Complaints
This profile includes complaints for The Coca-Cola Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 66 total complaints in the last 3 years.
- 28 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can not get my deliveries at all. My order is over 10 days late and the service with coke Liberty sinks.We have placed more and more ***** orders and if this continues will stop ordering ********* products all together.*****'s service is the BEST, place an order at 2;30 AM they show-up the 5 hours later with my order, they do phone, email or text to place orders and they come the next-day within hours of placing any order.Coke Liberty have to place the order by 4:30 PM every Tuesday, no phone orders are allowed, no email orders are allowed and they NEVER show-up.WHY ARE WE ORDERING ********* WHEN ***** IS THE BEST?
Business Response
Date: 07/23/2025
*****, thank you for sharing your concerns with us. I have updated your case #******** with your additional details and someone from the appropriate management team will be following up with you soon. **** *.Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked my car to run into a supermarket. 10 minutes later I came back and I saw a ********* truck blocking my car. I kindly asked the man if he can move up so I can leave my spot. The man said no and that I have to wait until he's done loading his truck. I had my baby with me and told her the man that I had to leave because my baby was hungry. He refused to leave and then he started cursing me. I was afraid that the man would hurt me so I took my baby and left my car there. I walked a few blocks away and stayed there. The ********* truck continue to blocking my car for about 40 minutes! I tried calling the Coca-Cola company to tell them to call the driver and ask him to move. ********* put me on hold for half an hour when I told them what I was complaining about, at which point I hung up and called back again. When I finally got in touch with someone the truck had moved but I told ********* I want to speak to the supervisor to let them know about what happened and to yell at the truck driver. ********* promised that they would have the supervisor call me back the next day so I can talk to him. I never received a call back and this has been 5 days ago. I am asking for some sort of reparation for what has been done to me.Business Response
Date: 07/22/2025
*****, thank you for reaching out. The details of your concern has been shared with the appropriate management and you can expect a response soon. **** *.Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 15th, 2025 my 160lb CO2 tank at my bar went completely empty. Because it was a Sunday (Fathers Day), I had to wait for my CO2 company to refill it on Monday which caused me a loss of revenue for Sunday. My CO2 company charged me $301.74 for an emergency fill up on Monday. They checked the tank and it was in good working order. Then a repair man from ********* came and found a leak in ********** equipment. He repaired it, and gave me contact info for the district manager ****, who told me that Coke does reimburse for the CO2 in such cases, but that he would call me back with details the following business day. He then called me Monday and told me that not only will Coke not reimburse me for the CO2, but that I should have been charged a $250 fee for the tech to come out because according to his records I didnt purchase enough Coke products at my bar, which is ridiculous because I only use Coke products and Im not even sure how he would know how much I purchase since I work with different vendors. This is not how companies should treat their customers, but unfortunately this is the sad truth for the little businesses when dealing with huge companies like this.Business Response
Date: 06/26/2025
Thank you, ***** for sharing your experience. I have added the details to your case #******** and you can expect a response soon. **** *.Customer Answer
Date: 07/01/2025
Complaint: 23520103
I am rejecting this response because:nobody contacted me to resolve the issue and its been a week.
Sincerely,
***** ***Business Response
Date: 07/02/2025
*****, thank you for the follow up message. Our records indicate that follow up with you was completed the day after your follow up message was sent as there was a slight delay receiving this. If you have any further questions, please give us a call (800) GET-COKE, Mon-Fri, 9a-7p EST, providing Reference #********. **** *.Customer Answer
Date: 07/03/2025
Complaint: 23520103
I am rejecting this response because:
There was absolutely no follow up completed with me and nobody contacted me. The fact that your records indicate that there was a follow up is a complete lie. All your calls are monitored and recorded and I guarantee that there is no record of me having a conversation about this situation because it never happened.
Sincerely,
***** ***Business Response
Date: 07/09/2025
Hi *****. Thank you for following up. I have added the additional details to your case and have shared them appropriately. **** *.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/1/2025, I ordered a customized coke for my husband for fathers day. It had a very simple name, *******, on it. She is his late grandmother. The website states that it would be sent with in 5 business days (it still says that when you try to place an order) I have reached out several times to see the status of my order since it has now been 22 BUSINESS days and it still says pending. I just keep getting promises of someone will reach out within 3-5 business days but no one has yet to reach out. When i reach out again they give me the same excuse. I just want my product that i paid for.Business Response
Date: 06/24/2025
********, thank you for sharing your experience. The information you provided has been added to your Case # ******** and is currently being reviewed. You can expect a response soon. **** *.Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been buying caffeine free diet coke from the coke amazon web site through a subscribe and save subscription. Product was advertised as $0.28 / fl Oz. In reality product cost me $.49 / fl Oz. 75% higher than advertised cost / fl Oz. Item is non-returnable. I'd appreciate the option to buy the product at a fair price or that a store credit is provided to make up for the misleading information in the ad. Also request that the inaccurate pricing information be updated.Business Response
Date: 06/16/2025
Hi ******. Thank you for reaching out. While we have shared your concerns with the ********* brand team, any purchase on ****** would be best handled by the *********************** Team. We appreciate your patronage. **** *.Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in need of a receipt. I have reached out to the ********* store and what appears to be the corporate office to no avail.Business Response
Date: 06/13/2025
Hi Kindred, thank you for reaching out. I have added the information to your case # 03364732 and you can expect a response soon. **** *.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
(1) ON MAY 20 2025 I ORDERED TWO SIX PACKS OF 16.9 FL OZ PLASTIC BOTTLES OF COCA-**** FROM ********** IN MY ONLINE AMAZON ACCOUNT TOTALLING $10.56 (THE 6-PACKS WERE $5.28 EACH) WHICH WERE SOON DELIVERED AND THE *** IS ATTACHED WITH THE YEAR OLD EXPIRATION DATE (JULY 2024) ON THE COCA-**** LOOKUP. THE **** TASTED SO BAD, I COULD NOT DRINK THE COCA-****.(2) MY MOM WHO BECAME KNOWN AS B. ********* ********* (b ****) OF SD AND CO ORIGINED THE DRINK COCA-**** AND I WOULD LIKE PAYMENT(S) FROM ********* TO RESUME TO ME. MY MOM CONTACTED THE **************** OFFICE IN ******* WITH HER CLAIM TO ********* AND GAVE THE ****** THE ********* RECIPE INFORMATON THAT WAS SO HIGHLY GUARDED, NO ONE ELSE KNEW THE INFORMATION... AND I HAVE UPLOADED A WRITTEN TIP TO THE ****** IN RECENT YEARS WITH MY CLAIM TO MY MOM'S INVENTION OF COCA-**** DRINK WITH THE RECIPE INFORMATION. I ASK THAT ********* MAKE $2,000,000 PAYMENT(S) TO PAYEE ****** ***** ********* (b 1962) FOR MY MOM'S RECIPE WHICH HAS MADE MILLIONAIRES. MY MOM PASSED IN JULY 2002. ********* STARTED PAYING MY MOM IN THE 1950S BUT WHEN MY MOM HAD TO MOVE, THE PAYMENTS WERE SCHEDULED TO CONTINUE AND DID NOT. I WOULD LIKE THE PAYMENT(S) TO RESUME TO ME, ****** ***** ********* DAUGHTER OF B. ********* ********* (b ****) AKA ****** AKA ********* OF FT ************** AND ****** CO ***.Business Response
Date: 05/27/2025
******, thank you for contacting The Coca-Cola Company. The information you provided has been shared with the appropriate management for review. Your case # is: 03346558 and you can expect a response soon. **** *.Initial Complaint
Date:05/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 12, I placed order # ********** on *********'s website for 120 personalized bottles of Diet Coke. The total price paid was $1079.37, which included a $199.95 fee for expedited shipping & handling and promised delivered by Fri May 16. Timely delivery was very important as I placed the order ahead of my wife's funeral, which was held yesterday (May 18). The order was shipped in 5 separate boxes. Three boxes were received a day early, on May 15. The other two boxes were received this morning, May 19, a day after my wife's funeral. Shipment #********** and Shipment #********** This morning, I reached out to online support and spoke with "**** *." The chat transcript has been attached. After explaining the details above to **** O, he informed me that personalized products are not eligible for return. He also went on to explain that I was confused about the the fulfillment process, and therefore the expedited fee only applied to shipping, and did nothing from a production perspective. Which is very odd because 3 of the 5 boxes arrived EARLIER than promised. After realizing **** would not be helpful, I asked several times to speak with a supervisor, and was declined multiple times to do so. He advised that I would hear via email as soon as possible, which is a bit ironic, given their trouble with understanding the word "expedited."This experience was intended to send off my wife, who loved Diet Coke, to her next life. The details explained above, plus ****** lack of common decency to acknowledge the passing of my wife, and his lack of common sense to understand the discrepancy in play here - delivering some boxes early and some boxes late, and they're the same thing!!!*****************************************************************************Business Response
Date: 05/19/2025
Thank you, **** for contacting The Coca-Cola Company. Our condolences to you and your family on the passing of your wife, *******. The additional details you have provided regarding your case from earlier today (********) have been shared with the appropriate management and you can expect a response soon. **** *.Customer Answer
Date: 05/19/2025
Complaint: 23348910
I am rejecting this response because it was incomplete. They have advised they will reply "soon." I look forward to hearing from them.
Sincerely,
**** ******Business Response
Date: 05/20/2025
****, thank you. Your case has been updated. 03337837 **** *.Customer Answer
Date: 05/20/2025
Complaint: 23348910
I am rejecting this response because there is no response yet. I am waiting for it.
Sincerely,
**** ******Business Response
Date: 05/21/2025
****, my records indicate that an email was sent to you with resolution at 11:05 AM today. Please check your email inbox. Thank you. **** *.Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While it's unfortunate that I had to proceed in this manner to secure an appropriate response, I do appreciate the end result. Thank you.
Sincerely,
**** ******Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a supervisor from our local ********* plant come to the restaurant in regard to a check that did not clear. It was a money transfer issue on our end but our FIRST ever occurrence with said company in the amount of $406.13. **** the Supervisor who never has a helpful attitude said he would come the next day to pick up a cashier's check in that amount and failed to do so. I've had a check sitting here since April the 17th 2025. Today on May 13, 2025 I recieved a call from collection for that amount which I feel is unjust and poor customer service/Partnership from *********. I would like a resolution to this asap. Back track a bit to the day of **** stopping at the restaurant on April 16th, 2025. I told him that I beached out to him via phone and never received a call back and was not able to leave a voicemail because his inbox was full. His response to me was that he does not answer numbers he does not know. I believe if you are ahead of a territory and are in sales you should be answering your phone calls or at least return a call back after you've seen multiple attempts to be reached. We have phone records to prove this as well. I call him originally after he sent me an email to address a separate issue in regard to ordering soda syrups from my food distributor because of inconsistency in deliveries which is only once a week from *********, but I am able to get syrups from Sysco multiple times a week if we run short or don't get our delivery. I have also reached out ****'s superior **** ****** on two serperate occasions at have yet to here back since middle of April. I am looking to be removed from collections as this should not have gotten to this point especially when there was a check waiting to be picked up by **** and was not done so. I still have the check waiting at restaurant. I am now the one being penalized with no resolution from our local ********* plant because of a supervisor who seems to have some sort of issue on developing good relations.Business Response
Date: 05/14/2025
Hello **. Thank you for sharing the details of your experience. I have passed this on to the appropriate management and you can expect a response soon. **** *.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want a free Coke orange cream, and went to ******* today to redeem my online coupon. It would not work. Here are screenshots proving that I won this prize but was unable to redeem it. Please send me a coupon for a free orange cream Coke. Thank youBusiness Response
Date: 05/08/2025
*****, thank you for contacting The Coca-Cola Company. We have received the details of your issue and have forwarded them to the appropriate management for review. You can expect a response soon. **** *.Customer Answer
Date: 05/08/2025
Complaint: 23300676
I am rejecting this response because:
Still awaiting Coles responseSincerely,
***** ******Business Response
Date: 05/08/2025
*****, your additional comment has been received and added to your case. **** *.Customer Answer
Date: 05/12/2025
Complaint: 23300676
I am rejecting this response because:
I never received my free orange cream Coke coupon from the *********** partnered with for this promo. Again, the promo never stated there was a limited supply or an expiration date so I hope Coke does the right thing and honors that I won this award and sends an alternate coupon. Thank you.
Sincerely,
***** ******
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