We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

The Atlanta Journal-Constitution
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Atlanta Journal-Constitution's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Atlanta Journal-Constitution has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, 2024 the Atlanta Journal Constitution newspaper offered me an attractive price for three months of their on-line newspaper. They told me I could not pay with a check, only with a credit card. Little did I expect they made this attractive offer not to get me hooked on their newspaper, but instead to get my credit card information so they could deceptively sign me up for services I did not want and could not cancel.After I learned the AJC had charged my account, I phoned them and spoke with ****** (ID# ****** on July 8. She told me the AJC informed me of their action by email. We have no record of this email and would immediately have taken steps to stop them if we had received this email ****** also told me on July 8 that I could not cancel until July 14, but could offer no legitimate reason why The AJC newspaper has lost the majority of its subscribers and so suffered a dramatic drop in advertising revenue. Apparently, their current effort to compensate for this is to unethically cheat their remaining customers.The small amount of money involved is not the point; my credit card being openly robbed by a desperate business entity is an appalling act of contempt I cannot tolerate.I am hoping the Better Business Bureau will shame this corrupt company from cheating me. I am asking for a PROMPT return of their deceitful charge.

      Business Response

      Date: 07/25/2024

      Dear **************,

      We apologize if there has been any confusion regarding the terms and conditions of your subscription. We value our relationship with our customers and strive to maintain fair and transparent business practices. After reviewing the details of the subscription, we have found that it was initiated and maintained in accordance with the terms and conditions that were emailed to you at ********************* on 03/21/2024 at 11:00 a.m. We resent a copy of the document for your records.

      If you have any further questions or concerns please feel free to contact me directly at ********************************************************.


      Thank you,


      *********************
      Customer care
      ************

      Customer Answer

      Date: 07/26/2024

       
      Complaint: 21963137

      I am rejecting this response because:  when you subscribe to the AJC, you will receive several emails in the 3-5 days after.  Let me clarify:  you will receive several emails

      EACH DAY for several days.  This is how the AJC sneaks in details they don't want you to read.  The emails they send are useless fluff, so after a while you stop reading them because they say nothing.,

      The AJC  is desperate to increase their number of subscriptions so they can raise advertising rates.  They could not care less about subscribers' reactions.

      Sincerely,

      *************************

      Business Response

      Date: 08/12/2024

      Hello **************,

      We send subscribers emails on the same day when they start or complete a transaction on our website, and these emails are time-stamped to confirm when they are sent. In addition to these transaction-related emails, you may also receive our daily news updates, our AJC ePaper, and breaking news emails, which are sent at specific times daily. We apologize for any inconvenience you may have experienced and hope that this experience does not discourage you from supporting the AJC in the future.

      Please feel free to contact us at customer care if you have anu further questions or concerns.

      Thank you,

      *********************

      Customer care

      ************

       

       

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is 5/30/2024. I have never heard of this magazine and someone have not one but TWO charges from them, both on the same date, and both for the amount of $2.99 ea. I have no order confirmation number because I did not create an order and again, have never even heard of this magazine. Please explain what these charges are and why they are on my statement, refund me the amount I was charged and remove my card information from your billing department. Again I have no account with you, never purchased a subscription or anything else from your website, and yet I have charges with the name of your business on them on my bank statement,

      Business Response

      Date: 06/18/2024

      Hello,

      Thank you for contacting the Atlanta Journal-Constitution. We apologize if there has been any confusion. Please know that we do not offer magazine subscriptions, and we currently do not have any promotions at the price point mentioned. If possible, we would like to speak with you to ensure that we understand and address your concerns. Please let us know the best time and method to contact you, and we will be happy to reach out at your convenience.

      Thank you,

      *********************

      ************

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I searched for one item in the AJC and paid 99 cents for a month subscription over 2 months ago. Without ever using the AJC ever again I have bermen billed $***** a month for 2 months each. I contacted ************* at the ********************** email provided twice and have no response to a refund. The system is unfair and deceptive because AJC does not notify their e-customers by email that their bill is not 99 cents a month, but now *****, and that they are being billed each month accordingly and the record will show that is true. I caught this on my last monthly statement from the bank. I want a refund for the service not used.

      Business Response

      Date: 01/02/2024

      Hello ********, I was able to locate the customer account and we issued a refund of $12.95 back to the customers PayPal account on 12/1. I have requested that an additional $12.95 be refunded back to the customers PayPal account, refunding both payments. We apologize if there was some confusion.

       

      Please feel free to contact me if there are any further questions or concerns.

       

      Thank you,

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called AJC many times trying to get the to stop delivering their ad newspaper, The Evening Edge to my address. They say they will stop delivery of it, but it is still being thrown on my property every week. I do not want it and want delivery permanently stopped.

      Business Response

      Date: 07/06/2023

      Hello **************,

      Thank you for contacting the Atlanta Journal-Constitution. We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management team and have asked that delivery of the Evening Edge be stopped at your address immediately.

      Please feel free to contact us at ************* if you have any further questions or concerns. 

      Thank you,

      *********************
      *************

      ************

       

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2023 I paid AJC ***** for a month subscription, and the guy said I would get my first paper on June 18, 2023, but I still havent got a newspaper delivered yet, and here it is June 20, 2023: it is like Atlanta Journal Constitution is running a scam!

      Business Response

      Date: 06/28/2023

      Good evening ********************,

      Thank you for contacting Atlanta Journal-Constitution.

      We apologize for any inconvenience this may have caused you. We have contacted our distribution management team and have asked for an update on a solution to address this problem. We will follow up with our delivery team over the next few days to ensure your delivery is started. In the meantime, we have applied a two weeks credit to your subscription for the service issue you have experienced.

      Please feel free to contact us at customer care if you have any further questions or concerns.

      Thank you,

      *********************

      Customer care

      ************

       

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have complained several times to the Atlanta Journal-Constitution about them throwing the Evening Edge into my driveway.I do not want this newspaper and am tired of picking it up and throwing it directly into the trash.They continue doing this to fraudulently inflate their subscription numbers. My address is ***************************************************************.

      Business Response

      Date: 06/19/2023

      Good morning **************,

      Thank you for contacting the Atlanta Journal-Constitution,

      We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.

      Please feel free to contact us at customer if you have any further questions or concerns.

      Thank you,

      *********************
      Customer care
      ************

       

      Customer Answer

      Date: 06/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called AJC many times trying to get the to stop delivering their ad newspaper, The Evening Edge to my address. They say they will stop delivery of it, but it is still being thrown on my property every week. I do not want it and want delivery permanently stopped.

      Business Response

      Date: 06/19/2023

      Good morning,

      Thank you for contacting the Atlanta Journal-Constitution,

      We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution  management and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.


      Please feel free to contact us at customer if you have any further questions or concerns.


      Thank you,

      *********************
      Customer care
      ************

       

      Customer Answer

      Date: 06/19/2023

      Hello, I appreciate what AJC has said in their response, but I would like to see if the deliveries of the Evening Edge are permanently stopped before I can call it resolved.  When I have called them I have been told many times that they would stop the delivery but it has not so far.

       

       

       

       

       

      Business Response

      Date: 06/20/2023

      Good afternoon **********,

      Thank you for speaking with me today. As we discussed, I have contacted our distribution management team and have asked them to stop delivery of the Evening Edge effective immediately.

      Please feel free to contact me or our ************* team if you have any further questions or concerns.

      Thank you,

      *********************

      *************

      ************

       

    • Initial Complaint

      Date:06/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a paid subscription for any newspaper delivery with the AJC. I have never signed up for delivery.I want the AJC to STOP the weekly delivery the Evening newspaper on every Thursday at this address *******************************************************************I want the delivery each week to STOP immediately. It is a violation of my privacy at this residence and it is littering on the property because I never authorized or paid for any newspaper subscriptions at the AJC.I want this issue escalated and resolved ASAP.

      Business Response

      Date: 06/08/2023

      Hello **************,


      We sincerely apologize for any inconvenience this may have caused. We have contacted our Senior Manager over distribution and delivery for your area and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.

      Please feel free to contact us at customer if you have any further questions or concerns.

      Thank you,

      *********************
      Customer care

      ************

       

       

      Customer Answer

      Date: 06/08/2023

       
      Complaint: 20161077

      I am rejecting this response because:

      I am not going to wait a few weeks for this to be resolved. I want this issue resolved TODAY ASAP.

      I want the person driving this route to be told TODAY to STOP delivering to this address. 

       I want this address ***************************************************************** deleted and removed from this paper delivery route TODAY.  This person is deliberately being a nuisance and littering because I do not have a paid subscription and this paper is junk mail.

      I am working with the local police department to enforce penalties due to this issue based on littering, trespassing and nuisance violations.


      *******************

      Business Response

      Date: 06/21/2023

      Hello **************,

      Thank you for contacting The Atlanta Journal-Constitution. 

      We understand your concern and frustration with this matter. We have contacted our distribution management team and asked that delivery of the Evening Edge be stopped at your address immediately. Moving forward, you should not receive any further deliveries. Please feel free to contact us at customer care if you have any further questions or concerns.

      Thank you,

      *********************
      Customer Care
      ************

       

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for a paper that I have never received. I have voiced this concern several times to different people and was told that I will not be charged. The organization could not even verify my address correctly. This has been an ongoing issue since November 2022. However, I keep receiving phone calls every other day regarding payment for a service I have never received. I would like for this situation to be taken care of immediately because it is becoming annoying at this point.

      Business Response

      Date: 05/26/2023

      Hello ******************,

      We apologize for the confusion. Your subscription has been stopped, and the balance of $10.84 has been waived. We have also issued a refund of your payment of $16.80 back to your credit or debit card ending in ****. Please allow this refund approximately **** business days to receive.

      Please feel free to contact ** at customer care if you have any further questions.

      Again, apologize for the confusion.

      Thank you,

      *********************

      Customer Care

      ************

       

       

       

      Customer Answer

      Date: 05/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The AJC forced us to use an Ipad for the weekly paper in ***********. The one they gave us worked for awhile, then stopped working. A week ago they were to send a replacement and I would send back the faulty one. They have done nothing since. Two supervisors, one named *************************, say I have to send the defective unit back abd they will check it out before sending a new one. I have gone up a level to his supervisor, who has not returned my call. The treatment by this monopoly of customers is atrocious, thus I have filed this complaint. Nothing seems to move them to satisfy a customer of 60 years.

      Business Response

      Date: 02/15/2023

      Hello **************,

      Thank you for contacting the Atlanta Journal-Constitution. According to our records, you have spoken with our **************** manager ********************* and he has addressed your concerns. If you need any further assistance, please feel free to contact us Customer Care..

      Thank you,


      *********************
      Customer Care
      ************

    The Atlanta Journal-Constitution is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.