Business ProfileforE P S

We visited ******* for Spring Break 4/3 4/4. On 4/4/2024 we went to ********************** to eat before we left. Parking was VERY confusing (as we are out of towners) and there was one sign outside the parking area that said Free *********** parking but once we were parked we noticed the ** signs on the walls. We scanned the code and there was NOTHING on the site that states MUST PREPAY. As we are not accustomed to paid parking, we were not sure how it worked or how it would calculate how long we were there if we did it beforehand so we went and had dinner and intended on paying when we came back. We parked for about an hour and half and came back and was booted. The total cost of the boot was $75 and we were told we could not do anything, talk to management or file dispute until after we paid the fee. So we paid the $75 fee. I immediately attempted to file dispute through the email address on their website and it came back as undeliverable. I then found another dispute form on the website and filed it on the night of 4/4/20/24. It said to allow 72 hours. On 4/10 I still had not heard anything back so I called and asked to speak to a manger and was told there is no way to contact a manager except for the disputed form, which I had already completed. Literally a few MINUTES after that call I got an email saying it was reviewed and was denied. By whom? Nobody ever contacted me and was told there is no way to speak to anyone else at this company. The parking itself would have only been $11 total for the time spent. I NEVER left the parking lot without paying (as I was booted) and nothing said to PREPAY on the wall sign or website. Therefore, how was I in violation if my vehicle never physically left the parking lot without paying? I am asking for a refund of $64 as this was in no way intentional. The prepay requirement should be on every sign posted and the web form so that tourist clearly are aware. Based on the many reviews online this seems to be a way for the company to make money off those who are not native to *******.