Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a new *** from Sons Automotive South Atlanta and provided my vehicle as a trade in. The dealerships has yet to pay off the trade even though they have the vehicle and it was agreed upon in writing on a signed contract. After contacted the dealership and having a three way conversation with the bank they are to pay no payment has been sent. My credit will take significant hit if this is not resolved. I was told this was handled last week only to discover no check has yet to be mailed. Please resolve this by honoring your obligation.

  

  Business Response

  Date: 11/18/2024

  Thank you for bringing this issue to our attention. I apologize for the inconvenience this may have caused you. I've had the chance to review your complaint and based on the information provided we were able to get the matter resolved. Thank you again for your understanding and patience. Should you have any more questions or concerns please do not hesitate to contact us.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously purchased a vehicle from Mini of Kennesaw in 2021. In 2023 the vehicle was totaled and insurance paid off the vehicle. I have been trying to get the refund of the *** policy but I get no assistance/ I have talked to other dealerships under their umbrella and received no help. I also emailed the address on the website and got no response.

  

  Business Response

  Date: 10/10/2024

  We appreciate you taking the time to inform us of your recent concern and sincerely apologize for the inconvenience this issue may have caused. However, we do thank you for providing us with the proper documentation to get your product cancelled as requested. Please see attached payment and let us know if we could be of more assistance.

  Thank you for understanding,

   

  ******* Hope 

  Office Manager

  BMW of South Atlanta

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****** **

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2024 I took my vehicle in for a small coolant leak. As a prior aircraft mechanic in the Air Force, I had already identified the leak but still decided to take my vehicle in so I have records of the repairs. I was told my reservoir/expansion tank needed to be replaced, even though I had not evidenced any leaks from it. I agreed to the repairs, putting my trust in their shop and paid a little over $1,800. After driving the vehicle approximately 260 miles, I got a low coolant message on my dash. I once again checked under the hood and saw coolant throughout my engine compartment. So I topped it off and took it back to their shop. Do note, the leak was initially very small. I know had a rather large leak leaving large puddles of coolant on the ground. After the shop inspected my vehicle again, the said I had a large leak coming from a broken radiator. Prior to taking my vehicle in, I had not seen that leak from a very noticeable and obvious area. I honestly feel their mechanic may have damaged my radiator doing previous work. As a prior aircraft mechanic, even the most inexperienced mechanic would agree, when you have a leak, there is a procedure to be followed. You dye, pressure test, identify the leak, eliminate the leak, then pressure test to verify the leak has been properly repaired. In the military, we would take it a step further and test parts removed independently to verify that was the issue to begin with. I feel those steps were not followed in the initial repair of my vehicle. Im actually 100 percent certain of it, just like Im certain my radiator was not leaking. The secondary repair cost me a little over $2,400. I firmly believe they need to implement better quality control measures in their shop policies and have more shop management involvement so that consumers are not having to pay for unnecessary repairs. Some consumers may not have the money for repairs caused by negligence and thats truly upsetting.

  

  Business Response

  Date: 08/27/2024

  Good Afternoon,

  Can you tell me which dealership you went to for these repairs so I can make sure we get the proper managment involved?

  Thank you,

  ******

   

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2024, after agreeing on several Purchase Agreement Discounts from both the *** Dealership, Corporate ***'s Military Veterans Discount (confirmed eligibility per ID.me) , ****** Auto Program Discount, *** Loyalty Discount, Depreciation Adjustment, and a Rebate, Only part of the Agreed upon Discounts were granted. We were told the Dealership Finance Manager would make sure all the Discounts were included and identified in the Final Purchase Agreement and adjustments would be made to reflect the negotiated and agreed upon Discounts .with both the Salesman, Sales Manager and the ****************************** Discount which would not be reduced by any other Discounts. The *** website said the Program was designed to maximize Discounts and not reduce the dollar amounts from the published Chart of *** Vehicle Model Types and other Discounts from other Programs. but when we reviewed our paperwork over the weekend....March 17 and March 18, 2024 we discovered there were no descriptions of any of the Discounts we discussed, even though we complied with requests to bring in validated eligibility and entitlement to the the Partnership and Co-Marketing Promotions between ******, Corporate *** Military Discount, Local *** Loyalty Discount etc.On March 16, 2024, we paid $ ********* in full for the vehicle and all related expenses only to discover 24hours later that several Discounts had not been granted as agreed upon. Fortunately we have details written on *** South Atlanta's "Internal Use Only" Purchase Agreement Worksheets" and the *** Corporate Website Marketing Programs for both Financing (with 2 exclusions/restrictions and the Military Discount plus other cogent evidence.Both, The Dealership and the National *** Call Center responses were untimely and egregiousl. None of the promised Assistance was ever provided to receive the full amount of Advertised Discounts...even after we delivered the. Documented Eligibility validations.

  

  Business Response

  Date: 06/04/2024

  In response to the Complaint please see pricing details below, 

  The MSRP of the Vehicle was 

  $50,350

  The ****** Pricing is currenlty set at $2,400 below MSRP...See attached sheet.  We sold the Vehicle at $3,000 off MSRP actually below the ****** Pricing. The Customer also was alotted the Military Incentive which was an additional $2,500 worth of incentives all laid out on his paperwork. This was a vehicle paid for Via chech from an outside lien source and if there was any loyalty available this would have come from *** financial services and the customer did not finance with *** financial services so there would be no incentive for financing. 

  Thank You

  BMW of South Atlanta. 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three vehicles through a Car Broker from BMW of South Atlanta, using my credit. Within months of purchasing the vehicles one by one I was told by the lot I needed to return the cars , to not pay the car notes . That it would all be erased off my credit. And that my payments I made would be returned. None of that happened. They told me everything from the cars titles were not right, that the cars were in fact stolen . That they had sold me stolen cars . And owed me no apology no nothing, treated me rudely and something seems off and criminal how they did me and treated me

  

  Business Response

  Date: 05/17/2024

  BMW of South Atlanta takes a stance on preventing fraud, and will take no part in fraudulent attempt from perpetrators to commit fraud. These were fraudulent purchases.

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Sir or Madam, I visited the dealership service department at *** South Atlanta located in Union City and dropped my vehicle off at 7:30 am sharp on 3/29/24. I never received an update once my vehicle was dropped off so I called *** around 11:30. I was told that my new service advisor ******* called out, which was unprofessional as a client I didnt need to know that, staff then went on to tell me they are short staffed. Then I was transferred to a service manager ***************************. The lack of professionalism I received from him was appalling, when I mentioned I cant wait until I receive my survey to give feedback. ****************** said my car will be parked outside and waiting for me that they are refusing me as a customer. I value customer service and as a healthcare provider that truly made me feel like a criminal besides the racist look he gave me as I returned to retrieve my car. That tells me that ****************** is concerned more about Metrics than customer satisfaction. I am left in limbo, no repair or resolution. I believe my car just sat stationary in the dealership until I inquired. VIN ***************** My vehicle has 3 different warranties including *** Care Car but services. I received wonderful service at competitive brands such as ************** and Lexus was absolutely amazing than this nightmare with *** and unprofessional and narcissistic behavior from a service manager was a first in my entire life. Is this what the *** brand is portraying to us drivers? Thanks,Dr. ******************

  

  Business Response

  Date: 04/08/2024

  While some of the facts in the client's statement bear some truth, we at BMW of South Atlanta do not tolerate threats or harassment of our employees and reserve the right to refuse service to client's who accuse our employees of racism. 

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21506379
  
  I am rejecting this response because:

  The fact that the company had admitted to the statements being true and not fabricated. There was never no indication of a threat. The meaning of threat is clearly stated in the ******* dictionary. In being the customer I was threatened and treated like a criminal when I mentioned a customer satisfaction survey the role of reverse psychology works both ways. As being an owner of a luxury vehicle I entirely expect better customer service and a better response such as this one.

  I have analyzed the situation and apparently this must be the common practice at this location which is sad to paying customers that keep your operations running but instead I am looked as the bad person in conclusion in fact customer satisfaction needs revamping in my opinion. 
  
  Sincerely,
  
  Dr. *******************************

  

  Business Response

  Date: 04/16/2024

  Our response and our stance has not changed, we stand behind what we said previously and we will not be servicing his vehicle moving forward.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer experience was horrible and the manager completely disregarded speaking to me upon me expressing my concerns to the service advisor. I also requested to speak directly to the technician so that I could better understand the issue at hand. I waited almost 5 hours and the tech was apparently still too busy to talk with me.On Dec 8 I came in after getting a diagnostic done from and outside source on the reason my check engine light was on. I provided the service advisor with the information I was provided as to why the light was on but I wanted a second opinion from a trusted source ***** The diagnostic was done and I was told by *** that there were 2 issues triggering the light and I asked at that time could there be any other possible issues and I was told no .I agreed and got the work done 2 weeks later the light comes back On I immediately go to *** to see why the issue was back . I was treated so poorly and told that theyve found a new issue and Id have to correct that issue (another $600) to Turn the light back out. I wanted to understand how did *** miss this during The original diagnostic and I was told by the service advisor that I mustve ran over something after leaving and that I just need to admit it and pay the money if I wanted it fix. I then asked for a manager and was told they were busy. My concerns were completely disregarded. Although I remained calm, she treated me as if she was aggravated and didnt want to deal with it so I just asked for my car and left.Im so disappointed in my experience received. The quality of Service has went down hill.My main issue is that *** misdiagnosed the my car and repaired things that were not the result of the check engine light being triggered.I was bamboozled out of $1,200 for services and 170 for a mis diagnosis and the tech would not come out to explain niether would a manager and the service advisor was not knowledgeable of the issue so she was frustrated.Please help me get a resolution

  

  Business Response

  Date: 01/25/2024

  Client set an appointment to meet with Service Director on 1/26 to come to a fair and reasonable resolution to client's concerns. Case will be updated with a resolution when one has been determined.

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from *** South of Atlanta on June 10th 2023, it is now Aug 8th ******************************************* mine and my wife's name. My wife has reached out on many occasions only to be sent another temporary tag that is not expired. She has spoken to ***** several times and property tax receipt was sent to them on 06/15/2023 so, the paperwork was to them timely. I called the *** and was told to file a complaint that the car should have been registered within 45 days. *** keeps blaming it on covid and a third-party company they use called ****** which has terrible reviews. I have already made payments on a car that is not even registered to us.

  

  Business Response

  Date: 08/10/2023

  We are working diligently on resolution.

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business reached out to me and stated they will refund me and that the tag should be completed within 2 weeks! 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a *** customer for 3 years now. I have always received fairly good service up until now. I am in the process of converting my lease to finance, and the customer service experience has been horrible. *** is known for great service, one of the reasons I became a customer. But to not be called back, being randomly texted (with no reply back,) no care or apology is below *** standards. I have called in several times for assistance, only to be told I will get a follow up call. I have been called and promised a follow up call, and received nothing! I live over an hour away now from the dealership, so just trying to get clarity over the phone I would think is minimum accommodation. I have been treated rudely by **** (in finance) more than once after addressing his unprofessionalism. No apologies being given, nothing. Just flat out poor customer service! And Im left to feel like I dont deserve the quality experience of being a *** customer. Wheres the value and good customer service. I wish ****** was still there, but now I see why he has left this dealership. Southside *** of *********, ** needs to do better with valuing customers. And or get rid of employees like **** who is not delivering a quality *** experience.

  

  Business Response

  Date: 08/09/2023

  We do appologize that we have let you down, in this transaction. We have a member of management reaching out to see if we can still assist with the purchase of your lease vehicle.  

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2023 I made a deposit of $1000.00 to order a build your on. I didn't hear from the ***************** and when I called I received no good customer service. He claimed he didn't get a text message from me, but looked through his text messages and it was there as I was reading the time, date and the text message itself. He sent me a tracking number and when I contacted him to find out where to go to use it, he said he said he would call me later. That phone call was never made nor did I receive it. Someone called me days later and I told her I had figured it out. I called the sales manager (*********************) and told him I wanted someone who has good customer service skills, honest, take care their customers, etc. I didn't get that and I requested on July 19 and 21, 2023. I have been calling and each time everyone is in a meeting, they already know, in has been refunded, it is in the mail. I have been lied to over and over and over. I contacted customer relations and they have no good customer service skills either. They lied to me to. I contacted ***************** the one I made the transaction of the $1000 and he said he was off, but the next day he would let me know, On July 28, 2023. I received a text message they would have to go manual because the card I used was closed. But I was already told it was mailed. So I told him to mail it to me. He said it would go out today if the two signatures needed was there if not, it would be Monday date Tuesday. I called ***************************** (General Sales Manager) and left a message. He call me later and told me all he knew it was mailed last week, don't know what date but it was mailed and hopefully the postal service will get it to me one day this week. As of right now I have not received my check of $1000.

  

  Business Response

  Date: 08/02/2023

  Check has been issued to customer.