We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Housing Consultants

Tricon Residential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Consultants.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My current and previous residence are both owned by the same company. Ive had issues from the very beginning! Upon moving into the first location, the house was filthy. The company stated that once they do their initial cleaning the house sits on the market, people tour them and thats all of the cleaning that they offer. I walked into holes in the walls, broken blinds, a hole needing power washing, dirty carpets, both bathrooms needing repairs and toilets reseated, a damaged tub that had chips missing out of it that would cut your foot, a freezer that I later found out wouldnt close properly due to a faulty seal. A dishwasher that was inoperable, counter tops that were swollen with water as they were partiicle board, mold in the kitchen window. A few other issues that were not addressed during my time there. After this company made promises to make good on the requested concessions, to repay me for the water used to power washing the home and the driveway, they still charged me for a hole in the wall that I DID NOT make, i submitted photos from when I moved in and still my money has not been refunded nor the loss of 2 sets of groceries in my freezer have not been replaced. This new location is unsafe, I sent an email to the CEO and he referred me to a **** *. and **** Secretary (Im assuming) and quite frankly Ive spoken with **** several times who claims that he can fix everything but as of yet Im still waiting for him to wave his magic wand. The work that was being done on this current home.. (i went without heat for many weeks, they offered me a 1 night stay at a hotel valued at $150, this was in the coldest months, after 6 techs they put in a replacement furnace., the sink in the kitchen is going to cave in at some point. The doors are not sealed properly so bugs and rodents enter my home. I went for months without a properly working refrigerator. The lock on my front door currently does not work. I have videos and photos, along with emails for your review

  • Initial Complaint

    Date:07/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint because the leasing company for my residence at *********************** has repeatedly ignored my requests to address a black mold infestation in my unit.I first reported the issue on 06/23/2025 and have followed up multiple times, but the leasing company has failed to take any meaningful action. Meanwhile, the black mold problem has worsened and is directly affecting my familys health. We have been experiencing respiratory issues, chronic coughing, headaches, and aggravated allergies/asthma] since the mold *********** a tenant, I have the right to live in a safe and habitable home, and the leasing company has a legal obligation to maintain the property in a livable condition. The presence of black mold violates those obligations and poses a serious health risk.I am requesting that the leasing company:1.Immediately hire a licensed professional to inspect and remediate the mold;2.Provide a written timeline for completion;3.Offer safe accommodations if remediation makes the unit temporarily unlivable.If they continue to ignore this issue, I am prepared to contact local health authorities, code enforcement, and pursue further legal action.I am submitting this complaint to the BBB in hopes that the company will finally take action to resolve this serious health and safety issue.Desired Outcome:Full inspection and professional mold remediation;Written confirmation of completed repairs;Reimbursement for any related medical or relocation expenses, if applicable.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into a Tricon rental community in Oct. 2024. The main reason was because of the fact their homes have solar and it was told to us over and over that we would only have $85 a month bills compared to the $700 plus we had before. After a few monthly billing cycles we began to notice that our solar was not working properly. We contacted the sales office at which they said they could help but then we would go weeks without hearing from them. We finally escalated our issue to complain through their website. At this point ******* ******, Operations Director, replied back and seemingly we thought it could get resolved. We had to have Sun Run come out to "restart" our panel to get everything up and running. We then went back to ******* to request a credit of some kind considering we are paying a monthly fee to have solar in the first place. She said to send her a few of our PG&E bills and she would take a look at it to come up with a credit. After numerous emails, phone calls, and text messages we have not heard back anything. On top of this we are having maintenance issues with our front door locking. We have put in a maintenance request through their app (they will not take anything over the phone) on 4.30.25 and we have yet to hear from anyone. This is at this point a safety issue. We also can't lock or unlock our front door with the app when we are not home. The app always says the door is locked even if it is not.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    e have been renting from Tricon for almost 10 years and have paid our rent on time and have been good tenants. We have called them several times for a mold issue at our home and emailed them and the completely ignore us. I also sent something certified mail, but it is lost. I emailed them everything that was in the certified envelope 3x and they have not contacted us once. My son is sick and I have sent them his mycotoxin test and a letter from his doctor. We need this rsolved.

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning, I have had trouble with maintenance problems in the home for more than a few years now and I was told that I would receive a credit towards my rent for October from ******** ******* which has been good with following up, for the issues and the water leakage. I check my tenant account and nothing has been applied.

  • Initial Complaint

    Date:09/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a posting for a coming soon rental property with an estimated move in date of 9/16/24. I applied on 8/4 for a move in date of 8/19 and paid for the deposit and application fee. The applications specialist requested additional information on 8/6. I responded with the requested information the same day. She didn't review the information until 8/10 and I was not approved until 8/12. It is now 9/4 and I still have not heard from the property manager or anyone else from Tricon even after calling multiple times. I am deeply concerned because our move in date should have been in 12 day and I have not heard from anyone.

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I rented a home from Tricon Residential and lived there for one year. Within the year I lived there, I experienced a myriad of problems with the home and was glad to move out; however, I moved out of the home on March 12 and despite my calls, Tricon has not refunded my security deposit. Per all legal information, Landlords are to return the former tenants security deposit within 30 days. When I called, the customer service representative she stated that my security deposit was approved to be repaid on March 15th - it is now, April 16th and no one has returned my calls or sent my security deposit.I am seeking my security deposit and ask that BBB to assist me in this matter.Thank you,***************************

Tricon Residential is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.