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Business Profile

Online Publications

Patch.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They're basically forcing me to stay on their site, as I have no way of deactivating/deleting my account. I've been trying for over a month to contact them to delete my account, and they're blatantly ignoring my request. They are a reprehensible company that gives a consistent platform to disinformation and conspiracy theories in their comments sections. They have no integrity. They just want the clicks. All I want is for my account to be deleted.

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** REFUSES TO DELETE MY ACCOUNT AFTER NUMEROUS EMAILS TO ***************** AND THEN THEY IGNORE THEM AND SEND ME A REPLY "HOW DO I LIKE PATCH:"I THOUGHT A FEDERAL LAW THAT AFTER YOU REQUEST WHEN THIS CA COMPANY DOES NOT ALLOW YOU TO DELETE YOUR ACCOUNT AND THE INSTRUCTIONS THEY GIVE DO NOT WORK, THEY WOULD RESPOND PROFESSIONALLY AND THEREFORE I AM ASKING YOUR HELP TO REACH OUT TO THEM AND ASK THEM TO IMMEDIATELY REMOVE MY EMAIL WHICH IS **************** FROM THEIR WEBSITE. THANKS!

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The report on the website is stating my full and last name which is greatly affecting my life and health while the case is still in the court and contested as not guilty due to the underlaying health issues.Contacted the company to remove the listing and they wanted mne to provide them with a cort decision which is in the second year while i have been uffering financiulay and mentally.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the author of a nutrition/diet book that I wrote by compiling research findings from medical journals. The book is a truly unique concept that has been favorably reviewed by industry professionals. I follow my own advice in the book, and have been doing so for more than two decades now. This merchant - Patch.com - offers the opportunity to run both ARTICLES and featured/promoted CLASSIFIED ADS on their website. They state on their website that articles are to be NON-PROMOTIONAL, and that if an advertiser wants PROMOTIONAL advertising, the CLASSIFIEDS can be used for that purpose. So I purchased a two-day classified ad promotion for the purpose of promoting my book. The ad was to be featured in the Patch.com daily newsletter on both days. However, I noticed that my ad did not appear in the newsletter on either day. So I contacted Patch.com customer service via email - which is their only method of communication. I asked why my ad was not featured in the newsletter on either day that it should have been featured in. I received a response from a member of the Patch.com customer service team. I was told the following: "Your post has been removed after it was identified as spam." Not understanding what was meant by "spam," I replied back - asking what exactly did they mean by "spam." I did not receive an answer to that question. I truly did not understand what was meant by "spam" because I have run that same featured ad on Patch.com in the past (for the promotion of my book) that DID get featured in the daily newsletter. So why all of a sudden is my ad NOW identified as "spam," when it was NOT identified as "spam" in the PAST??? From my understanding, the CLASSIFIEDS are STILL being allowed to be used for PROMOTIONAL purposes. The sudden interpretation of my book as "spam" on Patch.com VERY MUCH OFFENDS ME AS AN AUTHOR who has put forth HARD WORK and DEDICATION in both the WRITING and PUBLISHING of my LEGITIMATE and RAVE-REVIEWED book!

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Excuse me, I have complaint I would like to report of this link. I don't like being search result. That shows my personal phone number. I feel uncomfortable. I asking remove it. https://images.app.goo.gl/9tyoSmUCi6BqipKKA

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Site moderation is **** poor and moderators allow frequent misinformation about covid 19 and other health issues permeate on t heir message boards. I have tried working through the moderation team, but they have been unhelpful and unwilling to remove or ban users posting this kind of misinformation.

  • Initial Complaint

    Date:10/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined social media platform called Patch.com a while back...recently the platform has turned hostile abd mean and threatening. I REQUESTED 3 TIMES to delete my account in one day..oct 19...and they will not delete it. I fear for my business and my life...help please !

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