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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I uncovered property damage to my home on 1/25/** from failure of can/container packaging. Seven canned soft drinks completely or partially leaked out their contents, requiring the replacement of a kitchen cabinet which was damaged beyond repair. After contacting ********** I was informed that a small coded number printed underneath the cans was an expiration date after which they did not recommend using their product. There was no clearly labeled information on the container or the boxed packaging identifying this coded number as a packaged on date, expiration or use by date, or any suggestion that the container itself may fail after the printed date. The ********* representative suggested that they did not anticipate customers might store their products beyond the printed dates, and that the cans could have been inadequately coated on the inside to prevent the product from reacting with the metal can, causing microscopic leaks, or that the coating itself may have been dissolved by the product over time. I requested an investigation into the can failures, and filed a claim by phone, ref # **C06M017562, providing all requested packaging information to the representative. A CCMSI claim adjuster visited my home on 2/23/** to document the cabinet damage and inspect the 7 cans. These cans had 2 different codes (NOV2221CPD) and (APR**23CPC). Having received no response, on 3/20/** I reached out to the claim representative and received an email notification with copy of letter dated 2/28/** that they were unable to consider my damage claim because cans were out of date and that is what caused them to fail.I emailed the claims adjuster for CCMSI, ***************************, to please provide additional contact information, and that I wished to appeal this decision to Company officials. I have not received any reply to date. As a consumer I am concerned about inadequate labeling which does not identify a package failure warning, or possibility of dissolved coating contamination.
Business response
04/10/2024
****, the information you provided has been added to your case #******** with The Coca-Cola Company and shared with the appropriate management. Your case with the Claims Adjuster: Claim #: 24C06M017562 / Adjuster: *************************** *************)Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bad customer service I called like 15 this morning like 1120am on April 5th over and over because they keep hang up on me and I spend money in cola in **** in ******* ** this not the first ti,e this been going on for like 2 months and I lost money like total like ***** and thAT GUY COME BUT. Didnt fix it they only refill it that mess upBusiness response
04/08/2024
Thank you, ***** for reaching out and providing the additional details about your concerns you previously shared with us. For your reference, here is your case number: 02898006. You can expect a response soon. ************Initial Complaint
04/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Evey Sprite Zero 16 Oz bottle we buy upon opening it explodes as if someone shook it. We buy 6 packs from ******** Publix or a single bottle from convenience store. It's not just 1 time. I am tired of getting drenched, cleaning the floor or car. I tried to call company only to made to feel stupid. ****** wanted numbers off current 6 pack. I didn't see any. She's saying it's on shoulder in color or clear. Keep tilting bottle. Finally got so frustrated threw bottle across basement. It's not just this 6 pack. It's every Sprite Zero we have ever bought. Asked for supervisor but none available. She said she would send coupons. I will no longer buy ********* productsBusiness response
04/02/2024
Thank you for the additional information, *****. I have updated the details for your case # 02894167 and have shared the details with the appropriate management. You can expect a response soon. Thank you. ************Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
******* called and irs taken care of
Sincerely,
*****************************Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased three cases from CVS (**** N Nappannee St) on Feb 14th. I just opened a new case today (Feb 19th) and the first can was cut in half. Unsure if this happened on the truck or in store. I will attach a photo.Business response
02/19/2024
Thank you for sharing the details of your experience, *****. I have passed the information along to the appropriate management and you can expect a response soon. ************Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 6 pack of pineapple ***** from ******* on 1/30/24. I drank half of 1 bottle before noticing a black mold like substance on the inside of the side of the bottle. I had a total meltdown and I am traumatized about this experience. I will be contacting a lawyer.Business response
02/05/2024
Thank you, ****, for providing details about your experience. The information you provided has been shared with the appropriate management and you can expect a response soon. ************Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 3 12packs of coke cans. the two cherry coke 12 packs leaked in the Infinity vehicle and its a mess!!!! I request, of course, replacement of the two twelve packs. Also financial restitution for the cleaning od my car. Carpet, cans must have exploded, ******* liner, leather seats are a mess..I HAVE USED YOUR PRODUCTS AND HAVE ALWAYS BEEN VERY PLEASED. bUT NOT THIS TIME. PLEASE FULFILL MY REQUESTS SO THAT WE CAN SETTLE THUS MATTER IN A FRIENDLY WAY.Business response
01/18/2024
Hi *******. Thank you for contacting us. We are sorry to hear about your experience but appreciate the information you provided. I have passed it on to the appropriate management and you should expect a response soon. ************Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We contacted ****, our sales rep on 10/27/2023 informing him of the restaurant we purchased and was taking over the account, he had issues with the prior owner not paying her account. We were an entirely new company just had the similar name. Since then customer service with coke has been almost ZERO, we have fountains that dont work, so far have been waiting 2+ months for equipment to get fixed/replaced/delivered. Then finally today 1/11/24 a small cooler was delivered that was 10+ years old, moldy, smelly, dinted and about 1/2 the size of a normal one. Then our entire account order history has been deleted. All of this while they are supposed to be installing new machines at our other restaurant and our event space. I mean we are a small veteran owned business and this has set us back months and monthsBusiness response
01/12/2024
******, thank you for sharing the details about your experience with recent service. I have shared your information with the local management, and you should expect a response soon. Thank you. ************Initial Complaint
01/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
1/2/24 while taking down two bottles of two liter ********** Through no fault of my own it shelving collapsed fell on me(top shelf) cut calve(metal rack fell down on me and bounced off and cut my leg). Bottles fell down hitting me my neck back etc. bouncing off from me. I could have been killed. Or imagine a baby there etc. Ive used literally 2 2 liters a day for over 20 years. Ive reached out to the company and keep getting rerouted to no avail. Incident report was filed with ***** which is owner of Price Chopper at this location. As of today I have heard nothing. Not able to see doctors as the urgent care wants guarantee of payment first. Negligence on the part of ********* is inexcusable. Resolution is company to provide the medical treatment needed. Acknowledgement of their negligence. Enough stalling, like I said massive amounts of witnesses and it is on security camera at the Price Chopper location, ************************************************************************* Hours: Open Closes 11?PM More hours Phone: **************Business response
01/05/2024
Thank you, *** for providing details of your experience while shopping at Price Chopper. I have shared your comments with the appropriate management and you can expect a response soon. Your reference # is: 02804100. ************Initial Complaint
12/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought 16 bottles of Diet Coke from family dollar and they were all flat. In filling a complaint with coke they revieled that the bottles had an expiration date in a code stamped on them and they were all expired.Business response
12/01/2023
Thank you, ****** for this information. Your concerns were received and captured from your call in Reference # 02767847 and have been shared with the appropriate management. ************Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A coke technician, ****, came into my restaurant to repair the Coke fountain machine and broke my ice maker. He turned off the water and the ice machine under the coke machine seized. He left and came back 3 days later. He said he did not see the ice machine. He admittedly made a mistake. He forgot to turn the water back on after he diagnosed his machine. I asked him why he didn't tell me, he said because he didn't see the ice machine. I have been doing business with **** for ***************************************************************************************************** turned off my water for 3 days. Then, *******************, ***** manager, told him to say it has to do with a separate valve issue; a technicality. He is referring to a valve I have for my filter that Coke uses for the water that pumps through their machine. I have had the same plumbing for 23 years. I have never had a separate valve and all of a sudden, I should have a valve and after the technician broke my machine. So, if I was supposed to have a separate valve, why did he work on the Coke machine? I could have installed the valve before he did the work. Then, as *** is playing his fantasy five football pics because you can hear clear as day the *** jingle going off like crazy in the background, he says I can talk to his insurance. They are handling it from this point. Then, they send the claim to ******** claims management firm, who they pay to investigate and find in ***** favor of course because they pay them! *** never called me or had a technician call and troubleshoot why my machine failed. I never spoke with the man. How could he have investigated anything? He didn't. He is a liar and Coke, you are just as shallow. Clean up your act and fix your mistakes. Old Coke would have never done this. Small businesses should not be stuck with your mistakes because you pay people off! I rep your product! Your employee broke my equipment and your manager and claims adjuster, both of which you pay have zero business ethics.Business response
11/03/2023
Hello *******, thank you for providing the additional details which has been shared with Insurance handling your claim. ************Customer response
11/03/2023
I am not sure what it means that this has been sent to the insurance company? There is not an insurance company. There is a claims management company that works for Coke. The claims representative would be ********************** Is this the very same person that is trying to say there is no coverage because of a technicality? If this is the case, then Coke is not intending on doing the right thing. I had a perfect ice maker, brand new bought in August in my restaurant on October 3. The coke technician came in and turned off the water and never told the restaurant what he did. He spoke with the owner, that was out of town at the time and said he turned off the coke machine. I asked clearly is there anything I need to do? He said no and will see us on Friday. On Thursday, I went into my restaurant and found a broken ice machine because there was no water for 3 days! How in any way is this my fault and why has this never happened in the last 23 years? Because the technician did not do his job right. He did not communicate to the owner he turned off the water. We share a water line, and it has been this way for 23 years. He had the opportunity right at that moment to say, you need to install a valve before I can work on the machine. He broke my machine! Period! There is no insurance for this. The deductible is too low and you, Coke is sending it to a claims manager you pay to settle your claim. He is settling it by denying it. If this is your path. You will lose a ****************************************************************************************** reason to endorse your company. I will do everything to the contrary.Business response
11/14/2023
The case was sent to ******** and the claim has been denied. ************Customer response
11/20/2023
Complaint: 20817466
I am rejecting this response because: Coke is a scumbag company that pays for their complaints to be denied. They do not have an independent insurance company with ethical business practices regarding claims, they have a mafia. They pay Sedgwick Managment to manage their claims. So be a scumbag, ********* That is what happened when ********* Company went to ***** ********* Company; the integrity of the business went with the name. That is why it takes Coke technicians 10 times to fix what they did 10 years ago in 1 visit. That is why they show up and break equipment on a regular basis. That is why your technicians say, "well there are so many tubes; I'm not sure what goes to what; ... and ...I didn't see an ice machine". This is what your technicians are now and that is why your incompetent technician broke my brand-new ice machine. Go ahead and lie to yourself. I am going to Pepsi. Your company sucks!
Sincerely,
***************************Business response
11/20/2023
Thank you. Your case has been updated. ************Customer response
11/20/2023
Complaint: 20817466
I am rejecting this response because you **** and BBB is good for nothing.
Sincerely,
***************************
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Get a QuoteCustomer Complaints Summary
55 total complaints in the last 3 years.
21 complaints closed in the last 12 months.