Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Information Technology Services

Zudi Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Zudi Tech due to their inadequate response and poor customer service regarding a recent purchase I made from their company.On March 26th 2024, I purchased three **** R740XD servers from Zudi Tech. Despite the significant investment I made in their products, I have been met with complete silence from their customer service team. Despite repeated attempts to contact them through phone calls, emails, and online support tickets, I have not received any response whatsoever.This lack of communication and support is utterly unacceptable. As a consumer, I expect to receive prompt and efficient customer service, particularly when dealing with purchases of this magnitude. Zudi Tech's failure to respond to my inquiries for over three weeks is not only unprofessional but also reflects a blatant disregard for customer satisfaction.I demand immediate action to rectify this situation. I request that Zudi Tech provide me with a detailed update on the status of my order within the next 24 hours, along with a clear timeline for resolution. Furthermore, I urge the Better Business Bureau to intervene in this matter to ensure that Zudi Tech fulfills its obligations to its customers.If Zudi Tech fails to address this issue promptly and adequately, I will have no choice but to pursue further action, including escalating this complaint to relevant consumer protection agencies and exploring legal options to uphold my rights as a consumer.I trust that the Better Business Bureau will investigate this complaint thoroughly and take appropriate action to hold Zudi Tech accountable for their lack of responsiveness and poor customer service.

Zudi Tech is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.