Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased online a 6 x 8 ft Black Framed Polycarbonate Greenhouse Kit with Sliding Door from YitaHome. Order No: YT1000324670 Order Date: Aug *******.We were not able to put together the frame. The piece that the rolling door would go, would not sit flat to attach nor did the corners match up. I reached out several times with pictures, but they did not provide any direction. It seemed like they were not familiar with product. At that point, I zoomed in on the online picture of the frame to help us, and realized the base was not the same one we were assemling. You could see a joint in the bottom frame in middle that was not our frame. It seems like I did not get the greenhouse I ordered. I would like my full purchase price refunded and the company provide a prepaid shipping label to send product back. Thanks.

  Business Response

  Date: 09/15/2025

  Dear *******,
  
  
  Thank you for your message.
  
  
  We have issued the full refund to your original payment method. Please allow 1-3 business days for the refund to be processed and reflected in your account.
  
  
  If you have any concerns or need further assistance, please do not hesitate to contact us. 
  
  
  Thank you for your understanding.
  
  
  Best regards,
  ******

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time using this company made a purchase for a sink 7/26 for a bathroom that was being remodeled. Sink I order was 37 inches high and basin was marble gray there fore tile for the floor was put down to match the sink and piping was done to match the height. 2 weeks later open sink and the sink vanity needed to be assembled which the site said not much assembly. However once the packaged was open the base and sink was wrong and not what the picture depicted. Reach out to customer service they first offer ******* for a refund then a partial refund. However there mistake is costing me over a $1000. I have to repay for plumbing to match the height. Purchase a different made. Faucet brought doesnt fit. Asked for the correct marble sink to be sent and company denied.

  Business Response

  Date: 09/04/2025

  Hi,

  we have issued full refund to customer .

  And he accepted the solutions.

  I have enclosed the email as attachment.

  Regards.

  Yitahome

  Customer Answer

  Date: 09/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two mini split systems on 5/12/25. Installed them a month later. Within a week, the compressor of one unit had stopped functioning. I've reached out to tech support multiple times for trouble shooting or warranty support but they are not responding.

  Business Response

  Date: 08/08/2025

  Dear ****** *****,

  Thanks for contact again about the issue of error code P5, could you pls send some pics or video for reference ?

  May i confirm if the issue is with the18000 BTU set?

  Error code P5 is usually caused by the outdoor discharge sensor detecting an excessively high discharge temperature, which triggers a protective shutdown.

  This typically occurs due to restricted air intake, refrigerant deficiency, or a faulty temperature sensor.

  It is related to the outdoor unit.

  1. Check whether the system pressure is low. If it is, the high discharge temperature protection is generally caused by refrigerant deficiency. In this case, the indoor unit may display error code P3 (refrigerant deficiency protection).

  2. Check whether the indoor and outdoor air intakes are unobstructed. Inspect whether the evaporator, condenser, or air filters are dirty or clogged.3. Observe whether the airflow from the outlet is reduced. Check if the indoor units fan blades are dirty or clogged. If so, cleaning is required.

  4. Use a multimeter (can buy locally) to measure the discharge sensor's resistance at ambient temperature and check for any drift in its reading.

  If it still does not work, please feel free to contact us ,we are willing to offer replacement for you.

  Regards,

  ******

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23678386
  
  I am rejecting this response because: I have been in touch with tech support and I am not able to reach any time of repair with their help. This is the 18k unit and I would gladly accept a replacement of the outside unit only as the rest of the system is working appropriately. If I receive a replacement for the outside unit, I would consider the matter resolved appropriately. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/12/2025

  Dear ******,
  Thanks for your reply.
  In order to solve the problem for you .
  We 'd like to resend the outside unit to the same address for the version:
  18,000 BTU 19 SEER2 Ductless Mini Split Air Conditioner,
  And you do not have to return the item.
  Is it acceptable with you?
  Look forward to your reply.
  Regards.
  ******
  
  

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up if I do not receive the replacement part. Once the replacement is received I will consider the matter resolved in a very just matter and will leave excellent reviews in every forum I'm able.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue concern is that I purchased two shelves from Yaty home They came damaged scratched missing hardware pieces. Ive been back-and-forth for the last two days asking for parts or to replace the two shelving which they have yet toaccommodate **** yet to offer a refund as well or help resolve this issue. Im not able to use the shelves as theyre missing the poles in the nuts bolts screws to put them together.

  Business Response

  Date: 07/23/2025

  Dear ***** ******,
  Sorry for the inconvenience it has caused.
  In order to solve the problem for you.
  We are willing to offer a full refund for the order ,which is ****** * 2 =****** USD.
  Could you please provide your ****** account so that we can send the payment to you.
  Look forward to your reply.
  Regards.
  ******

  Customer Answer

  Date: 07/23/2025

  email for ****** refund please submit confirmation of refund 
  ************************************
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YITAHOME ORDER#YT10003217441. Merchant sent a highly damaged, dented and bent up air conditioning compressor in a pristine box, clearly damaged before packaging. I informed the merchant as soon as I opened the packaging and informed the merchant it may not be able to be mounted and if it is able to be mounted it may have issues since it is clearly damaged. I showed the Merchant the photos of the damage which was clear. The merchant representative over chat instructed me to try to proceed with the installation despite the damage and if the product is defective they would replace it but they refused to replace it at the time I showed them the damage. I took down my home a/c system, and had this system installed and the system is defective- giving error code F6. The merchant offered me a partial refund of $120 on a $994.49 charge. I am stuck with a completely defective air conditioning system and I also will have to dispose of it and the refrigerant in it. By the time I cover the installation of another system, the cost of disposing this one and the defective one I paid for I am out over $2000. $120 is not an acceptable solution, I want a full refund of this entire order and the merchant is welcome to please come pick up the items for return or send ****

  Business Response

  Date: 07/07/2025

  Dear ****,
  Thanks for your message.
  We have arranged a new indoor unit and a new outdoor unit with SKU-IMHCAC-0009 and IMHCAC-0010 for you to the original address.
  Tracking numbers are ************ and  882534147211-FedEx.
  We will urge the carrier to ship asap, they usually take 3-6 days to be delivered. 
  Wish you could receive tnem soon.
  Sorry for any inconvenience.
  Best regards,
  Jasmine
  
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YT10003204240 Placed, received order damaged and beat up. Reached out, still haven't heard anything back.

  Business Response

  Date: 05/25/2025

  Dear *******,
  Sorry for any inconvenience.
  We will issue a full refund for your order, you may find it from your order or original payment account in 1-3 business days.
  Feel free to contact us if there is any problem with it.
  Best Regards,
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order from Yitahome on Friday, April 4, 2025. Order number YT10003190699. Upon opening the item and putting it together, it was discovered that the two parts to close the cabinet doors on the item were missing. I contacted Yitahome customer service via email to advise of the missing parts and to request that the items be sent to me and have been met with everything except the shipment of the two missing items. I feel that at this point I am getting the run around regarding this item. Now they have requested that I take the item a part and send photos of screws and everything, which is something I SIMPLY WILL NOT do as this item has already been put together. All of this is such an inconvenience for something so small. I would like a full refund for the grief that they are attempting to put me through over two very small pieces to complete this unit.

  Business Response

  Date: 04/23/2025

  in regards to complaint #********. 

  We have issued full refund today.

  The refund will go back to customer's original payment in 1-3 workdays.

  Regards

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for the refund 

   

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the YITAHOME Coat Rack, 5 in 1 Hall Tree with Shoe Bench, 17 Movable Hooks and 2 Drawers, Freestanding Shoe Bench, and Wall Rack for Entryway as a gift, brand new in the box. We began putting it together and immediately ran into a road block because part H is missing. This is the piece that literally holds the top and bottom of the tree hall together. There are supposed to be 6 of part H and there is 0. We also found we are missing the hooks marked letter "K". My husband attempted to call and Ive been trying to email for replacements of at least part H because the furniture can not be assembled without it and they are refusing because we cant provide the order number since this was gifted. They are claiming they can only replace the missing pieces of their faulty product with a warranty but the paperwork within the product simply states if there is an issue to call and they will help. No mention of needing your order number or a warranty. Ive exhausted my efforts on receiving this part on my own and asking for your assistance in the matter. The attached photo is the customer service insert the company provides and the missing items circled from the instructions.

  Business Response

  Date: 03/27/2025

  Dear **** Rose **********,
  Thank you for reaching out and sharing your concerns regarding the missing H piece (6 pcs) for your Coat Rack. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to resolve this issue.
  
  We are happy to inform you that we are willing to process the replacement. Could you kindly provide us with the following information?
  Can we know the *** number in the manual you received (e.g., FTBFSD-0151 or FTBFSD-0152)?
  
  We truly appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please do not hesitate to contact us.
  Thank you for giving us the opportunity to make this right.
  Best regards,
  YITAHOME

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently pur*****d a Yita home 260 Gallon Extra Large Outdoor Deck Box with Flexible Divider plastic outdoor cabinet. Unfortunately, the cabinet did not include the interior D-lock ring necessary for securing the top with a combination or key lock. i ordered the product in january 2025 and this is the 3rd outdoor storage box i have pur*****d from **** home. i had no issues with the previous orders. but I needed to obtain a replacement lock ring for the cabinet, or perhaps order the missing part separately? The rest of the cabinet is in perfect working order, but the missing lock ring prevents me from properly securing its contents.This last one arrived with a missing part Instead of a simple "no problem, we'll send you the part," I was sent on a wild goose ***** through a bureaucratic maze that would make ***** proud. First, they couldn't find my order, even though I provided multiple order numbers and receipts. Then, they insisted I contact ******* (where I pur*****d the box) to "raise a ticket," despite the fact that their warranty makes no mention of this ridiculous requirement. I even offered to pay for the missing part, but they still refused.The kicker? They claim they can't help me because I didn't contact them "through the platform."their customer service representative has been extremly rude to correct a simple missing part in a ordered product. i only need 1 replament locking L bracket that was not present in the item ordered and pur*****d order nubmeres have been Wayfair Order #?4260485089 Delivery Information:********* M ***** n72w28692 ******************************************** Order #?4272577589 Delivery Information:********* M ***** n72w28692 crosswater ********************************* Order # ********** Delivery Information:********* M ***** n72w28692 *********************************************************************************** Bed bath and beyond purchse July 20, 2024 Order #********* amazon Order # ***-0069022-6388204

  Business Response

  Date: 03/06/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns regarding the missing metal lock piece (#3) for your Deck Box. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to resolve this issue.
  
  We are happy to inform you that the factory can send you a replacement part (#3) free of charge. However, the delivery may take approximately ***** working days. If you are willing to wait, kindly follow these steps to help us process the replacement:
  Please visit the platform where you placed your order and initiate a Replacement Request on your order page.
  Once the request is submitted, we will receive a replacement code, which is necessary for us to proceed with sending the part.
  
  Additionally, to ensure we send the correct replacement part, could you kindly provide us with the following information:
  The platform SKU of the item (if available) or
  The SKU number printed on the box you received (e.g., FTPLDB-0147).
  
  We also noticed that in your email, you mentioned purchasing a 260-gallon deck box. However, based on the order details you provided, it appears that the item you purchased is actually a 230-gallon deck box. Could you kindly confirm the correct size of the product?
  
  We truly appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please do not hesitate to contact us.
  Thank you for giving us the opportunity to make this right.
  Best regards,

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  as mentioned several times previously.  i have the 260 gallon outdoor box.  i do not have the box and sku.  but it is the 260 gallon and below is the figure of the missing piece.  #3 in the image i have attached above
  
  i have purchased this exact same box 4 times now. ******* sent me an incorrect box last july.  but they replaced it with the correct size.  but the 230 gallon for some reason shows on the online.
  
  my shipping address is 
  
  
  ******* *****
  N72w28692 Crosswater water Court
  ******** WI 53029
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mini split wont heat trying to get it warranty it with in time but they keep telling me to check back and wont give my a answer and fixing it I need it fix or replaced