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Business Profile

Health Care

Natural Health Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Natural Health Resources's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Natural Health Resources has 2 locations, listed below.

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    • Natural Health Resources

      PO Box 92142 Atlanta, GA 30314-0142

    • Natural Health Resources

      270 Carpenter Dr Atlanta, GA 30328-4931

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two pairs of large size "Silver Sole Low Cut Socks" for men from the "Natural Health Resources" online store on 4/18/2023, and paid a total of $26.95 for them, including a fee of $1.95 for the transaction with my **** Netspend debit card. The price listed for a single pair of these socks was $12.50. When I did not receive them in a timely manner, I contacted this company by email on 5/2/2023 to ask when I might receive them. When I did not receive a reply, I contacted the company several weeks later through the "Chat" feature of their website and was assured that I would receive my order. When I did not receive the order by January, 2024, I sent another email to this company on 1/2/2024 requesting a refund. As of today, 5/21/2024, I have not received a refund or the merchandise, and there has been no further communication from Natural Health Resources or the chief representative of the company, *********************************, ND. My order number for both pairs of socks is *****. As a footnote, I do not know why "Stamps.com" was involved in the email notification which I apparently received from Natural Health Resources, and I did not use their services.I would like to receive a refund from Natural Health Resources of $26.95.

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online via Natural Health Resources for a hormone test kit to be sent to me. I used my Health Savings Account to pay for the hormone test kit and I have the confirmation that my HSA was charged ****** on July 18, 2022. I received an email after I placed the order from *********************************, ND <*****************************************> confirming my order placed online on the evening of July 17, 2022. The email stated (and I quote): "Dear *****,Thank you for your purchase! Your test kit will be shipped out **** 2-3 day priority mail. Natural Health Resources Team". I have not received the hormone test kit that was charged and paid for. I have politely reached out to both <*****************************************> and the website email address of ********************************** several times and have gotten no response back. There are no emails from either address responding to my concerns (I checked my inbox, spam, and junk email folders as well to make sure I wasn't missing any emails. I have also called their customer phone number several times and left detailed voicemails *************** - where it says your call will be returned within 24 hours) and I have gotten no response from that either. In addition, I used the "Live Chat" option on the website and have at least 3 confirmed "open tickets" via the live chat (that notes no one is available for live chat but a ticket has been opened) - and I have gotten no response from the chat messages I have submitted on the website. My HSA has shared they need a confirmed receipt from Natural Health Resources and outside of the email noting that my purchase will be sent in 2-3 days priority mail, I have not received the product I have paid for. My HSA has also noted that if I don't get a response/purchased product from Natural Health Resources that I will have to reimburse them from my own money. Please help. I have truly tried to communicate with this company and have gotten on response. Thank you.

    Natural Health Resources is NOT a BBB Accredited Business.

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