Reviews

This profile includes reviews for InterContinental Hotels Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  InterContinental Hotels Group

  3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

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  InterContinental Hotels Group

  1351 Dogwood Dr SW Conyers, GA 30012-5127

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  InterContinental Hotels Group

  1255 Roberts Blvd NW Ste 110 Kennesaw, GA 30144-3694

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  InterContinental Hotels Group

  6288 Old Dixie Hwy Jonesboro, GA 30236

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  InterContinental Hotels Group

  130 Clairmont Road Decatur, GA 30030

Review Details

• Review fromJames G

  Date: 07/24/2025

  1 star
  I booked the Holiday Inn Express using my IHG Points, when I showed up at the property to check in, I was told, not once, not twice but three times "our internet and credit card machines are down, come back later, maybe after 5:00pm" I finally checked in at 6:30pm and was asked to charge a $100 deposit, which I did. Before going to my room, I asked, can I book the room for two more nights? I was given a rate and I was told I needed a SECOND $100 security deposit. I paid it. I asked for receipts and I was told, we don't have receipts, you will get those when you check out. The next day while eating lunch, I get a call from the front desk, telling me I need to come back to the hotel and pay for nights 2 & 3 of my stay. I explained, I already paid those nights last night. The woman said, "Yeah, but I don't see it so we need to charge you again". I asked, are you saying I need to come back in from ******* so I can be charged a second time to my **? The answer was "Yes", we need your money, we can't find it in the system. I called the ** company and they said, "Don't pay again, the charge is going through". For two days while at the property, my bathroom wasn't cleaned and the towels were left in a bag hanging on the door k*** in a public area. Eventually the hotel said, "we will refund your money". However, they didn't, after checking out at the property, within 15 minutes, they billed my card another $198 for a third night that I had already paid for. Then I found out, the points I used to pay for the first nights stay, I was charged on my ** for that night as well. All and all, I paid for night 1 twice, once through points then **, and night 3 I paid for twice, once on day one when checking in and a second time 15 minutes after checking out of the hotel. Looking at the ** transaction, the ** was used and indicated as a "Phone Transaction". This all took place 15 minutes from checkout. I booked 3 nights and paid for 5 nights. Stay far away from this property.

• Review fromScottie C

  Date: 07/21/2025

  1 star
  I stayed at AVID hotel in *********, ******** and I was highly disappointed because My room had a handicap shower with very low water pressure! After going to the beach my family and I were not able to get clean sufficiently, after I contacted the front desk several times about the 4 foot shower handle with no water pressure they informed me that there was no other room they could trade me with because I paid upfront on a military vacation site. It was very miserable staying at this hotel on a hot sweaty day with my 11 year old and wife not being able to take a sufficient shower and the front desk refusing to give us a room with a normal showerAs a military veteran whom lived in the desert for many years without a decent shower this was like deja vu all over again, accept my family had to suffer also. I truly would like a refund for this horrible inconvenience..

• Review fromAthena Y

  Date: 07/17/2025

  1 star
  I stayed at the Holiday Inn Express located at ************************************************* due to me losing my home from the storm that happened on May *******. While staying there I had multiple things stolen from my room and when I addressed it with the manager (***) he was very unprofessional and acted as though he did not care. He also called my insurance company saying things that were untrue about me, saying he was monitoring me and I was no longer able to stay there, when I was hardly there, and would only come in to sleep. Which my insurance agent admitted to me that they knew he was being untruthful. And his manager failed to address this situation and resolve it. I do not recommend anyone to stay at this location.

• Review fromAthena y

  Date: 07/16/2025

  1 star
  I was staying at the Holiday Inn Express.they did not do a great job because they was stealing out my room and I had start complaint about it .To the General ****** ***. *** told my insurance that he was mentioned do to some previously apologies . I told *** the true that I do apologies for them stealing my water so I am wrong for tell the told. Me and *** had word he was wrong for what he did to me .

• Review fromTorry M

  Date: 06/26/2025

  1 star
  MILITARY VET PROFILED AND JUDGED BASED ON APPEARANCE. WHAT DOES A BUSINESS STATUS OR APPEARANCE HAVE TO DO WITH VETERAN STATUS? Let me start saying I have been a member of *** for more than 3 years and have stayed at several locations for lengthy stays. Therefore, I did not hesitate to book a room for my son whom is currently homeless and awaiting assistance from veterans services. Upon me calling in to local book the reservations I was routed to the reservations center. OK, fine....in speaking with the representative I informed her of the situation and she proceeded to quote me a military rate which was lower than seen on the website, She stated to me he would only need to prove he was a veteran through his ID...perfect. Then, I was meet with an authorization form was required since I was not on site. Tired after being on the phone with her for over an hour to get this handled I was informed that all was well and he could head to the hotel. ONLY to be meet with profiling and attitude by the hostess ****** and tell me that the rate would not be honored, but not giving a valid reason. So, I requested to speak with a manager. I was told ******* would be in the next day and I could speak with her. Needless to say it is 24 hours later and I still have not received a returned phone call. I have spoken with *** whom said she could not answer my question as she was in training. I spoke with ***** who took down my contact information and I called again only for *** to now tell me that since my son was not there on business the rate would not be honored. Again I ask WHAT DOES a business status have to due with his veteran status? I am a paying customer, my son is having a mental health crisis and because he didn't look the part he was profiled. REALLY! He was not there sleeping for free, nor did he bother anyone. So for him to be made to feel as an outsider when he has served this country is an outrage.

• Review fromgena j

  Date: 06/16/2025

  1 star
  I had the worst experience with this piticaular hotel. My husband and I had reservations for 2 days. Due to unforseen circumstances we choose to stay another night due to my husband's surgery he had to have. I called front desk and asked to resever that room again and she explained that room was not available but another one was. I said that was fine and she brought up the new cards and took the current room card back since we was be moved to the new room. I thought all was taken care of since she said she had it everything reserved. Later that evening I received a call from front desk asking me if I was checking out because room service was in my new room cleaning. I said no its reserved for that night she said it wasn't. So I asked her to please reserve it since I was at the hospital waiting on my husband surgery. I then went back to the hotel leaving my husband only to find out the room still wasnt reserved. Once that was taken care of and I checked out the next day. I looked at the hotel bill and my bank statement is was charged 5 times for parking and charged for 4 nights. I had to get ahold of the manager and he told me I wasnt. Finally I reached out to support they placed a claim. My parking was charged back to my account. However the ********************** is still pending. Not only that our room had something on the sheets and something white on the curtains. It wasnt clean like it should have been. Needless to say I will no longer be staying at that hotel nor recommend it to anyone.

• Review fromZhongwang D

  Date: 06/15/2025

  1 star
  I got bed bug bait yesterday, 06/14/2025. That was a nightmare

• Review fromDaniel V

  Date: 05/22/2025

  1 star
  Very unpleasant stay at this Holiday Inn Express (HIE). Check-in ~5:30PM was seemingly normal on 14 May, at almost 11pm we were awoken by front desk demanding we let them scan our credit card again. I told the clerk we'd handle the problem in the AM. Before going back to sleep, I checked my credit card, and it appeared to the credit card was properly processed upon check-in. AM 15 May we had breakfast at the hotel. Gravy for the biscuits looked & smelled a little "off" so we ate the cheese omelets, ******************* Later that AM I went down and met the ** to provide my credit card if still necessary but first wanted an explanation why the clerk chose to wait until late at night to wake us regarding something that could have been handled during daylight. The ** got nasty, lost his temper and told us to leave the hotel which we immediately did. His unprofessional and threatening demeanor was frightening. After leaving the hotel and finding separate accommodation, about 2 pm both of us began having stomach cramps and diarrhea which lasted through late morning on May 16th. It is clear to us we consumed one (or more) food items which were spoiled. We also made a formal complaint to ***. When the hotel ** saw our complaint in the *** system he sent me an email simply stating "LOL DRAMA". The **'s unprofessional behaviors during our short stay and subsequently is reprehensible and reflects poorly on ********* brands. I did some research regarding this employee (the **). This person has been employed in HIE Hotels as follows: HIE *************** April 2016 to April 2017; HIE ************** April 2017 to July 2018; HIE ******************* July 2018 to June 2021; HIE Downtown *********** June 2021 to Oct 2024. I searched reviews of ALL these hotels during the time of his employment and found at least one (if not many) poor or terrible reviews at all locations which focused on abusive treatment of customers by this employee, identifying him either by name or position.

• Review frommike J

  Date: 05/07/2025

  1 star
  Advertised online rooms with doubles at $119 per night plus "taxes and service." Booked for three nights and was charged $668. Not happy. Buyer beware. Shysters.

• Review fromPaula M.

  Date: 04/28/2025

  1 star
  The worst experience my *********** have ever had; & my daughter. We had hotel reservations for a basketball tournament. Front desk clerk, *** ****** checked me/husband in on 4/4/25. 8:00 pm, my daughter called, asked us to go in as a parent (per *** ******* add our name to her room; pay $25 dog fee; and it would be held since arriving eta 3:00 am. I went in, *** ***** was on the phone with my daughter upset she could not find a reservation for her; put her on hold (NEVER went back to her). She called me. For ***** mins. I only calmly asked what was wrong. She said she gave her room to a man who had his credit card on file. She, being new at the desk by herself, frustratedly tried to figure out what to do; locked the desk & went to see who was in the room; called the man (who later came to the ********** told him he was fine). She then called the front desk mgr, ****** ******* who did "not know" what occurred with me the 1st 25 mins.; tried to walk her thru what to do over the phone to no avail. *** ***** went in the back room twice (phones ringing, put all on hold; people at front desk with snacks she told to go without paying). After about 30 mins (dinner reservation lost), I asked if I could speak to the mgr.; explained something should be done since she gave her room away & we lost our reservation. She replied, loudly, "Did you hear what she said?" She went in back again, and now upset I asked why can't we just get her in another room, and I pay. She yelled, "I'm doing you guys a favor". She lied; my daughter explained what she told her to have us do. She then went in back again, "canceled" her reservation; told me/husband we had to leave; and called the police to be sure we left. I complained to *** escalated to Asst **** ******** ****** 3xs; said she never got the complaint, & no authority to get in the system to see it or reply. She offered ***** IHG pts to me/2,500 to my daughter. A slap in the face. They would not give us Gen. **** name/email. Terrible!!!!!