We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nursing Home

The Lincare American Home Patient Billing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2024 I was being billed $29 and change every month until November when I noticed that my insurance company **** was stating on my statement that patient responsibility is $0.00 as the agreed contracted pricing was paid. Now since January 2025 they have been calling me and saying I owe money I tried to explain that I do not and why all they kept saying is . it's our deductible No my deductible was met, and they need to contact my insurance company. he said no you do will you be paying by credit card. I am now not receiving my supplies all though billing says they do not hold supplies well it's been 3 weeks of not INR testing. The last time they called, and I went to explain yet again why I do not owe, and they actually owe me the guy just hung up on me. I even offered to send them my insurance statement where it says $0.00 patient responsibility.

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lincare is overcharging us on Invoices. The first date of service was 1/12/2024 with an initial payment of $30. There were subsequent monthly dates of service for CPAP rental fees and supplies. On 3/12/2024 they took a payment of $188.67 out of our account. The initial paperwork that my husband signed had authorized this, without his knowledge. We stopped the auto payments as soon as we were aware of them. The first time we received a bill was after the June 12, 2024 billing. I reviewed the Explanation of Benefits from the insurance company and every single line item was being overcharged. I called them on 8/22/24 to report this and ask them to review the charges, correct them and send me a new itemized bill. This never happened. They continued to bill the incorrect amount. I called on 10/29/24 at 12:30 p.m. I spoke to ******, at an answering service and was transferred to ******* in billing and then at 1:25 p.m. I was transferred to ***** in the regional billing department. I was told they would audit the account and it should be correct by the next billing cycle. I was off the phone at 1:45 p.m. On 11/22/24 I called again and spoke to Christian from 1:35 p.m. to 2:30 p.m. I asked that they correct the billing and send an itemized statement going back to Jan 12, 2024 with the corrected amounts. This never happened. Each time I called them I told them I would not make a payment until the issue was resolved. I did call one other time between 8/22/24 and 10/29/24, but I can find no notes about that call. On May 1, 2025 I did check all explanation of benefits and have found out that the rental is now finalized, so I did Lincare's job and added all the amounts that we should have paid. They added up to $438.04 of which we had already paid $218.67. I sent them a check for $219.37. According to their billing we would still owe an additional $216.69. That is over a 49% overcharge. I will not be paying that balance and want to know how to handle this.

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from Lincare for $173.68 in Jan 2022! I called numerous times, returned letters stating I was no longer using my CPAP, and even tried to return the machine to the local office! I was told that there was , NO NEED TO RETURN IT DUE TO THE AGE OF THE ***** In Dec. of 2024 I called and an agent told me that he had resolved the issue and I NO LONGER SHOULD RECEIVE ANY BILLS! Customer ID ********* Invoice ************ Thinking the issue was resolved I have thrown most of the information away ??They are threatening to turn the bill for $173.68 over to collections! I have a credit score of 795- EXCELLENT! I am happy to pay what I owe but I have not used this service or machine for over 3 years! HELP

  • Initial Complaint

    Date:03/11/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a former used of the MDINR ************ cardiologist changed my medication to ******* and I returned the device and unused test strips according to the instructions, their agent confirmed that the device was returned properly, But they keep billing me, ******** and BlueCross. They are, in my opinion trying to scam the system.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting to have PSHOMECARE/LINCARE stop sending me CPAP supplies. I orignally just called a couple of times and told them to stop. Then I kept receiving supplies and bills, so I put it in writing and mailed to them and then faxed to them. Again -- they will not stop sending me supplies and bills. These items were never authorized by me to be sent; therefore, I will not be paying their bill. When I contact them by phone, the tell me it's too late it's been over 60 days. I have tried to stop this prior to 60 days and they won't stop! Please have them credit by account, so I will not receive another bill or supplies from them. Also, they call my house EVERY DAY reminding me I need to order supplies. Please have this stopped as well.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My original cpap machine had a motor issue and I had to take it to Lincare to be fixed. This was almost a year ago. Due to a paperwork issue that was finally resolved, they are finally supposed to be fixing it. In the meantime they gave me a loaner with no replacement attachments. I have not received any bills from Lincare since I gave them my original cpap machine to work on. I received no text messages, paper bills, or phone calls about payments due. Today I received a bill claiming they sent statements regarding an outstanding balance of $226.88. My health insurance company doesnt even have records of having been billed. This company seems very poorly run. Ive tried to call their customer service to try and find out what this bill is for and I am on hold for hours waiting for my turn for my call to be answered. Im not sure what to do at this point. Up until my cpap machine issue we received bills for the rental and face equipment but never received bills since using the loaner (and Ive received no face equipment replacements for the loaner). How am I getting this outstanding balance if I have not been receiving bills?

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a bill for $239.69 for the past 3 months. I have used my 'in-home' INR machine, called in the results and have spoken with my ** and the man who receives my reports on a regular basis. My INR expenses are paid by ******** and or my supplementary insurance for 5 or so years. I have never received a bill and am sure that I do not owe this or any amount. Please look into this and contact me for any further information needed. Thank you. ALSO: I am unable to reach anyone on the phone. I have been on hold for more than 90 min. today.

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to return equipment (mdinr machine). They kept saying someone would call to come pick it up. No one would call back. Spoke to ***** on 7-24-24 same thing, still no one came to get the machine. Received bill for machine. Called and spoke to **** *************) on 7-30-24 @ 9:45 am, she said they would send *** label to return machine. Still not received.

  • Initial Complaint

    Date:03/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/22 Could not get any response from local supplier. I could not get help needed to use the **** machine. Nothing worked, I could not sleep with it. I called local supplier to come pick up the machine. They came and picked up the machine on 12/22/22. I have the pickup receipt here. They have turned a bill for $450 to a collection agency. I do not owe this because I could not get the local supplier to respond. Even after I called for them to pick it up I had to call again. I did everything I could do. ******** would not pay all of the cost because I didn't use the machine full time. There was no way I could, and I got no help from the company, this bill needs to be trashed.

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received a bill in the amount of $540.35. I have an MDINR machine in use, and have paid lesser amounts, ongoing. On this bill they have listed AARP as my secondary insurance, and that was changed in April, 2023, and Lincare was informed of that change to Anthem BCBS.

The Lincare American Home Patient Billing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.