Business ProfileforSCANA Energy Marketing

Approximately on 2/1/2024, this natural gas account was canceled, and I requested service shutoff. I sold this house on December 5, 2023, and called around that time to cancel service in my name - as the new homeowner would be transferring natural gas service into his name. However, I received another bill early in 2024. When I called to question it, the customer service rep said that there was no record of me calling in to cancel service back in Dec 2023. I know I did, but I didn't want to argue with her. So I paid that bill & said to cancel the service in my name effective immediately and do not send me any more bills. All future SCANA bills should go to the new homeowner who has owned the home for at least a couple of months up to this point.But then I received yet another bill, and this time, I wrote on the payment slip that they needed to send it to the new homeowner. And I mailed it to SCANA. All they did was just resend me the bill, this time including a late fee. I went ahead and paid the bill as I do not want the account to go to collections. But SCANA owes me a refund - the new homeowners have been enjoying free natural gas at my expense. SCANA should at least refund me half.Thank you for your consideration.