We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Earth Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid these guys $499 to install a garage door. Never showed, charged me anyways. Told me if I wrote a review they would call me a racist, and just say whatever. That I would never get my money back. Ive emailed, called the number, tried the online chat... They just block you. Gaslight you, and laugh at you. After looking at all the review/ complaint responses, I see im not the only one. Notice how they always have something wild to say? Never anything professional. Even the quoted time frames for expected returns are outlandish. But, I realized after the fact, I know these guys. They got me with the roadside assistance hustle back in the day. "rescue Robs" I believe. I found out the guy was a pass around in the joint though. Turns out thats why he keeps breaking the law. Because he loves hanging out with the fellas. Hey, to each their own I suppose. But, fair warning to all who order any handyman services... The only think this guy is handy with is servicing pipe. Boy oh boy can he service pipe. Anyways, if thats your thing, you have found the right business. Wow, your in for a treat if your pipes need servicing. But, all other services, buyer beware. I mean, unless your a "homeboy" of his from the joint. Then he will let you hit em with the works. Top to bottom. Only problem is, most of us arent here for that kind of service. I mean, imagine a guy, going up and down the aisles of a plumbing store looking like he is stuck with a permanent yawn on his face. Thats what this guy is really all about. He is a "fellas firsst"type of business, and boy does it show. Think ***** from Reno 911. Thats basically this guy if I was being completely accurate. But, if you wanna chat with the guy, I hear he makes all male adult films when hes not scamming people online. Your welome everybody.

  • Initial Complaint

    Date:06/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Earthcare - rent a tech a deposit of $200 on 6/11/2025. They gave me an appointment for 6/12/2025 to install a Tesla charger. They never called and never showed. I tried to call them and they hung up on me. They took my money and never rendered service. I just looked up some reviews on **** and on BBB and see that they did this to others as well.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw the Earth Care Brands ad and immediately read it and started applying. I watched the videos and knew I could do this (as it seemed like a coed type ************** got plenty of experience. I then read where you had to order and pay for a shirt and badge - so BAM I did it!!!!! A few minutes later I said to myself man youre always doing s___ like this without checking it out first.!!! So I said dont be negative -this will be a good opportunity. WRONG!!! I started testing for the job and the guy was always kinda ***** and rude and even made me feel like I was stupid. I tested three times and each time he would word the questions to confuse you with the wording that came from two of their policies instead of the correct one and you could never answer correctly. In the end I must say I felt discriminated upon as a woman and not to mention it was ALL A SCAM!!! I still havent gotten my badge, my shirt, and I guess Ill just forget the refund that I barely even had in the first place. Its really sad that these people were able to advertise themselves this way without being checked out first. Its even worse that theyre going to be able to keep peoples money because nobody really cares about consumers anymore just corporations and their bottom line. Which are all who seem to be taking over our nations economy. I just want my money back and these people shut down!!!

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Set up an appointment with the company needing assistance removing electrical and hvac from a walk in cooler including disassembly and transport of the cooler to a storage location. Earth care wanted up front fee and provided contract stating exactly what was needed to be done. Company posted on ********** to unplug and move a freezer. People that came could not help because they thought it was just to move a refrigerator type freezer and not a walk in. I ended up doing all the work myself with the help of a couple friends. I called the company multiple times that day to tell them what the posted was wrong and no one could help. The only said they would send someone else out. I also advised that their ad on ********** was wrong and the sales *** said he has no control what dispatch does. Their website says their techs are verified and background checked. How is that possible if they are posting on ********** with an address of where to go and I have to pay them?

  • Initial Complaint

    Date:05/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you are a handyman looking for work they will scam you out of your last. They say you have to pass a test that they have given you the information for then they ask questions that are not on the test. This is not a skills or competence test. This test is on 10 video segments on their website. The way around is to buy two courses which after saying all they need is certificates of completion for after presenting the certificates i was asked for two essays one seven pages and the other 20 to 30 pages.SCAM Don't waste your money

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a tech, they did not do the job and took the money. The company exaggerated the hours required, prefer you pay via ***** in advance so you cant get it back. In my case they assigned a Tech that did not do any work, tech closed the ticket as complete and company paid him out. Tech must have been laughing all the way to the bank. I called customer service and they just hung up on me 3 times saying they cant do anything about it and took no accountability. I paid for job they did not perform.

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to seek work. to get information I was required to submit personal information to get to next page. Next page asked me to purchase a company uniform for $47.50 at which time I suspected fraud and decided to get off the site once I asked them to remove my personal data. The chat person laughed at me saying, "sorry, we sell your date to third parties, too late." So I insisted they remove my information and they again said sorry it's in the terms that using their site gives them grounds to sell my personal information and that I would need to talk to their legal department. I asked for legal department contact, they again laughed and stated that they are not required to give me that information or help me find that information. I found a link to refund,, it did not work so I asked their chat what the legal department contact was and the just said it is on the refund page. I hovered over the refund button and was able to read the legal department email address, I have emailed them three times to remove my information. They have refused and sent me an emoji as a response.. a shocked face emoji.

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The entity dba Earth Care/Rent A Tech has taken money from me and refuses to provided any services to or refund my money. They have also sent me threats for asking for the money to be returned all while claiming that the BBB has/is providing them with a class A rating

  • Initial Complaint

    Date:03/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Answered I add to a company called Earth Care tech and come to find out that this is a scam company all to try to get physical address I have the responses back on email that was sarcastic purchased items from them for work opportunities and never received the items that I purchased from them and as well terrible terrible customer service.

  • Initial Complaint

    Date:03/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged me for tech that never showed up, now refuse to ********* addition it appears much of their ad is false information including status on ******* list, the BBB listing they are giving is not theirs 4.8 Star Rating on Angies List ***************************************************? categoryId=107 27 YEARS ON BBB ************************************************************************************************************************

Earth Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.