Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Educational Consultant

The Ivy Institute of College Admissions Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

This profile includes complaints for The Ivy Institute of College Admissions Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Ivy Institute of College Admissions Consultants has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2024, we paid The Ivy Institute LLC $15,000 for "College Admissions ************************ for our son, ******. According to the Ivy Institute's policy, this amount is fully refundable if the student is not accepted into the 8 colleges they applied to. Unfortunately, ****** was not accepted into any of the eight colleges.We have been attempting to get the refund since June 2025. In a June 3, 2025 email, ******* from The Ivy Institute stated that the original refund was processed over a month prior, and he reissued it that day, attaching a transaction file. However, this refund never appeared in our account. On June 12, 2025, after not receiving the reissued refund, we sent an email offering to retract our negative review and update it to 5 stars as soon as the refund was processed. ******* then responded with a threatening email, alleging that ******** essays were 100% AI-generated and that he would share these "findings" with our son's remaining colleges, potentially leading to rescinded offers and a "blacklisted" scenario, unless we removed our public review.After receiving this threatening email, my email to ******* was blocked by his domain administrator. We began communicating from an alternate email address. Subsequent emails from ******* acknowledged that he owed us the refund but cited "unexpected financial" issues and a need to wait for a "next round of payments". Most recently, on August 5, 2025, ******* promised to send half the refund this week and the rest early next week.Despite these numerous promises and acknowledgments, we still have not received the $15,000 refund. The company has failed to process the refund in a timely manner and has engaged in threatening and retaliatory communication.Desired Resolution: A full refund of $15,000.

    The Ivy Institute of College Admissions Consultants is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.