Reviews
This profile includes reviews for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromJohn P
Date: 11/11/2024
1 starYankee candles refused to return my money and send me my merchandise. Their tracking says it was delivered and signed for I haven't received any package nor signed anything.I need help.
Newell Brands, Inc.
Date: 12/04/2024
Thank you for taking the time to share your review. We are sorry to hear that you have not received your order. As is noted in our Terms of Sale, risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. We have been unable to confirm your order. Please contact our care team for assistance by providing a valid Yankee Candle order number.
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Review fromCarol S
Date: 08/26/2024
2 stars30 year Calphalon customer, now owned by **********************, unfortunately. Recent purchase of well advertised but low quality SELECT to replace lost SIGNATURE 8 piece set. Good price, until one inspects product, made in ***** now. Paid for shipping. Returns another $10 if in original boxes, including exterior. *** said the tax paid is not returned to customer!? Poor customer service in recent years, a huge change from even 10 years ago.Newell Brands, Inc.
Date: 11/13/2024
Thank you for taking the time to share your review. We are sorry to hear about your experience and sincerely appreciate your feedback. We can confirm that we have received the returned product and have processed a full refund to your account. If there is anything further we can assist you with, please feel free to reach out.Review fromAshley S
Date: 08/13/2024
1 starI purchased a new stroller from a big box retailer that was defective and not made safely due to a manufacturing error. I had to return the stroller and pay $33 for ***** to create a custom box for it because I didnt have the box anymore. ***** told me they would not reimburse me for this cost. Absurd that a paying customer is treated this way - I should not be out money due to their mistake!!Newell Brands, Inc.
Date: 08/21/2024
Thank you for taking the time to share your review. We're sorry to hear of your recent experience. We were able to confirm that a member of our team provided troubleshooting tips to assist with concerns you had with your stroller, and although no manufacturing defects were found, a replacement stroller was provided to you as a courtesy. Unfortunately, the cost of returning products not affected by any defect is the consumer's responsibility. If you should have other questions, we hope that you will respond to the open internal case. Thank you again for your thoughtful feedback.Review fromDavid J
Date: 07/07/2024
1 starNewell owns Croc-Pot and Oster. I needs replacement seal for my 10 quart Express pressure cooker that us 3 years old and they say that there are no parts available as the product is obsolute. This is absolute B.S. They are supposed to offer replacement parts for at least 5 years. I also have Oster Versa blender that they are still selling but the deem this one obsoletevandvparts no.longer avalible. Croc-Pot (RIVAL), Food Saver and Oster used to sell replacement parts direct. As soon as the Newell bought ****** and these other brands they have gone straight downhill. I will not buy ANY more items from Oster, Food Saver or Croc-Pot. Its a shame that that once great companies have been reduced to this pathetic customer service and horrendous greed that is intended to make the customer to purchase new products every few years.Newell Brands, Inc.
Date: 07/12/2024
Thank you for taking the time to share your review and thoughtful feedback. We stand behind our products, and all new products come with a warranty. Each line and product may carry a different warranty, we encourage you to check the manual of your product for specifics.
Sunbeam ********* **** (Crock-Pot Brand) warrants that for a period of one year, beginning on the date of delivery to the original end user purchaser, this product will be free from defects in material and workmanship. Crock-Pot Brand, at its option, will repair or replace, free of charge, this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new product or new component at no cost to the consumer. If the product is no longer available, replacement may be made with a similar product of equal or greater value.
For Oster products, Sunbeam ********* **** warrants that from the date of purchase until the warranty period specified in the instruction manual, the product will be free from defects in material and workmanship. Sunbeam ********* Inc, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.
Sunbeam ********* **** (or if in ****** Newell Brands Canada LLC) for its FoodSaver brand of products (FoodSaver) warrants to the original end user purchaser in the ************* or ****** that its FoodSaver products (Products) will be free from defects in material and workmanship for the warranty durations in the chart on our website from the date of delivery when put to normal household use and cared for according to FoodSavers instructions.
There is no provision to guarantee that replacement parts will be available for a specified amount of time. In the event that a product may not be working as intended we encourage our consumers to reach out to us for support, as we're always happy to see how we can help. We are including contact numbers and links for warranty details for each of the brands the consumer has mentioned here. Agents are available Monday-Friday 9-5 EST.
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************ for Oster Appliances
************ for Oster Breadmakers
************ for Oster Clippers
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************Review fromSarah K
Date: 06/05/2024
1 starVery disappointed. I purchased a graco car seat tri ride 3in1 for my daughter. I was so happy I bought another when my second is on the way. The foam in my daughters car seat broke the piece on the head of the car seat. I have not been in any accidents so have no idea how it could have broke. I called for a replacement to be informed Im s*** out of luck. Warranty only last 1 year (clearly dont stand by their cheap quality products). And that piece is not replaceable so Ill need to buy a new one. But hey the website will give you 25% off and there is a 40$ rebate if you spend $100. No thanks after 3 years that piece broke with no force on its own. And you are telling me I have to purchase brand new and the best thing you can do is a rebate. I will never purchase a graco product again. So disappointed. I will be warning all moms I know and run into to buyers beware. Dont waste your money on a trirideNewell Brands, Inc.
Date: 07/12/2024
Thank you for taking the time to share your review. We are sorry to hear this and sincerely appreciate your feedback. We are happy to see that a member of our leadership team has already connected with you and was able to assist. If you should have any other questions, please reach back out to us via the open internal case.Review fromIgor R
Date: 04/22/2024
1 starAlways research about the company that makes the product you are interested in. Look for their parent company as well. It could avoid this headache:Long story short, Contigo products are not made to last. They throw a guarantee, that of course does not work, it's just marketing to get you to press Buy Now.The parent company, Newell Brands, have a customer rating of 1.29 of 5. That tells you a lot.After I was offered a replacement, they disappeared. No communication for almost a month now.Give business to companies that matter.Newell Brands, Inc.
Date: 06/12/2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that there was a delay in resolving your warranty claim. We were able to confirm that a replacement Contigo mug was ordered for you at no charge, and tracking indicates it was delivered on 5/5/24. If you should have any additional questions or concerns, please reach back out to our team via the internal case. Thank you again.Review fromAngela W
Date: 04/04/2024
1 starTheir contigo mugs say that they have formaldehyde and give an email address where you are supposed to be able to download chemical disclosures. However when I click to download the chemical disclosure of their mugs it does not come up. Because I don't know which part of the cup is formaldehyde I will be returning it.Newell Brands, Inc.
Date: 06/12/2024
Thank you for taking the time to share this feedback with us. We are sorry to hear that you had trouble finding information on our website, and for any concerns that this may have caused. Please know that the safety of our products and the consumers who use them is our top concern. We adhere strictly to all regulations and consumer protection legislation, testing our products extensively to ensure they meet rigorous safety standards. We are including a link below for chemical disclosures regarding Contigo products. We hope this helps.
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Review fromTara M
Date: 02/21/2024
1 starLast purchase was 2022, saw their awesome sale and thought ok, I'll give them another chance, kind of like an abusive partner, they did it again. Canceled the only part of the order I actually wanted. I put in a request to cancel, was told I would get a confirmation email for the cancellation, and instead they shipped me items I do not want, and then they want me to go out of MY way to correct THEIR error. This is why their stores are closing and people buy Bath and Body Works and Kringle instead. They used to be great, now I'll never buy from them again. You cannot even get a CS rep that understands/speaks any sort of fluent English, for US based CS.Newell Brands, Inc.
Date: 02/26/2024
Thank you for taking the time to share your review. We sincerely apologize for the recent experience you encountered and any disappointment it may have caused. We can confirm that a member of our team has reached out to you, and the issue has been addressed. Should you have any additional questions or concerns, please do not hesitate to follow up using the open internal case. Thank you for reaching out.Review fromPhree P
Date: 02/16/2024
1 starAnother multi-level company that owns, in part, FoodSaver which is a brand of Jarden comsumer Solutions, etc, etc.Over the years I have been purchasing as many as 40 containers in various sizes. They were not cheap as some cost as much as $75. As the seals of the lids were no longer viable I contacted the company almost 4 years ago to see if I could purchase replacements. This entire time I got the run around from many of the CSRs via phone and email. Many of the emails went unanswered for an extended amount of time until I would contact them again and again. Then, when they did respond, it had nothing to do with my request. Then they wanted pictures and container size of each of the 40 of which I provided. Again, no response. With each CSR I had to provide the same information over and over. To attempt to appease me they offered a box or two of bags. I told them I have 2 ****** size boxes in storage that I have had for years and never use, never will. The same story continued even with trying to come to a resolution that I would send the containers back to them and they could reimburse an extremely low amount in return. Of course, they did not want them and continued to hope I would go away. After threatening a class action lawsuit they offered me 10% of the approximate purchase price. I reluctantly accepted with them knowing that I would provide a poor review. Seems since they already have 1.29/5 stars they obviously don't care about their customer base.Newell Brands, Inc.
Date: 02/29/2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the inconvenience you encountered with your containers and that you are not fully satisfied with the resolution provided. We offered an amount based on the manufacturers suggested retail price (MSRP). To process a refund for a different amount, we require proof of purchase. Unfortunately, without this documentation, we are unable to proceed with processing a refund for a different amount. Please feel free to contact us directly if you have any further questions.Review fromKay M
Date: 02/01/2024
1 starBogus advertising. I placed an order January 26th. $75 worth of items. Days later they cancelled over 75 percent of what I ordered! Stating all out of stock! How can you sell that many out of stock items? This is terrible business and false advertising.Newell Brands, Inc.
Date: 02/06/2024
Thank you for taking the time to share your review. We sincerely apologize for the recent experience you encountered and any disappointment it may have caused. We can confirm that a member of our team has reached out to you, and the issue has been addressed. Should you have any additional questions or concerns, please do not hesitate to follow up using the open internal case. Thank you for reaching out.
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