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Business Profile

Marketing Software

Popmenu

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Anthony B

    Date: 08/05/2025

    Just like I've seen other reviews say, I can't unsubscribe from their marketing emails. After hitting the unsubscribe button and being brought to their page to unsubscribe, the page just loads forever and never unsubscribes me.

    Popmenu

    Date: 08/22/2025

    Popmenu has reviewed this request and determined that this consumer had subscribed to receive emails from several clients of Popmenu (The ************************, ********, *************, and Providence Bagel) and the consumer was receiving emails sent by these Popmenu clients through the Popmenu platform. The consumer was not receiving marketing emails for Popmenu's services. Popmenu cannot replicate the error that the consumer says they encountered when they tried to unsubscribe. The automated unsubscribe process is working properly, and we were able to use that process to successfully unsubscribe the email address provided in the review from the email lists maintained on the Popmenu platform by the aforementioned Popmenu clients. The consumer will need to contact The ************************, ********, ************** and Providence Bagel directly to unsubscribe from any email lists they may maintain outside of the Popmenu platform.

  • Bradley W

    Date: 12/21/2024

    Software is cumbersome ad auto creates an account when checking out as guest. Just another predatory software cono0any forcing your hand rather than letting you join on your terms.

    Popmenu

    Date: 01/16/2025

    We pride ourselves on an easy-to-use online ordering process and are disappointed to hear that was not your experience. Please note that while certain information is required to process an order, an account is not auto-created through the online ordering process, nor are consumers required to create an account with ********************** or its client to submit an online order. We do not understand your comment regarding being a predatory software company given that consumers can choose whether to create an account when making an online order, and likewise they choose whether to receive marketing messages from the restaurant client from which they are ordering.

  • SAB M

    Date: 06/03/2024

    We still have a difficult time getting a refund and having our credit card off their system. It has been close to 2 months and after a confirmation from them, they still have my card information and has conducted no refunds as the company stated they would. Small-business owners should be aware about this when they choose to leave Popmenu. Go to your bank/card issuer and block them. It seems it is the only way as they have stated their policy to me -- "payment information cannot be taken off and we do not conduct refunds". The company software is user-friendly with few tweaks needed in its UI.

    Popmenu

    Date: 06/13/2024

    Popmenu apologizes if there was any confusion regarding the customers transfer of ownership request. The customer was issued a refund for 2 months payment on June 3, 2024 and their credit card has been removed from the system. The site remained active for those 2 months and Popmenu continued to provide services. The new owner has not made any arrangements to continue the services. Popmenu will deactivate the account and turn off the website.

  • Dave L

    Date: 01/26/2023

    Signed a contract for two (2) businesses, one a bar/restaurant and the other an ice cream manufacturer. After a few months, realized that subject company services were not suited for my ice cream manufacturing business contrary to my bar/restaurant business. After reviewing Popmenu contracts, it became evident that subject contract was one-sided and very restrictive. Since I prepaid the services for the two (2) businesses, I have requested a refund for the ice cream manufacturing business (over $13K) but to no avail, Popmenu has refused to refund my monies. Although we service six (6) ice cream scooping venues, we do not own these shops which are totally independent from my manufacturing facility. Popmenu was structured to service restaurant businesses and not manufacturing facilities, but Popmenu wants to keep my monies and justify their services for manufacturing which is more about greed than being reasonable. Popmenu should refund my $13K and also rewrite their contracts to be more reasonable instead of one-sided and inflexible. I'd like to warn all potential clients of Popmenu to thoroughly read their contracts and reconsider signing with Popmenu and going with other options or other organizations. Mahalo!

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