Business ProfileforRomanoff Renovations

On 9/1/2023, I purchased tile/supplies and installation services (total installation charges $1584.00) through *********** Within minutes I received a text message from Romanoff Renovations identifying themself as company responsible for installation, however due to poor communication on Romanoff's part throughout, I called ********** and tried to arrange for an alternative contractor unsuccessfully. After many calls to ********** and Romanoff Renovations (most of my calls were not returned) over 5 weeks, I finally received an install date of 11/13/23. Work order 1382748.On install day, I spoke with lead craftsman, ******* *************************** regarding the job. One of my concerns was the transition from my wood floor to the tile (approx 10 ft in length) and how that would be handled. With carpet removed, he pointed out the tile with backerboard was higher than the existing wood floor. I was presented with a few options for remedy and settled on a thinner backerboard and wood look transition piece in "only brown available," but still not a good match. He glued the piece down and duct taped it in place, advising we stay off and wait 2 days to move furniture back. I inspected the tile floor which looked ok, but later that day had time to check more thoroughly and was dismayed with the finish work where the transition piece adjoins the wall and quarter round. I called Romanoff on 11/14 and explained. Followed directions to take pictures and send so they could be uploaded. By the end of day 11/15, glue was leaking out from under the transition piece. Photos and text sent on 11/16. ****** (from Romanoff) called on 11/17 for information and assured me they would be in touch. Since then I have contacted Romanoff twice (11/28, 11/30) to express my dissatisfaction and request remedy for this unsatisfactory work. I was again assured my concerns were being forwarded to a manager and I would get a response by end of day 12/1. To date they have not responded.