Business ProfileforEarthlink, LLC

On November 20, 2023 I signed up to have Earthlink internet installed at my home. They charged my card a one-time installation fee. When the technician came out to install the service, I asked him the difference between Frontier internet and the fiber optic Earthlink was going to install. He asked if I had Frontier internet already, to which I replied yes. He informed me that he was there to install Frontier and that Earthlink works with Frontier and they are the same thing. I apologized for wasting his time and told him to please cancel the installation and account. He didn't even make it 5 feet from his van and was in my driveway for 1 minute before leaving. 3 months later, I am reviewing my credit card statement and see that Earthlink has been charging me $73.68 per month for services that I do not have with them. When I called customer service to inquire about the charges and a refund, they told me the technician installed their equipment in my house and I owe this money. I told them several times that he was in my driveway for 1 minute before leaving and that he didn't even come close to my home or in it. They have been sending me texts messages everyday and calling my phone day and night trying to obtain payment for services that I do not have. They tried charging my card again today for $285.92. I never signed any documents or agreements with Earthlink because nothing was done other than scheduling an installation appointment; nor do I have any of their equipment inside or outside of my home. They have also threatened to turn my account over to collections for non payment.