wants a pool.  The recordings Blue World Pools did at the time of sale and prior to shipping the pool were quite clear.  At the time of the sale, the customer fills out a representative evaluation form that states, "I (we) agree Blue World Pools, Inc. is relying on my (our) answers to evaluate my (our) salesperson.  Under the penalty of perjury, I (we) agree the answers listed above are honest, correct, and accurate."  Question number 2 asks, "The salesperson was polite, courteous, and completely honest?" ******* Loevgrove answered YES.  Question number 3 asks, "Would you recommend your salesperson to another prospective customer?" ******* ********* answered YES and wrote in "absolutely." Question number 5 asks, "The salesperson in a positive manner demonstrated the Econoline, Classic, and the Midline pools," ******* ********* answered YES.  Question number 6 asks, "Were you given the opportunity to purchase the Econoline Pool?" ******* ********* answered YES.  Question number 7 asks, "Did the salesperson badmouth or disparage the Econoline Pool?" ******* ********* answered NO.  Question number 8 asks, "Were you in any way coerced or high pressured by your salesperson?"  ******* ********** answered NO.  Under positive or negative comments ******* ********* answered, "Was very happy with rep."  Blue World Pools, Inc. gets the customer to fill out the Customer Evaluation Form at the time of the sale so any time later the customer cannot claim the representative did anything unsavory during the transaction.  As you can see ******* ********* had a positive buying experience according to herself at the time of sale.  Blue World Pools, Inc. advertises and sells pools ranging from $399 to over $10,000.  Blue World Pools, Inc.advertises our pools in a good, better, best scenario with the Econoline, Midline,and Classic model pools.  The customer chooses the pool she/he/they wish to purchase at what price.  For good customer relations, despite the lace of legal cancellation per state and federal law Blue World Pools will honor ***** *****' request to cancel the order without penalty or obligation whatsoever due to ******* *********** unique circumstances.  Blue World Pools wishes ******* ********* only the best.  Thank you for your time in this matter.

   

   

   

  wrote on the customer evaluation form that she, "was very happy with rep.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud company! They are nasty when talking to people and threaten to foreclose on your house. I tried to short sale my house and they wouldn't take the settlement offer and said if they dont get nothing from the foreclose they are fine with that as long as my house foreclose. I am a disabled veteran who was tricked by there sales people who told me to answer the questions a certain way to get the pool. They would rather have a person kicked out there house than work with them. The pool is garbage and has rusted up badly the liner didn't even last a year and the pool has not worked since the 1st year I got it but they want me to pay 29k for a product that is pure trash! They dont care about Veterans but lie and say they do. This company needs to be shut down immediately as it causes nothing but bad things for people! We need a major lawsuit against this company so all of our contracts are canceled!!! ******** company!

  Business Response

  Date: 07/03/2025

  I would like to apologize to ******* ****** for any inconvenience she feels she encountered while dealing with Blue World Pools.  *************** has absolutely nothing to do with foreclosing on ******* ******.  The customer is 297 days past due.  Our information suggest ******* ****** has moved to ******** and no longer resides in the home.  The offer made was nothing close to acceptable and was less than 10% of what is owed.  Blue World Pools has done nothing wrong.  Blue World Pools is happy to warranty the pool exactly as detailed in the contract signed, initialed, and agreed to under the penalty of perjury.  In our experience when a customer wants out of a legal and binding contract she/he/they will do say or allege just about anything.  Unfortunately, Blue World Pools, Inc. feels this is the case with ******* ******.  Thank you for your time in this matter.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pool from them last spring 14k and was told everything was covered well guess what it is not was told i needed to purchase new ***lacement chamber so I did i came put it on and guess what flashes no active called them they say i need to buy a transformer for ***** i am a locksmith and have put in transformers that have lasted 10 years they just want you to purchase more things on a already over priced pool aweful company there CS *** made all kinds of reasons that i needed to purchase new items more overpriced DO NOT BUY ANYTHING FROM BLUE WORLD POOL OF YOU WILL BE SORRY AND OUT A LOT OF MONEY

  Business Response

  Date: 07/03/2025

  I would like to apologize to ****** ****** for any inconvenience he feels he encountered while dealing with Blue World Pools.  *************** has put the customer in touch with the manufacturer to resolve his particular issue.  The ionization cartridge must changed out once a swim season and is explained during the initial sales presentation.  Blue World Pools values and appreciates ****** ******** business.  Blue World Pools looks will follow up to make sure ****** ******** issue has been properly addressed.  Thank you for your time in this matter.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a blue world pool installed on 6/17/25. Before installation, I was asked to sign and have notarized paperwork about the integrity of this company. All paperwork had to be signed before they would even take the pool off of the trailer. It was not until the installation was complete that I questioned the integrity of this company! My property was left a disaster! The work looks incomplete and lazy! My entire backyard was destroyed with equipment. Dirt from one side of my yard to the other huge track marks from their equipment throughout my yard massive piles of dirt not just one but many piles. I was told in the presentation by the salesman that I would be responsible for removing one singular pile of dirt from my property. This was and is NOT TRUE! They had me sign papers stating that the ladder to my pool was installed properly, even though there was so much dirt piled up in a trench dug around my pool you could not even access the ladder? When I asked the man installing the pool, what is the plan for all of this mess? I was told that its my responsibility! It is going to cost me lots of money to replace all of the sod that was torn up from their equipment! I understand clearing out the area for the pool and making one pile of dirt from the cleared area , but my yard is much bigger then the cleared area and all of it has been affected! I was left with much more mess than was ever anticipated! When I called to complain about the disaster that was left in my yard, I was told that this is my problem, not theirs that I should have read my contract thoroughly?! That my yard looked good compared to most? SCARY! I was told that the reason so much dirt was left piled up around my pool is because the pool has to fill before the dirt can be replaced. I completely understand this concept and feel that they should come back and finish the job that they started! Now I am left paying to have the job finished!!!

  Business Response

  Date: 07/02/2025

  I would like to apologize to ******* ***** for any inconvenience she feels she encountered while dealing with Blue World Pools.  The installation of an above ground pool is construction.  There is one big pile of dirt put in a location of the customer's choosing placed there by the installer's machine.  The excess dirt can be used as backfill once the pool has been filled. Although Blue World Pools would have been happy to send the installer back out to clean up the area a bit, from my understanding the customer has already paid to have the work completed by a third party.  The installation was done by a seasoned above ground pool installer that did a great job.  It appears ******* ***** may have not fully understood the disruption to the yard.  It takes a little time, effort, and landscaping to get a backyard back to where it was before the installation happened.  The contract states, Installation does not include water, electrical work, excess dirt removal, spreading of excess dirt, relocating excess dirt, backfilling dirt around the pool, or additional dirt if required, retaining walls, any type of landscaping. It also appears that ******* ***** has broken her pump pot already.  Blue World Pools will send this out free of charge which is a $188 value.  Blue World Pools values and appreciates ******* ******* business and looks forward to being of service in the future.  Thank you for your time in this matter.
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a deeply troubling experience I had with your Director of ***************** ***, as well as to raise concerns about a 50% cancellation fee that was never properly disclosed to me at the time of sale. During a recent phone call, I attempted to explain my reasoning for wanting to cancel my contract, only to be met with hostility, condescension, and complete lack of professionalism. *** raised his voice, interrupted me repeatedly, and belittled me throughout the call. At no point did I feel I was being heard or treated with even basic respect. For someone in a leadership position in customer service, his conduct was completely unacceptable and frankly, ************ addition to this appalling treatment, I was informed of a 50% cancellation fee for backing out after three days a fee that was never disclosed to me by the salesman during the sales presentation at the time of signing. Had I known about this policy, I would have reconsidered the purchase much sooner. This feels deceptive and unethical, especially when combined with the aggressive treatment I experienced when I tried to discuss my concerns. I am formally requesting the following:1.A full review and internal investigation of Robs conduct during our phone call.2.A waiver of the 50% cancellation fee due to lack of disclosure and misrepresentation at the time of sale.3.A written response outlining how this matter will be addressed and *********** a consumer, I expect transparency, fairness, and respectful communication. This experience has left me with serious concerns about how Blue World Pools conducts business and treats its customers.I look forward to your prompt attention to this matter and a resolution that reflects your companys values if indeed customer satisfaction is one of them.

  Business Response

  Date: 06/27/2025

  I would like to apologize ****** ******* for any inconvenience he feels he encountered while dealing with Blue World Pools. According to the ************************* website, To cancel a sale, sign and date one copy of the cancellation form.  Mail it to the address given for cancellation, making sure the envelope is post-marked before midnight of the third business day after the contract date. (Saturday is considered a business day; Sundays and federal holidays are not.)  Because proof of the mailing date and proof of receipt are important, consider sending the cancellation form by certified by mail so you can get a return receipt. To put it simply, this was not done.  In the pool contract all customers sign there are 10 highlighted and initialed sections that are broken out of the contract to make sure there are no misunderstandings.  The second initialed section reads, "I (we) agree that after the three business day cancellation period, there is a 30% or 50%, whichever is applicable cancellation fee of the purchase price."  Despite the customer's lack of legal cancellation per state and federal law, Blue World Pools honored ****** ******* request to cancel due to specific circumstances without penalty or obligation whatseover.  The full refund was processed on 6/20 at 4:15 PM.  Blue World Pools values ****** ******* interest in our company and wishes him only the best.  Thank you for your time in this matter.

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tottaly regret buying a pool from Blue World Pool its been a nightmare For all you people out there do not ever buy a pool from these people they threaten you and I have paid out 36, 672 and there trying to say I still owe them over 15 thousand dollars and there crazy I told them I refuse to pay them before and they said if i make a payment so i made a payment they would come look at pool and fix nope didnt happen cause my pool needed fixed they turned around and said I needed to pay ***** dollars I said no way this is on you all I had to take the liner out cause weed poked big hole thru the liner so that means they did not instal it correctly and when i took the liner off there was a big rust spot so there products are not good i spent all this money on a pool for what i have noth to enjoy so and the wall was not either and yes I have not paid nothing I eight months I refuse to till they fix the pool Also tired of them threatening me with a lien on my home the pool is not attached to my home

  Business Response

  Date: 06/24/2025

  I would like to apologize to ***** ********-********* for any inconvenience she feels she encountered while dealing with Blue World pools.  ***** ********-********* is on her 9th pool season!  If there is rust on her pool she needs to file a claim on **********************. Our records show ***** ********-********* has not paid remotely close to the amount she claims and is 199 days past due on her pool.  The financing is simple interest no prepayment penalty. ***** ********-********* can plug in the details of her retail installment financing contract into ******************************************************* then click monthly schedule.  This will give her a breakdown of all payments principal and interest, she then can compare those to the pay history to make sure they were applied correctly.  Blue World Pools did not invent the concept of simple interest.  Car loans are also simple interest.  A portion of each payment goes to principal and a portion goes to interest.  The customer is supposed to treat the area around the pool with weed killer which clearly did not happen as weeds are growing from the outside underneath the wall. The head service manager will reach out and review her service/ warranty options under the bounds and scope of the contract. There is a 90 day labor free warranty that has long since passed.   As always Blue World Pools is happy to warranty the pool as detailed in the pool contract. Blue World Pools has done nothing wrong.  Thank you for your time in this matter.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23456789
  
  I am rejecting this response because

  The weeds are not from around the pool its from underneath the pool liner and put a  hole in the liner and the rust is on the wall that I found when i had to removed the liner that got a hole from the weeds that popped a hole in the liner and the pool is not installed correctly and I have called many times to get this matter taken care of and the disrespect  and the vulgar language is and threats is not a great bussiness it's have a pool that can't be used and will not make a payment till it's fixed correctly I deserve this as a customer and since day one i have called and tried to get this corrected and no one will listen and this is just wrong!! I have no liner now and the pool wall is rusted and it's not elevated right and you need to send someone to fix it and like I said I am not making any payments till you fix this pool the correctly 

  
  Sincerely,
  
  ***** ********-*********

  Business Response

  Date: 06/25/2025

  I would like to again apologize to ***** ********-********* for any inconvenience she feels she encountered while dealing with Blue World Pools.  If a weed does happen to grow throught the liner you are supposed to pull it through and patch it.  The biggest weed I saw in the pictures is right next to the wall which most likely grew underneath the wall.  Even if you treat the ground underneath the pool with weed killer it does not neccessarily mean weeds might not grow back 8 years later.  Weeds grow through concrete and they certainly can grow through a vinyl liner.  ***** ********-*********** position is like saying she drove a car for 8 years but now that it broke down she believe it wasnt manufactured right and will no longer pay.  There is routine maintanence and upkeep in pool ownership.  The pool wouldnt't have lasted close to this long if it hadn't been installed correctly. Again the customer needs to file a claim with ********************** for the rust issue.  Blue World Pools will continue to support ***** ********-********* under the warranty listed in the pool contract. The cusotmer stopped making payments in the dead of winter.  The pool was not being used whatsoever when the customer elected to stop paying for it.  Payments will continue to accrue.  It is in ***** ********-********* to resume making payments. Blue World Pools does not believe this to be a legitimate complaint.  Thank you for your time in this mater.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23456789
  
  I am rejecting this response  this has been an ongoing issue since day one and this is not the first time I have complained about this and im sure there is no documentation in regards to all my complaints and phone calls because you all always hung up on me or used very vulgar language or threatened me with a lien this because you all do not document anything in regards to you say I need to file a claim with mypoolwarranty I have spoken to them and I never received at the time of sale the actual bill of sale with pool name model.  size of pool my down payment and the subtracted amount and what was left of payment of pool and they showed me the form  I never got that form at all I got was a yellow piece of paper I need that white piece of paper please send me this ***** **** of sale piece of paper of course you all are going to blame me for what has happened with the situation of the pool its is all you and since I have gotten the pool its has been problems day one and I never got anywhere with anyone of you and am still not and you continue to put blame on me when its your company and treat your customers and your business shady

   

  
  Sincerely,
  
  ***** ********-*********

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  firmamos un contrato para financiar una piscina por $17.000 dolares, el departameto de financiacion no nos aprovo el financiamiento y ahora la compania quiere cobrarnos $8.000 dolares por querer romper el contrato.

  Business Response

  Date: 06/19/2025

  I would like to apologize to ***** ****** for any inconvenience he feels he encountered while dealing with Blue World Pools.  The contract is a cash contract not subject to financing.  ***** ****** has been approved for financing.  The customer is well past is 3 day buyer's right to cancel.  For the misunderstanding Blue World Pools has offered ***** ****** a significant discount.  Blue World Pools looks forwrard to resolving our differences with ***** ******.  Thank you for your time in this mattter.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23451216
  
  I am rejecting this response because:
  
  
  I appreciate your response regarding the matter with Blue World Pools. However, I must respectfully disagree with the statements made and would like to clarify my position.
  
  
  At the time of signing the agreement, I was never informed that it was a cash contract. I was under the clear impression that the contract was contingent upon financing approval. The entire process was presented to me as one that depended on obtaining financing, which I had not yet been approved for at the time of signing.
  
  
  Additionally, I received notice of my financing approval within the legally allowed three-day cancellation period. Therefore, I believe I was still within my rights to cancel the contract upon receiving that information.
  
  
  I feel that I was misled regarding the nature and terms of the agreement, and for that reason, I am requesting that Blue World Pools reconsider its position. I am not seeking conflict, but rather a fair and honest resolution to this situation.
  
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  
  
  Sincerely,
  ***** ******
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/25/2025

  I would like to apologize to ***** ****** for any inconvenience he feels he encountered while dealing with Blue World Pools.  The contract specifically states in a highlighted and and initialed section, "Financing may require a UCC1 lien.  This contract is not contingent on purchasers obtaining financing from dealer or any other lender." Additionally during a tape recorded interview at the time of sale it states, " If you choose to have us arrange finaning for you..." We also ask several important questions to make sure the sales representative did his/her job correctly.  One of these questions asks, "Did the sales representative get you to sign, date, and give you copies of the pool contract and go over your 3- day cancellation rights according to federal and state law?" ***** ****** answered YES.  Another question askes, "Were there any oral promises or reprsentations made by the sales representative that are not contained in the pool agreement?" ***** ****** answered NO.  Blue World Pools will promptly reach out to ***** ****** to work out our differences.  Thank you for your time in this matter.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited to buy a pool. I agreed to a price mentioned by the sales person but I received a call stating that I owed a much larger amount. They have threatened to put a lien on my home. I was told a price of $16,000 and then later was told $45,000 would be the cost.

  Business Response

  Date: 06/19/2025

  I would like to apologize to **** ****** for any inconvenience she feels she encountered while dealing with Blue World Pools.  The contract is a cash contract not subject to financing.  All finance options are simple interest no prepayment penalty.  Blue World Pools offers upgrades that are optional only.  According to the ************************* website, To cancel a sale, sign and date one copy of the cancellation form.  Mail it to the address given for cancellation, making sure the envelope is post-marked before midnight of the third business day after the contract date. (Saturday is considered a business day; Sundays and federal holidays are not.)  Because proof of the mailing date and proof of receipt are important, consider sending the cancellation form by certified by mail so you can get a return receipt. (***************************************************************************)  To put it simply, this was not done.  Blue World Pools looks forward to installing **** ******** pool.  For good customer relations ********************** will be adding an additional ionization cartridge a $189 value free of charge. Thank you for your time in this matter.