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The Honey Pot Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within a few days of use, I developed a severe allergic reaction which included itching, burning, redness, and severe discomfort. I had to spend $60 on a specialist visit, $50 on medications in hopes that my symptoms will go away. I am shocked that this product is still allowed on shelves considering how many complaints Ive seen online with the exact same issues. I am requesting reimbursement for the medical diagnosis and medication required due to use of this product. Please do not advertise your products as organic and die free if they contain all sorts of additive that cause medical issues.

    Business Response

    Date: 11/20/2024

    Dear BBB representative, Thank you for informing The Honey Pot Company of this customer's complaint.  ******************** has also received this same complaint from this same customer through ******************** website portal. Please forward this message to the customer and we will do the same through our internal portal.

    Dear valued customer. Were sorry to hear that you had this experience; your safety and satisfaction are our top priority.  All our products undergo rigorous testing during development and in post-production to ensure safety and based on the information provided we cant establish a causal link in this case. Our menstrual pad products in particular have been tested for skin irritation and sensitivity on over 1000 people in a clinical test. As everyone is different, there may be a specific ingredient that your skin is sensitive to.

    We would like to compensate you for the negative experience and send you a check for $125.  We will obtain your mailing information through the Honey Pot Company portal email thread.


    Thank you for reaching out,
    The Honey Pot Company

    Customer Answer

    Date: 11/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I am happy to send my doctor visit, co-pay receipt, and prescription receipt if needed.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Honeypot ***** liner thin pads because they were the only ***** liner pads available at Jewel ***** I usually stick to the brands I know but decided to try Honeypot.. bad idea.I noticed the package said added oils but didn't think anything of it. Within SECONDS of putting the pad on I have extreme tingling and irritability in my underwear. It felt icy cold and very irritable. I then immediately took it off and threw the whole package in the garbage. I couldn't believe they are selling products with oils that makes your private area very uncomfortable. It took hours for the irritability to go away. I am seeking a refund if possible or a ***** liner that does not have any essential oils in them! I don't understand how a company creates a product like this. Within doing research i've seen many people have the same complaints. I wish this company would STOP putting essentials oils in pads and tampons!! We just want normal pads and tampons.

    Business Response

    Date: 10/28/2024

    We are sorry to hear of this customer's negative experience with our herbal pads.  The pads do provide the cooling, tingling sensation as they described.  However, it is meant to provide calming sensation rather than irritating as the customer described.  Every person's body is different and while the vast majority of our customers love the sensation there may be some customers who do not prefer it.  As such, our *************************** will send you a non-herbal menstrual pads package replacement. They will communicate to you through our customer service email.  Be on the lookout for it in the next few days.

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I wish the company would realize the product is faulty. There is no reason for there to be oils in feminine products. 

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Honey Pot feminine wash since March 2024. The company advertises to be all natural but yet the product contains many harmful chemicals. I have been having an allergic reaction to the wash on my private areas causing extreme discomfort. It took me up until the other day to realize the wash has been causing me issues because I kept being misdiagnosed. Upon researching many women have been experiencing adverse side effects to the honey pot products since the formula change. I am now living in extreme pain and am racking up medical bills to treat the reaction caused by this feminine wash. I would like compensation for my medical costs along with a formal apology from the company. Also, the formula needs to be changed so other women dont experience what I am going through.

    Business Response

    Date: 06/20/2024

    Dear Better Business Bureau Representative and Valued Customer -

     

    We are very sorry to hear of the customer's experience which was reported to be related to use of our Feminine Wash.  Honey Pot's feminine wash and its ingredients are vetted internally by our regulatory department and additionally by a 3rd party regulatory agency that reviews product formula's and product formula ingredients against US and ************** regulations to ensure usage levels stated in the regulations are not exceeded.  Additionally, our feminine wash products undergo and must pass strict standards for sensitive skin safety testing, microbiological testing, clinical studies with human subjects and other testing such as product/package compatibly, formula stability, etc. The ingredient/formula vetting and testing that Honey Pot performs is above and beyond industry standards and well represents the safety of the product for a majority of customers.  It is possible that the consumer in this complaint has an allergy to a specific ingredient(s) in the product as every person is unique in their DNA and as such may react differently to certain ingredients, this in now way reflects the safety of the product but a unique reaction that this customer experienced. Again we are sorry to hear of this customer's experience and as such, we would like to review this customer's medical bills, bills only, not any medical documentation in consideration of reimbursement.  Please communicate this to the customer.  Thank you.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product caused intense and severe burning within seconds of usage. Lasted after product was taken off. I didn't notice that there were 'additives' to this product because I never would've thought someone would put things like mint oil on a product that would be in close contact with delicate skin.

    Business Response

    Date: 10/01/2024

    We are very sorry the consumer experienced and unwanted outcome when using our product.  The consumer did not specify product but based on the words, mint oil I am assuming the product is The Honey Pot Companys Herbal Menstrual Pads.  The ingredients of the Herbal Blend which are intended to provide a cooling effect are listed on the package.  A variety of mint oil, cornmint oil is listed in the ingredients on the package.  The consumer may have a sensitivity to this ingredient. The product has been tested and has passed strict safety standards for sensitive skin safety testing.  It is possible this specific consumer has a sensitivity to mint oils.

The Honey Pot Company is NOT a BBB Accredited Business.

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