Reviews

Review Details

• Review fromNathan S

  Date: 07/18/2025

  1 star
  I am not surprised that there is already a bad rating and multiple reviews pointing out the problems of Roadie. I was a driver doing deliveries and they underpay you. Your payout amount will change once they have paid you so there is no proof of what they offered you for the gig in the first place. They charge instant payment fees when they take days to pay you. Instant payment is not waiting for days, it is INSTANTLY so they lie about what you are getting paid. They have sent me to the wrong address for pickup. It is very hard to get a hold of support. It's basically an app that will pay you less than an amount that was already lower than it should be. I've picked up an order that was over 200 pounds, I had to carry all of the concrete pavers in the extreme heat to the car from the pickup and carry them all to the desired location for the customer and was only paid $7.59 for that gig itself. You don't even make enough with this app to pay for the gas you have wasted delivering for them. I do not recommend this company to anyone whether you are a customer or someone looking to do deliveries on your own time. DONT WASTE YOUR TIME with Roadie

• Review fromAmy B

  Date: 07/14/2025

  1 star
  I ordered a computer from Best Buy. They used RoadieXD to deliver. I received a text that my driver, ****, was out for delivery. Then another that he was on his way. Finally, I received a text that he had arrived. I went out on my porch to receive the order and he drove pay my house and stopped at the wrong house. I texted him and said you are at the wrong house. He responded that Hi, I had a problem with your order. It was refunded. I'm already in touch with the company. I have not received a refund nor have I EVER been able to get in contact with RoadieXD via phone or online chat. Seems extremely suspicious to me.

• Review fromAdam O

  Date: 06/17/2025

  1 star
  Zero driver support. Period. This company required several weeks to respond to my concerns registering as a driver. Even now I cannot accept gigs because this company refuses to address technical issues preventing me from verifying my ;identity. I have not received any actual human assistance.

• Review fromTariq C

  Date: 06/14/2025

  1 star
  I drive for Roadie. If I need help it takes days to get it. If this continues this company will go out of business or at minimum everyone that deals with them will be told they are unreliable.

• Review fromBryce A

  Date: 06/14/2025

  1 star
  Worst customer service experience in my entire life. This business should not exist.

• Review fromLisa G

  Date: 06/14/2025

  1 star
  DO NOT NOT use this service under any circumstances. I ordered thru *********** TV was never delivered or refunded. The driver never texted or called me. Customer support is ZERO. Read the reviews online. Look at all the complaints that no one from the company answers here on BBB. Write to mg @ ************************ . That's your only chance.

• Review fromEleanor M

  Date: 06/03/2025

  1 star
  This service was used for my ********** order, $800 worth of materials and it was delivered to the wrong address. No way to contact the driver as they drove right in front of my house and impossible to get through to customer support. I was home and waiting for my delivery, house is clearly marked. The incompetence is unreal.

• Review fromSONYA L

  Date: 06/02/2025

  1 star
  This company is the worst! They want you to deliver 60 or more packages 100+ miles for $50 and when you finally do get a decent gig paying $150 or more the app acts up not allowing you to call customers if you cant get into the gate or the gps sends you to the wrong place and without calling the customer you cant create a return!! No one responds to your chat theres a 3 hour or more wait on the phone to not get compensated for attempting the delivery and having to return it back to the warehouse.. Oh and not to mention your pay can take upto 48 hours to process even with instant pay!! WHICH IS NOT INSTANT!! ITS NOT WORTH YOUR TIME OR GAS!!

• Review fromMilton G

  Date: 05/31/2025

  1 star
  ***** for drivers is by far the worst app out there there is no one to help you when there a delivery missing and than they have the odasity to leave you an email saying that you didnt deliver a package worst driver/customer service out there they dont pay you what they say they will for instance a gig might be 40 dollars for like 20 packages you accept than after you accept says there have been changes and now they pay you 30 dollars for that gig horrible all around they should be sued

• Review fromMatthew r

  Date: 05/06/2025

  1 star
  So spark deactived my account for being falsely accused of not delivering a customer Their stuff I signed up for ******************** and I have to tell you. This is the worst app I've ever seen not only are you never able to get in contact with anybody? Whether you're on a delivery or you just call in to question something I know. At 1 point I left the messaging open. To talk to the next agent and it was open for 4 days before I finally closed it. I was never even spoken to and then calling in 1 day when I wasn't getting offers. It gives you the option to leave your number for a call back. They literally called me back a week later. Wanting to know what I needed on top of that. Most of these runs are so poorly paid that they're not even worth taking and then eventually when you do get one, sometimes you click on it, it just instantly disappears for somebody so I think there's definitely favoritism, but then other times when I do finally get something, I sit there and click on. It and it literally takes 15 minutes for it to finally give me the run. Or it will have me wait ******************************* we gave it to somebody else after 15 minutes. It was obvious that I was the first ****** to click on it so so far after a month plus of doing this app. It is not very good at all on top of in the beginning. They don't even tell you that you have to click and try to accept a run Before. It does your background check? So you're available to work and you're waiting to click on something, not even knowing that you're not gonna be able to do the job because it takes that first. Click for it to initiate your background. Check and then that's supposed to take 3 days. Well, after 3 days it still hadn't went through. I waited a week for them to call me back. Eventually got an email that said oh. There's the delay. It's gonna take 7 days. Well, 10 days later, it still hadn't went through. It was almost a month that my completely empty background got aproved so i could .