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Business Profile

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NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 203 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this service and I never gave them my card information. They charged USD$1.37 in July 2023 and they have been charging me monthly a fee of USD $44.86 from August 01 2023 thru Oct 31 2023 - Total 4 transactions of USD $44.86.I dont know where to call as I have no records of subscription. I would like a refund for all the monies paid of USD $180.81 for a service I did not sign up for and never gave my card information to.Thank you.

    Business Response

    Date: 11/04/2023

    Hi there *****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    Please know we take these concerns very serisously.

    We were able to locate an account with some of the details provided.

    Please be assured that your account was canceled and you were issued a refund of $180.44 USD. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial for $1 and now charged FOR MONTH????? Didnt sign up for that I want refund!!!

    Business Response

    Date: 11/03/2023

    Hi there ****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    The account was created on 10/18/2023 with our $1.00 7-day trial. 

    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 
    In that event, your account was automatically renewed to the monthly subscription.

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    However, please be assured that your account was cancelled and you were issued a refund of $35.88. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged twice by Neighborwho $44.86 each time. I thought I had cancelled whatever service they provide. I would like a refund in the amount of $89.72 Also, take me off your monthly subscription.Thanks,*****

    Business Response

    Date: 10/20/2023

    Hi there *****,

    Thank you for giving us the opportunity to resolve this matter for you.

    Based on your review it appears that you may have signed up for our 7 day $1.00 trial. 
    If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page. 

    We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file. 

    If you have any questions please feel free to contact us at *********************** 

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed neighbor who because they have inaccurate information about who lives in my home at ******************************************************************************************** has not lived there for at least 15 years yet his name is associated with this address so we constantly get bill collector notices - I asked them to update their records to reflect ******** and *************************** are the owners and to get rid of the names they have as none of them have resided there for over 15 years - they told me to search the address and copy the url and submit - I searched the address and it wants me to pay to sign up - no other company has made it so I have to pay for my right to change inaccurate information - debt collectors rely on these sites to find people so I have every right to not have my mailbox clogged with collection notices from some person who hasnt lived there in 15 years!

    Business Response

    Date: 10/13/2023

    Hi there ********,

    Thank you for reaching out.

    I would love to resolve this matter for you.

    We were not able to locate an account for you.
    Can you please share a screenshot of the information you are referring to so we may investigate this further?

    In the meantime, you are more than welcome to try our services using our 7-Day Trial
    *************************************************************;

    We look forward to hearing from you.

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just notified today that this company has been taking an autopay through my PayPal account. I do not recall setting this up, but today was the first time I received an email stating they were charging my credit card via PayPal. I have canceled the account but seek a return of the three months they charged me. ($44.86 per month) I did not receive any service from them.

    Business Response

    Date: 10/11/2023

    Hi there ********,

    Thank you for reaching out.

    I was able to locate the account and match all of the details provided.

    The account was created on 08/03/2023 with our $1.00 7-day trial. 
    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 

    In that event, your account was automatically renewed to the monthly subscription.
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 

    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    However, please be assured that your account was issued a refund as requested. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 10/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this service and I never gave them my credit card. They have been charging me monthly a fee of $44.86 from Feb 9 2023 thru Oct 8 2023.I called on Oct 9 2023 and it was officially cancelled. I would like a refund for all the monies paid of $403.74 for a service I did not sign up for and never gave my credit card to.

    Business Response

    Date: 10/10/2023

    Hello *******, 

    I was able to locate an account that matches all of your identifying information such as your full name, email address, telephone number, and zip code. We did not receive any cancellation request until this week with no request for a refund and we processed the cancellation on 10/09/2023. Please be assured you were issued a refund of $403.74. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reviewing my bank statements and saw a 5$ debit from neighborwho.com which I have never heard of . I looked it up and it is DEFINATELY FRAUD! How did they get my account info to take money? I cannot get in touch with the company there is no reply . The police told me to file a report Monday .

    Business Response

    Date: 10/08/2023

    Hello *******, 

    I was able to locate an account utilizing your full name. I do apologize for any confusion, but after searching with your email address we were unable to locate any correspondence from you at this time. I was able to cancel and refund your account in the amount of $94.72. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. Thank you for your understanding. 

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/28/2023 neighborwho.com withdrew $47.55 from my bank account which I did not authorize! In addition I could not cancel the free trial for whatever reason their phones lines NEVER work even as I write this complaint 10/7/2023. 855 904 **** is not a working number! I did agree to free trial on 9/20/2023 for $5.00. No longer want or need their services but have no way to communicate I want it cancelled and my $47.55 put back in my bank immediately.

    Business Response

    Date: 10/08/2023

    Hello ****, 

    We received your email correspondence on 10/07/2023. We responded today letting you know that your account has been cancelled and we have processed your refund in the amount of $47.55. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. I was not able to replicate your problem with the phone lines, but we do offer other ways to cancel. Please be assured your account is cancelled at this time. Please let us know if you need any additional assistance.
     

    Customer Answer

    Date: 10/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel this service by email phone no luck. I just want to cancel I get nothing from this service it's costing ****** dollars a year

    Business Response

    Date: 09/13/2023

    Hi there *******,

    Thank you for reaching out and giving us the opportunity to resolve this matter for you.

    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.
    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.

    Each customer must agree to these terms before successfully creating the account.
    This way our customers are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.

    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew.
    However, NeighborWho prides itself on understanding our customers' concerns.

    We have already issued a refund as requested.  Details of that refund and cancellation have been sent to the email address on file.

    Please do not hesitate to contact us should you have any additional questions and or concerns.

    Customer Answer

    Date: 09/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never allowed your business to take money off my card I want to the company to STOP taking money off my card I want a refund for the money that was taken I would like to resolve this myself before contacting my lawyer.

    Business Response

    Date: 09/10/2023

    Hello *****,

    We were able to locate an account matching your full name, email, and telephone number. The account was created on 06/17/23 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.


    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. Please let us know if we can assist you further at this time by contacting us at ***********************

NeighborWho.com is NOT a BBB Accredited Business.

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