Business ProfileforMike Rezi Nissan Atlanta

I purchased a 2021 Nissan *********** ***************** on the afternoon of March 14th 2024. This vehicle is Nissan CPO with 27K miles. *** Morning of March 18th 2024, the High Voltage Battery experienced a major malfunction showing defects. *** vehicle does not hold a charge and the battery went from 75% to 0% within 5 minutes of driving down 285 leaving us in a very situation. *** vehicle ever since then has not displayed correct state of charge and rapidly makes large swings in displayed charge percentage just in normal driving conditions. I notified the dealer at 9AM that morning via ************ were not concerned with my experience with the car and was just referred to the service number. I called the service center 5 times throughout the day at differing time to be hung up on every single time without getting to speak with someone. When I made contact with the dealer the next day on March 15th they scheduled me for service and said they would not provide a loaner car & that I can rent one for 85$ a day. I repeatedly asked about giving this car back to get a safe one and those inquiries have been ignored every-time. I made it to the service center March 21st at that Nissan, an hour drive from me with a broken car, I had to wait 4 and a half hours for them to tell me they need more time to look at it, thankfully they provided a free rental car, but when asking the service rep if the repairs are gonna be too lengthy and too much work on the car , I would like to switch to a different car, he said he did not know the answer to that and I would have to speak with a manager , and then proceeded to tell me I should be looking at a 80k$ vehicle on the lot to get while Im desperate to get answers on the one I just purchased. A week has gone by with zero communication and they still have my car. I filed a complaint on their website which printed a call from a manager, he said hed get me info and call me right back and they never called me back. I do not want this car