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Business Profile

Internet Services

Steady Platform Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several months ago I completed a Booster via the Steady app. I never received a payment, although it was showing the status of completed. After waiting several weeks, I emailed customer service. I received no response. I emailed a second time, explaining the situation, and again, was not given a response. The third time I emailed, I went to check the status of my account via the ******************** app, and was surprised to see that the app is currently under renovation. It has been three months, and I want the $20.00 I worked for.

    Business Response

    Date: 01/12/2024

    This user's rewards have been escalated and paid out on 01/12/2024.

  • Initial Complaint

    Date:12/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did some boosters. One for $20.00 and one for $10. Says completed, but never paid out. Email wont respond

    Business Response

    Date: 12/06/2023

    We see your emails and will have someone from Member Loyalty reach out and assist. We would love to help ensure you receive your reward well within the time frame listed right there in the Steady app, but the turnaround time might not be as immediate as you're expecting. Were here to help.

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two boosters beginning of last month and have not been paid out. *** contacted them and have not received one response from them i just want my payments at this point way better apps to make money without the hassle !

    Business Response

    Date: 12/15/2023

    This user's rewards have been escalated and paid out on 12/13/23.

  • Initial Complaint

    Date:11/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August , 2023 I received email confirmation from the steady platform stating that I had completed the Free Cash booster and had earned a payment of $25 and I would receive within 90 days. It has been almost 100 days now and they do not respond to my emails.

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steady had a $50 booster for Novo. The requirements was to deposit $50 into my Novo account which I did. And Steady App acknowledged that only by marking the booster as completed. However, I did not get paid the $50 for completing the booster. My complaint today is for Steady to pay me the $50 that they owe me, I never received an email stating that I had completed the booster nor have I received any responses to any of the emails that I have sent them. Upon extensive research on this company I have learned that this is normal behavior for them however, it is unacceptable! I want the $50 that I owed. My Steady email is ******************* Thank you

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They claim to pay you,yes you join and 8 months later they reply.they claim none of your boosters were shown as joined. They don't do as they claim..as none of my boosters have been paid..

    Business Response

    Date: 11/07/2023

    This member did not appear on our latest reports that come from our partners. We have requested further documentation to review. In order to identify a member and prevent unauthorized use or misuse of the Services, Steady may request certain information from the member.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a offer on the steady app and was told my money would post in 5 to 7 business days and it is now November and nothing has posted have contacted them multiple times and only received a response one time

    Business Response

    Date: 11/07/2023

    This user's rewards have been escalated and paid out. Please see the attached document as a reference. 

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two "boosters" during the month of June and now, over four months later I still have not been paid for either of the completed boosters. First, I completed the Upgrade Booster to receive a $20 reward with my confirmation email being received June 8th, but still no payment. I also completed the Webull Booster to receive a $45 reward, confirmation email received June 22 but still no payment. I've reached out multiple times since 90 days has passed without being paid. The first time reaching out being over a month ago on September 15th, and not even a single reply regarding the matter.

    Business Response

    Date: 10/20/2023

    We see your emails and will have someone from Member Loyalty reach out and assist. We are here to help.

    Customer Answer

    Date: 10/20/2023

     
    Complaint: 20747872

    I am rejecting this response because: the company has finally responded to my emails by acknowledging the fact that I am owed money, but instead of paying me now,  they're saying please allow **** more business days. It's advertised to please allow up to 90 days for payment which is already ridiculous but I've already waited over 120 days for a payment that shouldn't take anywhere near 90 days.

    Sincerely,

    *********************

    Business Response

    Date: 11/07/2023

    This user's rewards have been escalated and paid out. Please see the attached documents as a reference. 

    Customer Answer

    Date: 11/08/2023

     
    Complaint: 20747872

    I am rejecting this response because:I should not have had to go to these lengths for this company to correct multiple broken promises that are made in plain text on their website, in automated responses, and human generated responses. Not to mention the fact that the company stopped responding to me and didn't respond again until the BBB got involved. Then all of a sudden, payments I had been waiting on for over four months were made to me in under a week. This company gives the impression that they are here to help people and provide a "Steady " side income at the least...definitely not. The amount of effort I put into getting the money owed to me may have been more than the amount of effort it took to make the money in the first place. If I was an employee the law would also require a payment for liquidated damages. Thanks for wasting my time...two times.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed 3 income boosters and have not been paid out. It's been quite awhile. Also no response to my email sent to them.

    Business Response

    Date: 10/20/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. We see your emails and will have someone from Member Loyalty reach out and assist. We are here to help.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two boosters. One on 6/29/23 payout $20 & the other on 7/27/23 payout $45. Emailed to confirm completion status on their end. Received an email back confirming the info stated above on 8/22/23 and stating allow up to 90 days for payout. Its been well over 90 days for the first reward booster and the second one will be at 90 days on 10/25/23. Ive emailed two more times on 9/27/23 and 10/4/23 and no response back. You dont find out about the 90 day waiting period until boosters are completed. I followed the guidelines/steps set forth by Steady in the timeframe needed. Also maintaining the accounts, keeping them current, and also keeping the Steady app downloaded to my device. ********************, on the other hand, gets to ignore the rules they put in place and ignore customer emails. All I care about it being compensated in my bank Account they have on file. Not a virtual debit card.

    Business Response

    Date: 10/20/2023

    Our Income Boosters are experiencing a severe delay in incentive payments. We see your emails and will have someone from Member Loyalty reach out and assist. We are more than happy to contact our partners, check on the status of your rewards, and follow up via email. We are here to help.

Steady Platform Inc. is NOT a BBB Accredited Business.

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