Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having trouble with theapp, which is overcharging me for my parking, even though it has my car details stored. recently I paid double as I order parking after leaving the site by bus. They refused to refund the oversge stating that I had to contact the parking operator . it worked perfectly in the past, but they refused to understand that the app i faulty. in fut Ill use the parking tic machine, save $0.35, and no more frustration and (?incompetence?). Passing the **** does instill confidence in a vendor.

  

  Business Response

  Date: 07/30/2025

  Hello,
  
  Thank you for the opportunity to address your complaint. I regret to hear about your recent parking experience. While we understand your concerns, please note that the decisions regarding ParkMobile, including its policies, restrictions, and enforcement operations, are managed by the Parking Operator. ParkMobile is simply a payment solution chosen by the Parking Operator, and we do not own, operate, manage, or enforce parking areas. Our role is limited to facilitating your payment and allowing enforcement to verify that payment has been made. The parking operators and authorities determine the equipment, payment options, rates, areas of availability, meter durations, times of restriction, and enforcement procedures.
  
  Thank you for bringing this issue to our attention. We will reach out to the parking operator to further investigate.
  
  As a gesture of goodwill for your frustrating experience, I can offer you a refund of $14.00 for your parking session on behalf of ParkMobile. We can process your refund through ****** (if you have an account) just provide the email address associated with your ****** account. Alternatively, we can issue your refund via paper check; in that case, please provide your full name and mailing address. You will receive an email for further assistance, where you can respond to us on the Support Ticket. Please let us know your preferred method for receiving the $14.00 refund, and we'll be happy to process your request.
  
  We understand that your experience was frustrating, and we sincerely regret that. If you need assistance with the app in the future, please dont hesitate to reach out to us directly. We appreciate you being a ParkMobile customer and thank you for the opportunity to make this right for you. If you are satisfied with this solution, please respond to the BBB.
  
  Thank you for using ParkMobile.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my statment from my Discover credit card. It showed that Park mobile charged me TWICE in the span of two days. I called Park Mobile, they said they only see one charge so they cannot credit me. They told me to call Discover. I called Discover and they ruled against me intially. When I called back and they actually looked at the documentation that Park Mobile sent them, they noticed that it didnt support the two charges. They credited me the $20. Now Park Mobile cleared my remaining balance of $8.12 because the were charged back the $20. They are not accounting for the fact that I was charged twice. No one wants to take accountability for this. It is completely ridiculous for me to have to spend this much time. I am not sure who's mistake it was, all I know is it wasnt my mistake. I have spend countless hours on the computer and phone trying to resolve this and I am sick of it. My ask is that they return my $8.12 which they have wrongfully taken from me, and not charge me additional fees for someone else's mistake.

  

  Business Response

  Date: 08/02/2025

  Hello,

  Thank you for giving us the chance to address your concerns regarding your recent complaint. We have thoroughly reviewed your account using the email address and phone number you provided, but unfortunately, we were unable to find any parking sessions linked to your account in our records.
  
  Additionally, we took a close look at the statement you attached, and it appears that the charges you are referencing originate from a service known as Park Chicago Mobile. It's important to note that ******************* operates independently and is not affiliated with ParkMobile in any way.
  
  For more effective assistance regarding these charges, we strongly recommend reaching out directly to Park ******* Mobile. We understand how frustrating it can be to deal with unexpected charges, and to help you with this, we have included a link here that contains their contact information. Thank you for your understanding, and we hope this helps resolve your issue promptly.

  Customer Answer

  Date: 08/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok to me, if they are not the same company. I did not see a Park Mobile ******* to file a complaint against them. Is there anyone who can help direct me to the correct one? 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on June 26th 2025 I parked a car that I rented from **** in the *** parking lot. I scanned the app and paid for parking. I was contacted by the host of rhe rental car at turo who uploaded a parking ticket saying that I owe 106 for not paying. I paid and attached the email that they send and the deduction my my account. This is the fourth time this has happened. Every time I worked with the hose who contacted Laz with me, had me send them the email proof of payment and they've reversed it. This host wanted me to go through **** who doesn't believe me as won't call with me and now have suspended my account unless I pay. I need turo doesn't affordable rentals to work. I tried to go through parkmobile who works with Laz and they refuse to reverse it. I need this company be professional and reverse their mistake that is causing a lot of unnecessary stress in my life. There's no reason for them to not be able to verify that they've received payment yet they can feign that you didn't so they can charge you 106. I have read endless complaints and the company is defrauding ppl out of their money.

  

  Business Response

  Date: 07/22/2025

  Hello,

  Thank you for reaching out to us regarding your recent parking experience. I genuinely regret to hear about the challenges you've faced, and I appreciate the opportunity to address your concerns.

  
  I want to clarify that while we value your feedback, the policies and enforcement associated with parking management, including the selection of ParkMobile as a payment solution, are determined by the parking operator, LAZ. As ParkMobile, our role is to facilitate your payment and provide a tool for enforcement agencies, not to manage or oversee the parking operations themselves. Decisions regarding payment methods, rates, parking areas, meter durations, and enforcement are all in the hands of the parking operators and authorities.
  
  From the information you've provided, it appears your parking session expired at 12:08 PM, while the screenshot linked to your Notice of Non-Compliance shows you exited the lot at 1:16 PM. Unfortunately, our records do not indicate that your parking session was extended beyond the original time. Its important to emphasize that our function is solely as a payment platform, and we do not have control over the enforcement of parking regulations.
  
  If you wish to dispute your citation or seek a review, we encourage you to use your ParkMobile receipt to support your case. While we cannot promise a specific outcome, hopefully that will help.
  
  We fully recognize how frustrating this situation can be, and we are truly sorry for any distress it has caused. Please dont hesitate to reach out directly if you need assistance with the app in the future. 
  
  Thank you for your understanding and for choosing ParkMobile. 

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The parking sign advertised an Event Parking price of $25, but once you park and use the website to pay, they charged $44.70. I have pictures of both the sign and the charge.

  

  Business Response

  Date: 07/22/2025

  Hello,
  
  Thank you for the opportunity to address your concerns regarding your recent parking experience. I'm sorry to hear about the issues you encountered. Please understand that while we acknowledge your concerns, the decisions regarding ParkMobile and the associated policies, restrictions, and enforcement operations are made by the Parking Operator, which is Diamond Parking. ParkMobile serves solely as a payment solution selected by the Parking Operator. We do not own, operate, manage, or enforce parking areas or their management. Our role is to facilitate your payment and provide a method for enforcement to verify that payment.
  
  Based on the screenshot you provided, the parking operator included a notification in the ParkMobile app indicating that this was an event rate for a specific event, and the event rate was $44.70. Please note that ParkMobile does not establish the rates or enforce parking areas; we are only the payment solution chosen by the Parking Operator. For further assistance, we suggest contacting your Parking Operator, Diamond Parking 
  **************.
  
  We understand that you had a frustrating experience, and we deeply regret that. If there is anything we can do to assist you with the app in the future, please dont hesitate to reach out directly.
  
  Thank you.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app was extremely difficult to use and when we attempted to pay it gave us a message saying parking was free but it clearly was not. We tried to pay and we finally thought we did but it actually clicked the wrong car license plate. We have not owned this car for years but it was on our profile. We are unable to submit a complaint or contact anyone at customer service. Even though the website says to submit a ticket it purposely makes it impossible to find the support ticket area and the chat button just circles a loading icon but never loads. This business is checked out and collecting on government laziness to monitor and hold its contractors responsible for their service.

  

  Business Response

  Date: 07/20/2025

  Hello,
  
  Thank you for allowing us the opportunity to address your concerns. We genuinely empathize with the challenges you faced during your recent parking experience. While we understand your frustrations, it's important to clarify that the decision to implement ParkMobile, along with its associated policies and enforcement measures, is determined by the Parking Operator. We are a payment platform designed to facilitate transactions and enable enforcement to verify those payments. Decisions regarding equipment, payment options, pricing, available areas, meter durations, restrictions, and enforcement are solely managed by the parking authorities.
  
  Thank you for bringing this issue to our attention. We will further investigate.
  
  To enhance your experience, we recommend reviewing your account to remove any vehicles you no longer own. As a gesture of goodwill, we are pleased to offer you a refund of $5.35 for your recent parking session. This refund has been initiated and should reflect in your payment method within 7-10 business days.
  
  We sincerely regret the inconvenience you experienced and appreciate your patience. If you ever need assistance while using the app, please dont hesitate to get in touch with us directly via phone, chat, or email. We value you as a ParkMobile customer and are committed to ensuring your satisfaction. Thank you for choosing ParkMobile. Please respond back to the BBB if you are satisfied with this solution.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ParkMobile (parking payment company) for failing to provide a refund that was promised and overdue.I was double charged for a parking session in *********, ** through the ParkMobile app. After many attempts to resolve this, their customer care manager (******* *.) informed me via email that a refund check was mailed on May 19, 2025, to my address in *******However, the check never arrived, and despite my repeated follow-up emails, no response or resolution has been provided since.This situation has now lasted over 6 months, and I am requesting your assistance in recovering the refund amount and ensuring ParkMobile is held accountable. (double paid was March *******)

  

  Business Response

  Date: 07/20/2025

  Hello,

  Thank you so much for your ongoing patience as we work to resolve your refund.I truly apologize for the inconvenience and frustration that this delay has caused you.

  We have been implementing some system updates aimed at enhancing our service, and I understand how difficult this situation can be. Upon reviewing your account, I found that your check was returned, and Ive taken action to resend for the amount of $25.49 it to the address you provided. You can expect to receive your check within the next ***** business days. We genuinely appreciate your understanding and support during this time.

  Warm regards,

  ParkMobile

  Customer Answer

  Date: 07/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint about the ParkMobile app error that resulted in charging me for street parking but not reserving the parking spot.On July 8, 2025, I attempted to park in downtown *********, **, using street parking via the ParkMobile app. The parking spot was unoccupied, so I parked, started the app and attempted to reserve the spot. However, the app returned error code "Unable to proceed with parking at this time. See regulatory signage for more information." This seemed plausible given the amount of construction in the area, so I left the spot without parking. However, I later found I was charged $2.85 by ParkMobile.I contacted ParkMobile to reverse the charge, but they replied they are simply a middleman and not able to offer refunds. Then I contacted the *********, **************************** which replied they do not offer **********, my complaint is that business ParkMobile had an error in their app which charged for parking but did not reserve the parking spot. That is, the app did not provide the advertised service. Furthermore, they offer no mechanism for refund, including their service charge, when the app does not work correctly. All I request is that ParkMobile refund the incorrect charge of $2.85. But the bigger issue is they should not operate in a manner where there is no way to return funds when the app makes an incorrect charge (especially their service charge!), or perhaps they should be required to provice the app error details to the receiver of parking funds (in this case *********, ** Public Parking) so they can issue a refund.

  

  Business Response

  Date: 07/10/2025

  Hello,
  
  Thank you for the opportunity to address your complaint. I regret to hear about your recent parking experience. While we understand your concerns, please note that the decision to use ParkMobile, along with the associated policies, restrictions, and enforcement operations, is determined by the Parking Operator. ParkMobile is simply a parking payment solution chosen by the Parking Operator, and we do not own, operate, manage, or enforce parking areas, nor do we handle onsite parking management. Our role is solely to facilitate your payment and allow enforcement to verify that payment.
  
  However, as a gesture of goodwill, I can offer you a one-time refund for your $2.85 parking session due to your frustrating experience. We have processed the $2.85 refund, and you should see that amount credited back to the payment method we have on file within the next 7-10 business days. Please remember that ParkMobile acts as a pass-through and tracking functionality for those funds; they go directly to the parking operator in your area. Unfortunately, we do not have the ability to reverse or cancel transactions, nor can we refund any fees collected by the parking operator.
  
  We understand that you had a frustrating experience, and we sincerely regret that. If you need any assistance using the app in the future, please feel free to reach out to us directly. We appreciate you as a ParkMobile customer, and thank you for giving us the opportunity to make this right for you. Please let the BBB know if you are satisfied with this resolution.

  Thank you for using ParkMobile.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23582505
  
  I am rejecting this response because:

  It appears you charged me a 2nd time (vs. issuing a refund).

  When I view my **** credit card statement online, I see 2 charges from ParkMobile: the first on 7/8/2025 for $2.85 (the original charge I'm disputing), and the second on 7/10/2025 for $2.85 (which I believe is in error and should be a refund vs. a charge).

  So, ideally you would issue 2 refunds for $2.85 each.

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/22/2025

  Hello!

  I understand your concern regarding the parking charges, and Id like to help you with this issue. Our records indicate a single charge of $2.85 for zone ***** in *********, **. Unfortunately, we don't show a second charge. If you used a meter or kiosk for that additional payment, I recommend reaching out directly to the parking operator for assistance. However, if you did use the ParkMobile app and believe there's a duplicate charge, please share a screenshot of that transaction with me. We're here to ensure that your concern is thoroughly investigated and resolved. You will receive a support ticket shortly. Please attach a screenshot of your duplicate charge to your support ticket.

  Thank you!

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ParkMobile regarding unauthorized charges to my account for a "********************** Pro" subscription over the past three months. I never knowingly subscribed to this service, nor did I receive any written notification or confirmation regarding enrollment or billing.The only contact I received was a phone call months ago regarding a so-called "business account," but I did not agree to register for any service, nor was I informed that I would be charged for anything. There was no follow-up confirmation, no email, and no invoice to alert me of these charges.I believe this subscription was activated without proper consent or disclosure, which is both misleading and unacceptable. I am requesting a full refund for the past three months of charges and for my account to be cleared of this subscription entirely.Desired Outcome:Full refund for all unauthorized charges (3 months of ParkMobile Pro)Immediate cancellation of the ParkMobile Pro subscription Written confirmation that no further charges will be made Transaction Date:05/09/2025 Expand transaction for Transaction date: 06/06/2025 PMUSA PM PRO *********** GA 06/06/2025

  

  Business Response

  Date: 07/08/2025

  Hello,

  Thank you for bringing your concerns to our attention. I regret to hear about your recent experience, and I am here to assist you in resolving this matter. Unfortunately, I was unable to locate a ParkMobile account based on the information you initially provided in your complaint.
  
  To identify accounts, we need specific details such as your email address, license plate number, or the mobile phone number associated with your account (if applicable). Please share your email address or any of the other details linked to your ParkMobile account, and we will be happy to help you.
  
  You will soon receive an email regarding your Support Ticket related to your inquiry. This will allow you to respond directly to us about your issue, and we will prioritize your case. Thank you for your cooperation, and I look forward to assisting you further.
  
  Thank you for using ParkMobile!

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked and attempted to pay for a parking spot. Car was charged but their machine kept signaling red. I called customer care and was on hold for 15 mins. I tried app and was ignored. They had a wait time of 40 mins. I was juggling two kids and this was supposed to be my day off. I finally have to move my car and pay again. I now have two charges of 4.25 = 8.50 $ total for two hours of parking. I wasted an hour of my time that was supposed to be quality time with two young kids. I called them and was on hold again. Do better. This is a terrible consumer experience.

  

  Business Response

  Date: 07/08/2025

  Hello,

  Thank you for giving us the opportunity to address your concerns regarding your recent parking experience. We sincerely regret learning about the issues you faced, and we understand how frustrating this must have been for you. Its important to clarify that the decision to implement ParkMobile, along with the policies, restrictions, and enforcement procedures that govern its use, have been established and are managed by the designated Parking Operator. ParkMobile serves as a convenient payment solution, allowing users to pay for parking via their mobile devices, but we do not have ownership or operational control over the parking facilities themselves. Our role is limited to facilitating payment transactions and providing the necessary visibility for enforcement personnel to confirm those payments. The choices surrounding parking equipment, payment methods, pricing structures, zones of availability, duration of meter fees, and enforcement measures are solely governed by the Parking Operators and local authorities.
  
  We also want to extend our sincerest apologies for the unusually long delay you experienced when seeking support. This situation is not representative of the high standards of service we strive to uphold, and we are truly sorry that the increased volume of support requests has negatively affected your experience.
  
  As a reminder, ParkMobile operates as a payment solution for pay-by-phone parking options as determined by the Parking Operator. For any inquiries or issues related to specific payments made at the parking site, we recommend reaching out directly to the Parking Operator who manages that area. If you share the name of the city and the specific parking lot where you encountered these challenges, we would be happy to assist you in locating the contact information for the relevant Parking Operator.
  
  We genuinely empathize with the difficulties you faced, and we would like to help ensure a smoother experience in the future. Should you have any questions or require assistance while using the app, please dont hesitate to contact us directly. We are available to help via phone, chat, or email.
  
  Thank you for choosing ParkMobile!

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23555067
  
  I am rejecting this response because:
  It does not address my concerns. You need to offer adequate customer service. Youve taken no accountability for the lack of service you provided including your lack of customer service. 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/20/2025

  Hello,

  We truly understand and empathize with the challenges you encountered during your recent parking experience. We would also like to sincerely apologize for any confusion or frustration this may have caused. However, it is important to clarify that ParkMobile does not own or operate any parking lots, meters, kiosks, or pay stations in your area. Our service simply provides a convenient alternative method to pay for parking.
  
  If your payment was made through a kiosk or meter, we recommend reaching out directly to the parking operator responsible for that specific location, as ParkMobile does not have ownership over the lot where you parked or the funds that were collected from that payment. Again, we deeply regret any inconvenience this situation may have caused, and if there is anything we can do to help you when using the app in the future, dont hesitate to reach out to us directly via phone, chat, or email to request assistance.
  
  Thanks

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23555067
  
  I am rejecting this response because:
  You provide a service and customer care related to the service despite ownership of the kiosk that is operated through the city. Your provide a service to the city and patrons that includes appropriate customer care. Your customer care both via phone and chat was unavailable during the day when the issue occurred requiring hours of my time wasted. This is time I took away from work to spend with my two young children. You have shown no respect or accountability. You are going behind an opaque business model - if you offer a service you need to offer customer care appropriate with that service. Youve failed to do that  
  

  Your response continues to be inadequate just like your customer service was.

   

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company asked me to go on their website and reserve a parking spot. I reserved a parking spot, spot 11. They give you 24hours to access the parking spot. I left to go get lunch and I came back and the spot was taken. I parked next to parking spot 11 and parked in spot 10. Someone came and put a boot on my car and charged me $75. I feel that they were watching me, and when I left, they sent someone to boot my car. It seems to be a scam operation. If I went on the app and reserved my parking spot, how could someone else take parking spot 11 if they went into the app and tried to reserve the same spot? It would come up as the spot being taken. Stay away from this parking area.

  

  Business Response

  Date: 07/01/2025

  Hello,

  Thank you for giving us with the opportunity to address your recent parking complaint. We sincerely regret the challenges you faced during your parking experience.
  
  We understand that parking issues can be frustrating, and we would like to clarify some important details regarding ParkMobile's role. ParkMobile is a convenient payment solution selected by the Parking Operator. However, it is important to note that we do not own or control the parking facilities, nor do we manage or enforce any parking regulations. Our primary function is to provide you with a platform to facilitate your payment, allowing enforcement personnel to verify that payment was made.
  
  Decisions regarding parking equipment, payment methods, pricing structures, availability of parking spaces, duration of meter use, and enforcement policies are all determined by the Parking Operator and local authorities. Unfortunately, we are unable to change these parameters or enforce any modifications from our end.
  
  Please keep in mind that ParkMobile does not issue tickets, violations, boots, or tows, and we are also unable to remove any violations that have been issued. If you wish to dispute or request a review of the booting fee, you may use your ParkMobile parking receipt as part of your dispute. While we cannot guarantee the outcome, we hope this will help.
  
  We genuinely empathize with your situation and understand how disheartening it can be. If you have any questions about using the ParkMobile app or need assistance in the future, please don't hesitate to reach out to our support team directly.
  
  Thank you for using ParkMobile!