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Review fromRavi S
Date: 02/12/2024
1 starThey lock my account not to send money through money transfer provider which i need to pay multiple fees for the amount that I need. By **** app, even 24$ are not allowed to send. I asked them to fix it, but almost month that i received only apology and no one really come to help me. They want me to use their products which high cost and lowest transfer rates. I think this unfair.
Brightwell Payments, Inc.
Date: 02/13/2024
Dear *********,
We hope this message finds you well. We sincerely apologize for the inconvenience you have experienced with sending money transfers. We understand the frustration and inconvenience this may have caused you, and we appreciate your patience and understanding.
Our team is thoroughly investigating the issue and identifying the root cause of the problem. We are taking immediate steps to rectify the situation and ensure that such incidents do not occur in the future. We are committed to providing you with a seamless and reliable money transfer service, and we deeply regret any inconvenience caused.
To address your specific concern, we have implemented a series of measures to improve the efficiency and reliability of our money transfer system. Our technical team is working tirelessly to resolve any underlying issue, and we are confident that you will not encounter any further difficulties in sending money transfers.
We value your feedback and take your concerns seriously.Should you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team. We are available to assist you and ensure that your money transfer experience is smooth and hassle free.
Once again, we apologize for any inconvenience caused and we thank you for your understanding. We remain committed to providing you with the best possible service and look forwards to serving you in the future.
Warm regards,
Brightwell Payments
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