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Business Profile

Email Marketing

Mailchimp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed monthly to a paypal account in the amount of $59. I have attempted numerous times throughout the past year to solve this problem. The account I know of was cancelled; however there must be another account I am not familiar with that is tied to my paypal account. I have submitted multiple tickets, called, and continue to get an automated loop and the support line says there is no one and no phone available in billing. I am seeking a year of refunds for this billing of services I do not use and have attempted to cancel and also am seeking resolution to ensure the monthly billing is in fact canceled and no longer drafting from my pay pal account.

    Business Response

    Date: 10/18/2022

    Hi *******, 

    I've reviewed your most recent communications with our support team. 

    In your message, I see you referenced the email address **************************** and mentioned this was the paypal account associated with the account about which you are enquiring. To maintain the privacy and security of our members' accounts, we can only discuss account specifics when communicating with an email address associated with the account in question.

    Would it be possible for you to write to ****************************************** from this email address? 

    Customer Answer

    Date: 10/19/2022

     I will attempt to contact mailchimp through the account recovery email from the associate email that I am being billed through; however, I can neither accept or reject their response without knowing  the ultimate result. This could be another loop that we get into where still nothing is resolved and billing continues to charge $59 monthly to my paypal account.  

    Business Response

    Date: 11/01/2022

    Hi *******, 

    I'm seeing that you were able to work with our billing team to remove the payment method for the account in question. I also see that our account recovery team clarified which email address is associated with the login profile for this account. 

    Should you continue to run into issues with login or billing, either of these teams will be glad to continue assisting. 

Mailchimp is NOT a BBB Accredited Business.

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