Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've never done business with this company but they harassed me on 8/16/2024. They called my phone repeatedly 3 times in a row as you can see from the screenshot. This company has no business calling someone three times in a row, that is harassment. I never want this company to contact me again, I never asked to be contacted by this company. My number is on the *** Do Not Call list. I have made a complaint there as well.
Business Response
Date: 08/23/2024
We are very sorry this call was not made in order to harass you. We had you confused in our system with a different *********************** who is our client. As you can see from the screenshot I have marked your number in the system as DNC, do not call. Thank you for your understanding.Initial Complaint
Date:04/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
keep sending unwanted mailers invading my privacy and going though tax record for no legit reason. Was told once to remove my info from their system. Got another one today. Gave another warning to remove.Business Response
Date: 04/25/2024
Dear ***********************
I hope this message finds you well. We have received your recent communications expressing concern about the mailers you have been receiving from us. First and foremost, I want to extend our sincerest apologies for any distress or inconvenience these mailings have caused. It is never our intention to invade the privacy of our clients or to retain information against their wishes.We understand the importance of privacy and are committed to addressing your concerns promptly. However, to ensure we accurately remove all your information from our databases, we require the property address associated with the property records we have (could be mailing and/or property address/es.This is critical in verifying and processing your request. We cannot process your request without the information requested.
Please provide this information at your earliest convenience by replying to this email or contacting us directly ******************* We assure you that upon receipt of the required email address, we will expedite the removal of your details from our system.
Thank you for your understanding and cooperation. We value your privacy and are here to ensure that your preferences are respected. Please do not hesitate to reach out should you have any further questions or need additional assistance.
Yours sincerely,
*************************
COO
************
*********************Customer Answer
Date: 04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company continues to send repeated phone calls and letters attempting to buy family property, that is not for sale, for an insultingly low price. They have been asked repeatedly to leave us alone and continue calling and sending letters. We have even stated we are on the Do Not Call list.Business Response
Date: 10/25/2023
We are very sorry for any inconvenience or confusion caused. We are never out to cause grief or upset anyone. We are a local investor and use various mail houses to market our services.
I personally have contacted all of our Marketing sources and have had your name removed. Thank you for your understanding. Have a great day!
*************************
Initial Complaint
Date:07/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been frequently getting these ads for over a year now and I keep refusing them and putting "Return To Sender" on them but this company will not stop. What does it take to get through to them that if you send an ad and either you don't get a response or get a negative response then move on? They are very stupid or just plain wasteful. Even if the ads are free, they are wasting natural resources, filling my mailbox with these useless ads which causes me great distress. They are actually cowards with no real business profile on their website. I'm appealing to you to get them to stop this lunacy. Thank You.Business Response
Date: 07/24/2023
We just needed the address. You have been removed. This will take a couple weeks for any / all mail pieces to be purged out of the system. But, please rest assured you have been taken off.Initial Complaint
Date:06/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible client service and the worst experience ever. I have been put in a nightmare trying to escape. I made the company aware within days of signing the contract on docusign (which I technically did not sign) that I no longer wanted to sell my house, due to personal living arrangements. I honestly do not understand why I can not cancel the contract when no funds have been exchanged. I was working with an agent and he assured me that I could cancel the contract. I never expected this. I requested that my house be pull down from all listing on MLS and I was told by ***, that my house was not going to be sold and he took everything off. My house is still listed and every week the price drops. I have several messages from ***** and ***. Now, ***** is over my account and his words were it's my responsibility to find housing for my children and myself. I have been threatened with legal action. I have kept in contact with the company. I was told on Thursday, June 15, 2023 by Brain that a letter was sent to me and an email was sent from his lawyer. I requested tracking of the letter and asked for the email to be resent and nothing has been sent to me. I have contacted the news channel. I'm still in the process of finding a good lawyer to fight this. I have begged this company to release me from the contract. This company takes advantage of the old, young and uneducated humans who does not know what they are signing and its not right.Business Response
Date: 06/28/2023
Sorry, I thought I had responded to this. Per *****'s request we have come to an agreement where both parties are satisfied. ***** and Property Problem Solvers are no longer in contract. If you have any questions please let me know. Thank you,
*************************
************
Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also made sure I did not verify the review because ******************** made sure everything was taken care and would like to withdraw my complaint about the company. I am requesting that my review be remove as well. I read in the review as long as I do not confirm the review will not post. I want to make sure that its not posted on the company business page, because everything has been resolve.
Sincerely,
***************************Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to sell my house and Property Problem Solvers came to my house on Dec 27 2022.He explain how the process works,then after I finish signing the contract,he told me whatever he say is not valid if it is not on the contract.I try to cancel the contract but they threatened me with legal actions.I did some research and this company has 3 different addresses and they say everyone working remotely.I would like someone to look at this contract.Business Response
Date: 01/26/2023
*****, Thank you for reaching out and voicing your concerns. The contracts are legally binding, and weve retained audio recording of the contract where we clearly explain and answer all your questions pertaining to the contract and process. Multiple individuals have attempted to communicate with you from our team, with no success. Please call me (*************************) at ************ to further discuss your transaction and next steps. Thank you
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