Business ProfileforPorsche Financial Services

On Jan. 31, 2024 I *****************************, went to Porsche Perimeter *** location to obtain a lease buyout for a 2021 Porsche Taycan 4s I purchased in December 23, 2020 from the same dealership new. My lease was set to end in March 2024 so I decided to just purchase the vehicle. Since I had been with Porsche Financial for 3 years I wanted to just stay with the company. While doing paperwork with Porsche Perimeter financial advisor I was given an 8.6% interest which was pretty high for my credit score range. I continued paperwork, but went to shop around that same day for a better rate. The financial advisor at Porsche advised me that the payoff wouldn't be instantly, so I went to Navy Federal the following day to do a loan with them instead, and they offered me a lower rate. I instantly received a $******.00 check from the bank to pay off the vehicle. I called Porsche Financial and they advised me to mail the check directly to them and not to take it to the ATL location. I mailed the check on Feb 3. to Porsche Fin. and found out on Mar. 8th that they didn't cancel out the *** loan. So I currently have two loans that are expecting payment on March 18th from *** (which is the bank Porsche used to finance my car) and Navy Federal who I obtained the check from to bank with instead. On March 8th while trying to obtain tags the lien holder is *** not Navy Federal so I contacted ***. ***, stated my loan was still active with them. On this same day I contacted Porsche Fin. to see who paid my car off & they told me Dealer Track on Feb. 6, 2024. So my question to the advisor was where is my ****** check if someone else paid them off already. I have been getting the run around and no solutions to this issue. Porsche Financial has allowed *** to pay off my $57,721.04 loan on Feb. 6 and has also cashed my check for ****** on Feb 14 per Navy Federal and hasn't returned the money. I found this out Mar. 12th while trying to get Navy to stop payment on the check. No one contacted me!