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Business Profile

Computer Dealers

ANTonline.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 93 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a PS5 bundle from ********* in March of last year. Eventually discovered part of the purchase- a code for about $45 of digital merchandise - was missing. Emailed customer service requesting a replacement code and was basically met with a shoulder shrug. I'd like to be refunded for this product. It was a digital 12-month membership to PS Plus, a product no longer in force from ***** Antonline could have verified that I did not use the code they provided for this service, invalidated it, and replaced it -- all digitally, this could have been painless. Instead, their customer service sent me one sentence emails with no salutation or punctuation.Would have filed this complaint earlier but I moved abroad last year and have have dealt with family health issues since.

    Business Response

    Date: 09/12/2022

    Hello, we show all items were delivered to the address that you provided at checkout. There were no digital goods in the order that you placed. The physical card was shipped along with the other items in your bundle. This order was placed in March 2021 and is not eligible for a refund since all items were delivered. Please review our terms of sale attached.  

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ****** legion 5 **** gaming laptoporder # **********, on the 08/09/2022,cost $620.59I emailed antonline 08/10/2022 informing that I received no purchase confirmation, no order # ,no tracking # etc.(No response to this email to this day).I received the laptop a few days later,I powered it up and confirmed it was working ok, then left it alone for a few days as i was preparing for an exam on my iPad.on the 08/17/2022 I powered it up for use,however after approximately 15 minutes a blue screen appeared with the words your device ran into a problem and need to restart.well restart it for you.while continuously rebooting without success.I informed ********* on the 08/18/2022 of the issue and my desire to return the product.customer service informed me that a ticket will be created for me,and I can also request an RMA on their website,both was done.Got no response up to the 08/22/2022,so I called again on 08/22/2022,told customer I received no response,she created another ticket,informed me of another 24 hrs to 48 hrs wait. At 12 noon 08/24/2022 after no response I called again,only to be informed that the I was left off the Gmail in my email address,,,,another ticket was created,informed again of another 48 hrs wait to deliver a simple return address to my email.Which I received after 7 days,,I then had to pay for shipping and handling return for a product that was being returned within the window stipulated,then Im told that I have to wait 7 to 14 days for a refund, after return while I suffer the inconvenience of not having the use of a product I paid for.I am simply asking for a full refund of my hard earn money so I can purchase another well needed laptop than you very much.UPS Tracking shows a delivery to antonline on 08/26/2022 and there is no acknowledgement of the status of the return,,I find this quite unacceptable coming from and IT company in this day of the Information Age.a

    Business Response

    Date: 08/31/2022

    This item was received in our warehouse on Friday,  August 26th,  for evaluation and refunded in full on Monday August 29th. 

    It is unfortunate that the customer had a bad experience with a product that has a high track record of customer satisfaction.

    Regardless, we make an effort to promptly refund a customer in full in such cases.

     

    Customer Answer

    Date: 08/31/2022

    Complaint ID ********

    Good morning BBB

    Be advised that I have received a full refund from *********. Reference my complaint  about my purchase of a ****** gaming Laptop on their website.

    ***********************

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