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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I searched for one item in the AJC and paid 99 cents for a month subscription over 2 months ago. Without ever using the AJC ever again I have bermen billed $***** a month for 2 months each. I contacted ************* at the ********************** email provided twice and have no response to a refund. The system is unfair and deceptive because AJC does not notify their e-customers by email that their bill is not 99 cents a month, but now *****, and that they are being billed each month accordingly and the record will show that is true. I caught this on my last monthly statement from the bank. I want a refund for the service not used.
Business response
01/02/2024
Hello ********, I was able to locate the customer account and we issued a refund of $12.95 back to the customers PayPal account on 12/1. I have requested that an additional $12.95 be refunded back to the customers PayPal account, refunding both payments. We apologize if there was some confusion.
Please feel free to contact me if there are any further questions or concerns.
Thank you,
Initial Complaint
07/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have called AJC many times trying to get the to stop delivering their ad newspaper, The Evening Edge to my address. They say they will stop delivery of it, but it is still being thrown on my property every week. I do not want it and want delivery permanently stopped.Business response
07/06/2023
Hello **************,
Thank you for contacting the Atlanta Journal-Constitution. We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management team and have asked that delivery of the Evening Edge be stopped at your address immediately.
Please feel free to contact us at ************* if you have any further questions or concerns.
Thank you,
*********************
*************************
Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 16, 2023 I paid AJC ***** for a month subscription, and the guy said I would get my first paper on June 18, 2023, but I still havent got a newspaper delivered yet, and here it is June 20, 2023: it is like Atlanta Journal Constitution is running a scam!Business response
06/28/2023
Good evening ********************,
Thank you for contacting Atlanta Journal-Constitution.
We apologize for any inconvenience this may have caused you. We have contacted our distribution management team and have asked for an update on a solution to address this problem. We will follow up with our delivery team over the next few days to ensure your delivery is started. In the meantime, we have applied a two weeks credit to your subscription for the service issue you have experienced.
Please feel free to contact us at customer care if you have any further questions or concerns.
Thank you,
*********************
Customer care
************
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have complained several times to the Atlanta Journal-Constitution about them throwing the Evening Edge into my driveway.I do not want this newspaper and am tired of picking it up and throwing it directly into the trash.They continue doing this to fraudulently inflate their subscription numbers. My address is ***************************************************************.Business response
06/19/2023
Good morning **************,
Thank you for contacting the Atlanta Journal-Constitution,
We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.
Please feel free to contact us at customer if you have any further questions or concerns.
Thank you,
*********************
Customer care
************Customer response
06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have called AJC many times trying to get the to stop delivering their ad newspaper, The Evening Edge to my address. They say they will stop delivery of it, but it is still being thrown on my property every week. I do not want it and want delivery permanently stopped.Business response
06/19/2023
Good morning,
Thank you for contacting the Atlanta Journal-Constitution,
We sincerely apologize for any inconvenience this may have caused. We have contacted our distribution management and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.
Please feel free to contact us at customer if you have any further questions or concerns.
Thank you,
*********************
Customer care
************Customer response
06/19/2023
Hello, I appreciate what AJC has said in their response, but I would like to see if the deliveries of the Evening Edge are permanently stopped before I can call it resolved. When I have called them I have been told many times that they would stop the delivery but it has not so far.
Business response
06/20/2023
Good afternoon **********,
Thank you for speaking with me today. As we discussed, I have contacted our distribution management team and have asked them to stop delivery of the Evening Edge effective immediately.
Please feel free to contact me or our ************* team if you have any further questions or concerns.
Thank you,
*********************
*************
************
Initial Complaint
06/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I do not have a paid subscription for any newspaper delivery with the AJC. I have never signed up for delivery.I want the AJC to STOP the weekly delivery the Evening newspaper on every Thursday at this address *******************************************************************I want the delivery each week to STOP immediately. It is a violation of my privacy at this residence and it is littering on the property because I never authorized or paid for any newspaper subscriptions at the AJC.I want this issue escalated and resolved ASAP.Business response
06/08/2023
Hello **************,
We sincerely apologize for any inconvenience this may have caused. We have contacted our Senior Manager over distribution and delivery for your area and have asked for an update on actions that will be taken to address this problem. We assure you that we are addressing this with a real sense of urgency and we will follow up with our distribution team over the next few weeks to ensure delivery is stopped permanently as quickly as possible.Please feel free to contact us at customer if you have any further questions or concerns.
Thank you,
*********************
Customer care************
Customer response
06/08/2023
Complaint: 20161077
I am rejecting this response because:I am not going to wait a few weeks for this to be resolved. I want this issue resolved TODAY ASAP.
I want the person driving this route to be told TODAY to STOP delivering to this address.
I want this address ***************************************************************** deleted and removed from this paper delivery route TODAY. This person is deliberately being a nuisance and littering because I do not have a paid subscription and this paper is junk mail.
I am working with the local police department to enforce penalties due to this issue based on littering, trespassing and nuisance violations.
*******************Business response
06/21/2023
Hello **************,
Thank you for contacting The Atlanta Journal-Constitution.
We understand your concern and frustration with this matter. We have contacted our distribution management team and asked that delivery of the Evening Edge be stopped at your address immediately. Moving forward, you should not receive any further deliveries. Please feel free to contact us at customer care if you have any further questions or concerns.
Thank you,
*********************
Customer Care
************Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am being charged for a paper that I have never received. I have voiced this concern several times to different people and was told that I will not be charged. The organization could not even verify my address correctly. This has been an ongoing issue since November 2022. However, I keep receiving phone calls every other day regarding payment for a service I have never received. I would like for this situation to be taken care of immediately because it is becoming annoying at this point.Business response
05/26/2023
Hello ******************,
We apologize for the confusion. Your subscription has been stopped, and the balance of $10.84 has been waived. We have also issued a refund of your payment of $16.80 back to your credit or debit card ending in ****. Please allow this refund approximately **** business days to receive.
Please feel free to contact ** at customer care if you have any further questions.
Again, apologize for the confusion.
Thank you,
*********************
Customer Care
************
Customer response
05/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The AJC forced us to use an Ipad for the weekly paper in ***********. The one they gave us worked for awhile, then stopped working. A week ago they were to send a replacement and I would send back the faulty one. They have done nothing since. Two supervisors, one named *************************, say I have to send the defective unit back abd they will check it out before sending a new one. I have gone up a level to his supervisor, who has not returned my call. The treatment by this monopoly of customers is atrocious, thus I have filed this complaint. Nothing seems to move them to satisfy a customer of 60 years.Business response
02/15/2023
Hello **************,
Thank you for contacting the Atlanta Journal-Constitution. According to our records, you have spoken with our **************** manager ********************* and he has addressed your concerns. If you need any further assistance, please feel free to contact us Customer Care..Thank you,
*********************
Customer Care
************Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Despite having called and "cancelled" this "service" no less than three (3) times in the last two years, I continuously receive a junk mail, plastic-wrapped "newspaper" thrown in my landscaping or storm drain every Wednesday night / Thursday morning. I have never subscribed to the this. I have been assured that it will stop and it does not. This is a nuisance. It is unwelcomed, environmentally unfriendly, and a security threat to those of us that leave town for multiple weeks. Dont respond with an automated message falsely promising to investigate the matter, just fix the problem.Business response
12/01/2022
Good afternoon,
We would be happy to look into this issue and make sure it gets addressed. Unfortunately, the customer did not proved an address or any contact info with the complaint. Do we know the address where the paper is being delivered?
Thank you,
*********************
Customer Care
************
Initial Complaint
11/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have faithfully subscribed to the AJC for years and I enjoy being able to read a printed copy for my Sunday delivery except thats not what has been happening for months now. The delivery on Sunday is horrible, rarely do I get mine and then I call an get the automated answering machine and it states that my delivery isnt possible for Sunday and that it will be delivered on Monday and most of the time that doesnt happen either. I am pretty fed up and have been trying not to cancel my subscription but I am sick of this and paying for something that I dont receive.Business response
11/16/2022
Hello ******************,
Thank you for contacting the Atlanta Journal-Constitution.
We apologize for the issues you've had with the delivery of your paper. We have contacted our distribution management team and have asked for an update on a solution to address this problem as quickly as possible. We will follow up with our delivery team over the next few weeks to ensure that your newspaper is being delivered consistently and it includes the correct number of sections.
In the meantime, we have applied a one month credit to your subscription for the issues youve experienced.
If you have any further questions or concerns please feel free to contact us at Customer Care.
Thank you,*********************
Customer Care
************
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Customer Complaints Summary
32 total complaints in the last 3 years.
7 complaints closed in the last 12 months.