We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Broker

Amerisave Mortgage Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amerisave Mortgage Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amerisave Mortgage Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 516 total complaints in the last 3 years.
    • 146 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello for the last week your company has called and called. Its been non stop multiple times a day. I have asked many times to be put on the do not call list. Even blocked every number that they called from. Yet even after I told them to stop they still did it. I have lost sleep and had issues with my employer bc Ive had to stop work function to answer calls. I need to be compensated for my lost sleep and continued calls when I asked not too. This is blatant harassment and if this isnt resolved ASAP I will forward my call log out going when I told them to stop and incoming calls to show the harassment to my lawyer and pursue legal action.

      Business Response

      Date: 07/24/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond. 
      AmeriSave added the phone number(s) in our records ending with XXX-XX1-6912, associated with the consumer to our Internal Do Not Call List on 7/11/2025, following receipt of this request.  AmeriSaves phone records indicate that no additional calls have been placed to the applicable number(s) since that time. 
      In addition, the consumer may register their number with the National Do Not Call Registry at ***************** or **************. 
      AmeriSave regrets any inconvenience to the consumer and their family members resulting from this matter. 

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping around for better rates for a REFI on my home. AmeriSave charged me $500 for a 'lock ******** was told that it was refundable. Since I went with another lender, I'm requesting a refund. I already paid AmeriSave $575 for an appraisal transfer to my new lender.

      Business Response

      Date: 07/21/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
      The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
      In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
      AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
      A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
      AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

      Customer Answer

      Date: 07/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inquired on line about equity loan for my home. Amerisave mortgage contact me to discuss about a loan. But I decline any farther go for a loan. I ask the gentleman disregard the loan. I did not give out my social security number. But the company obtained credit report without my knowledge and consent the first Time. Some female called me few days ago and asked a question about my house and I answer just yes and she hung up. Try to call back. No answer. An email came through that she ran my credit report again without my consent. It's a scam mortgage company that I didn't release my personal information to. I'm very upset about it. Need to contact my attorney about this incident. It's alarming that they would do such a scam like that.

      Business Response

      Date: 07/15/2025

      AmeriSave Mortgage Corporation (AmeriSave) appreciates this matter being brought to its attention and the opportunity to respond. In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records.

      AmeriSaves research has confirmed only a soft credit inquiry was made on 2/14/2025. AmeriSave mails the consumer the Notice to Home Loan Applicant disclosure regardless of when a soft or hard credit inquiry is completed.  If the notice is for a soft credit inquiry it reads at the top in red letters The information in this letter was obtained through a Soft Credit Pull, which does not impact your credit scores.  Potential lenders are unable to see soft inquiries. The soft inquiries are only visible to you with a couple of exceptions such as insurance and debt settlement companies. Please reference the link below for more details regarding soft credit inquiries.  

      ************************************************************************************************************************

      *************************************************************************************
      ************************************************************************

      AmeriSave trusts this explanation addresses the consumers concerns.


    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get in contact with Amerisave mortgage for months, but finally received a call back after threatening to report. They called back today, 06/30/2025 but still will not give me a refund. I applied for a loan in September of 2024, and was promised a full refund of $500 should they not be able to verify my finances. The loan was denied in October of 2024 before I could submit said documents. Im looking for a full refund for services never rendered.

      Business Response

      Date: 07/15/2025

      The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
      In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
      AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
      A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
      A Sales Manager, ***** ***** spoke to the consumer and advised that the fee was non-refundable. Additionally, the consumer did not provided the requested information needed to continue the loan process.
      AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want them to STOP calling my teenage daughter's cell phone numerous times a day/week and from MANY different phone numbers

      Business Response

      Date: 07/11/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond. 

      AmeriSave added the phone number(s) in our records ending with 2203, associated with the consumer to our Internal Do Not Call List on 6/23/2025,following receipt of this request.  AmeriSaves phone records indicate that no additional calls have been placed to the applicable number(s) since that time. The consumer should inform AmeriSave if there are any other applicable phone numbers they would like added to our Internal Do Not Call List.

      In addition, the consumer may register their number with the National Do Not Call Registry at ***************** or **************.

      AmeriSave regrets any inconvenience to the consumer and their family members resulting from this matter. 

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for credit reports and a lock and shop rate before even being pre-approved. I didn't understand what it was but was told I had to pay to continue the process. Communication was horrible, sometimes I'd leave a message or email and get no response for 5 days. They claimed to be a great company to work with but the whole experience was a nightmare. For almost 3 weeks I waited for an answer about the home owners insurance. They finally gave it to me 6 days prior to closing. Now we can't close on time and we will be lucky if the buyer will give me time to start over with a new lender. Very frustrated and upset. No professionalism with this company, no transparency, and God forbid they have any understanding or empathy for others.

      Business Response

      Date: 07/10/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
      The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
      In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
      AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
      A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. The primary reason that the loan could not move forward with an approval was due to the lack of assets needed to complete the transaction. The consumer was only able to provide proof of approximately $1500 which did not meet the required minimum needed to complete the transaction.
      AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for an Equity Line of Credit with AmeriSave Mortage Corporation, after 4 days they told me that I didn't qualify. On the first day I send a bank transfer for the amount of $500.00 I've been trying to get my refund, I haven't got a response yet and it's been 3 weeks!

      Business Response

      Date: 07/08/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
      The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
      In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
      AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
      A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
      As a courtesy, the $500 Lock and Shop Fee was refunded on 6/23/2025 to the credit card initially charged.  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have continually asked Amerisave to not contact but continue to receive 3 phone calls a day.

      Business Response

      Date: 07/08/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond. 
      AmeriSave added the phone number(s) in our records ending with XXX-XX1-0929, associated with the consumer to our Internal Do Not Call List on 6/20/2025, following receipt of this request.  AmeriSaves phone records indicate that no additional calls have been placed to the applicable number(s) since that time. 
      In addition, the consumer may register their number with the National Do Not Call Registry at ***************** or **************. 
      AmeriSave regrets any inconvenience to the consumer and their family members resulting from this matter. 

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a loan in March and my processor ***** ******* kept prolonging the process over several weeks then denied the application I needed to have over 5500 in a account an 500 to start tht I was to receive back if application was denied. She denied the application in May an now no one answer any number affiliated with the company an I haven't received my money back .

      Business Response

      Date: 06/25/2025

      AmeriSave Mortgage Corporation (AmeriSave)appreciates this matter being brought to its attention and the opportunity to respond.  In researching the consumers concerns, AmeriSave reviewed the transaction history for the mortgage application and communication records. 
      The consumer was advised that the $500 Lock and Shop Fee was nonrefundable.  This language was presented to the consumer while completing the online mortgage application and prior to the consumer entering their credit card information.  This is consistent with AmeriSaves Lock and Shop Fee Agreement that was disclosed to the consumer along with the Loan Estimate (LE) prior to accepting payment.  The consumer physically entered their credit card number on the payment screen which clearly states the amount of the fee, what the fee is for and that it is nonrefundable.  This agreement is clear as to the terms of the Lock and Shop Fee and included the following language:
      In order to proceed with locking your interest rate, you agree to pay to AmeriSave Mortgage Corporation ("AmeriSave") a $500 NON-REFUNDABLE Lock and Shop Fee. Should you decide to cancel your loan application, or should your loan application be denied, AmeriSave will retain the fee collected to secure your interest rate lock.  Please refer to the Loan Estimate for disclosure of the Lock and Shop Fee. 
      AmeriSave or its employees cannot guarantee approval of your loan application or acceptance into a particular loan program.
      A copy of the consumers electronically signed Lock and Shop Fee Agreement reflecting the consumers agreement with the terms and conditions may be provided if necessary. 
      As a courtesy, the $500 Lock and Shop Fee was refunded on 6/16/2025 to the credit card initially charged.  AmeriSave regrets any inconvenience to the consumer and trusts this matter is resolved satisfactorily.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to get a hold of someone that could tell me how much equity I have in my home. I was told to do it myself online or been given the run around by different representative. Apparently the refinance loan office was supposed to help me but she claims that she can't access my information in oder to tell me how much I currently have. My home is currently on a modification and I feel that they are going to reduce what i have paid before and not give me credit for that. I was told that the modification could affect it but i don't see why it should when on my previous home i had never had this issue with the old lender.

      Business Response

      Date: 06/30/2025

      Dear ***** *******: 

      Thank you for the opportunity to respond to the concerns you recently submitted through the Better Business Bureau (BBB), which we received on June 13, ******* your correspondence, you stated that you have been trying to contact someone who can tell you how much equity you have in your home. You stated that the representative in the ********************** could not locate your loan.Additionally, you stated that you completed a modification and are concerned that this will affect your home's equity. We have reviewed your concerns, and our response is indicated below.

      The equity in your home is determined by subtracting the total amount owed on your home, including mortgages and other liens, from its current market value. Your current market value is typically determined by completing a home appraisal.For more information concerning this process, please contact our *************** by calling ************** or visiting **************************.

      We believe that this response fully addresses the concerns outlined in your BBB correspondence. You have a right to request any documentation we relied upon in developing our response to your concerns. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time (EST).

    Amerisave Mortgage Corporation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.