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Business Profile

Health and Wellness

Wellstar Atlanta Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like Wellstar Atlanta Medical Center's collectors, Elevate Recovery, to stop calling me, sending me bills, and raising the bill that I owe them. I don't owe them anything, I was a minor at the time when I went to the hospital to get stitches on my right cheek. Still they keep calling me about it, and I would like for this to end. Also, we gave them the health insurance but they didn't send it to the insurance company, which is there fault. Thank You

  • Initial Complaint

    Date:06/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Wellstar Billing Department,I am writing to address a discrepancy in the billing for my visit to Wellstar at **** on February 8, 2024, under the care of *************************************. This visit was for my annual physical examination, classified as preventative care and should be fully covered by my Wellstar Health Plan. Details of the Issue: 1. Preventative Care Classification: My visit on February 8, 2024, was for a routine physical examination intended for preventative care and should have been covered under my health insurance plan. Despite this, I have received multiple bills totaling $442.96. This appears to have been incorrectly coded as a non-preventative visit, resulting in charges inconsistent with my insurance coverage. 2. *** Panel Exam: During my visit, I requested an *** Panel Exam, which I acknowledge is outside the scope of a routine physical examination. I am willing to pay the charge of $114.74 for this service, as it was requested for my edification. 3. Communication with Wellstar: On May 14, 2024, I spoke with **** from the Wellstar Health Plan, seeking clarification on the billing issue. Additionally, I communicated through the Wellstar MyChart Portal. I received a response from *************************** indicating a coding error and promising to correct the office visit to reflect preventative care. Resolution Sought: Adjustment of Charges: I request the immediate adjustment of my billing statement to accurately reflect my visit as preventative care. Specifically, the charges beyond the *** Panel Exam ($114.74) should be removed from my outstanding balance, aligning with my Wellstar Health Plan coverage. I value the care I have received at Wellstar and hope to resolve this matter amicably and promptly. Please confirm the adjustment and provide an updated billing statement as soon as possible. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, **************************

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received care at this facility on September 18,2020, and I presented my insurance card at the time of service; and now this facility has been sending bills for the services that I received. This facility failed to enter my insurance information in the system. Im being billed as a self pay patient. The bill that I have been received is ******** which is ridiculous when my insurance is active. These people failed to bill the insurance company which isnt my fault ,because I did my part I faxed, called and emailed my insurance information once I started receiving the bills. I feel that this was handled poorly as a facility as far as billing is concerned at the time of service all patients information should have been properly documented in the chart now 3years later asking for payment when they dropped the ball not me.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did not properly verify the information

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint.

    Customer Answer

    Date: 11/16/2022

    I went to the emergency room while out of town. I went to Atlanta Wellstar Medical Center after receiving care I called the VA 72 Hour emergency room notice and informed them of my recent visit. Data *********************** placed a collection on my credit report for the er visit. The VA had asked them to remove this and forward the billing issue to them so they can settle this issue. Data ********************** is refusing to send the bill to the VA.

Wellstar Atlanta Medical Center is NOT a BBB Accredited Business.

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