Complaints

This profile includes complaints for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newell Brands, Inc.

  6655 Peachtree Dunwoody Rd Atlanta, GA 30328-1606

  
• 

  Newell Brands, Inc.

  400 - 586 Argus Rd Oakville, ON L6J 3J3

• 

  Newell Brands, Inc.

  586 Argus Rd. Oakville, ON L6J 3J3

• 

  ExOfficio

  5789 State Farm Dr Ste 100 Rohnert Park, CA 94928-6308

• 

  Newell Brands

  221 River St Hoboken, NJ 07030-5989

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A number of years ago I purchased a FoodSaver Model V2450. After using it for several years, I really liked it and decided I should buy a second unit as a spare. Eventually the first unit failed. About 3 years ago, I then start using the second unit. After buying a bunch of new bags, I noticed they were not sealing properly. I called ********* (customer service ****** and asked if they had complaints from other customers regarding sealing issues. They said they did not have any other complaints. They then asked me the model that I was using. (FoodSaver Model V2450). They informed me that was an older model and that model, V2450, would not seal the newer style FoodSaver bags. When I complained about the fact I was using a Foodsaver Product with ********* bags and them not sealing properly, I should be entitled to some compensation, (bascially not being able to use a fairly a new machine and new bags) he said he would get back to me. It's been over a month ago and I never heard back from him. On Dec 12 2024, I filled out a complaint on line. Again after a month, no response. I would like a replacement similar machine to replace my V2450 so I can continue utilizing all the bags I have.

  

  Business Response

  Date: 01/24/2025

  Thank you for taking the time to notify us of this complaint. We are sorry that the consumer's service experience did not meet expectations. We value this feedback and are actively addressing gaps in service and training. We have connected with the consumer directly and believe we have resolved the issue. If the consumer has other questions or concerns, we encourage him to reach back out to us via the open internal case. 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice for my purchase. Corporate office said they couldnt do anything. I called the store itself and they said I have to go to the store itself. I told them I dont live there in that town and that its not possible. They said they couldnt help me over the phone even though I have the date and transaction numbers and the amount. I just want the money back thats owed to me. I paid $38.49 per transaction. My purchase was made on 12-1-2024.

  

  Business Response

  Date: 01/22/2025

  Thank you for taking the time to notify us of this complaint. Unfortunately, the order information provided by the consumer does not correspond to any orders placed on the ************* website. Consequently, we are unable to locate the order in our system. We can confirm that we have connected with the consumer and she indicated the purchase was made in-store. As we do not have access to in-store transactions for review, the consumer will need to reach out directly to the store for assistance. If the consumer is unable to return to the store, she may wish to contact her bank for assistance. For additional questions, we encourage the consumer to reach out to us through the open internal case.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order on ******************** for $7.41. I am a loyalty member and have never had a problem placing orders using ****** as my method of payment. The first time I placed an order I received an error message saying that there was an error with my payment method and I repeated it. Same error came up and I did it a third time. I never received an order confirmation number. I checked ****** and there was no issue with there being over $22 of funds being held. I reached out to Yankee Candle and they confirmed they would not capture the funds and there was no order, but in order to get ****** to release the hold on my account for the $22, Yankee candle needs to cancel the authorization on their ******'s end. They are refusing to do that. I need all of my money since it is $22 held on my account because of their glitch. When a customer reaches out to Yankee candle, there are very rude, foreign representatives who are not helpful and talk down to customers. I want the authorization released ASAP. This is unacceptable. I would like an apology and a coupon toward a future purchase for my inconvenience.

  

  Business Response

  Date: 12/27/2024

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that there were errors with the consumer's orders and method of payment, and for the frustrations this has caused. When orders are placed, Yankee Candle requests authorization from the consumer's method of payment for the amount of the order, but no funds are captured until the orders fully process and ship. If orders are cancelled or do not process, pending authorizations are reversed. The reversal typically completes within 3-5 business days but can take up to 7-10 business days, depending on the consumers banking institution.
  
  After thoroughly reviewing the consumer's order history, we were unable to confirm any orders in December. The last order processed for this consumer was on 11/15/24 and was picked up at the *********,** store on 11/17/24. If the consumer has additional questions, we encourage her to reach back out via the internal case. 
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/24 I placed an order on graco baby for 2 items with express shipping early this am I was rushed to the hospital I put a note on my door to refuse all packages however the carrier for this order was ********** shows delivered with a picture Im going blind so I cant tell if its my porch or not but I contacted my neighbor she said its not on my ************* cursed me out instead of trying to help me graco baby says they cant assist me with this Im waiting to have heart surgery & this is stressing me out more I need the bbb to help me resolve this

  

  Business Response

  Date: 12/18/2024

  Thank you for taking the time to notify us of this complaint. As is mentioned in our terms of sale, risk of loss and title to ordered items pass to the consumer upon delivery to the shipping carrier. You can find more details on our website at the link below. Tracking indicated the order was delivered in full on Tuesday12/3/24 at 3:31 PM.  We can confirm that we have connected with this consumer and have been working with her and the shipper for a satisfactory resolution. If the consumer has other concerns, we encourage her to reach back out to us via the internal case.

  *****************************************

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The business has fully refunded me for the missing order
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, November 29, 2024, ************** ran a sale on their products. I received special promotions from a previous order placed and used them when I placed an online order with Yankee Candles on Friday, November 29, 2024, at 5:15 p.m. CST. As of Saturday, November 30, 2024, I still have not received a confirmation email to pick up my items. I have called the store in *********, ********, a couple of times to inquire about my online purchase only to be given the runaround and was told to call the customer service telephone number at **************, which has hours of operation only on Monday through Friday. I've even contacted the company on their website twice. I didn't record, write down, or get a screenshot of the first Case Number, but the second is Case #********. I have never waited this long to receive confirmation that my items are ready for pickup at the store I selected in *********, ********, and would simply like my items or some logical explanation as to the delay.

  

  Business Response

  Date: 12/26/2024

  Thank you for notifying us of this complaint. We apologize for the delays during the busy holiday season and for any frustrations they may have caused. We can confirm that Yankee Candle order HFUS06783012177 was picked up on 12/1/24 at the ******************* store. With the order now completed, we consider the matter resolved.
  

• Initial Complaint

  Date:11/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 25, 2024 Item: Oster Classic 76 hair trimmer Product Cost: 150 USD The business has deliberately voided my warranty and protection as a customer. Their only "recompense" is to force me to pay shipping and handling and send the item to their service center where I would pay them more for either "service" or a replacement with a refurbished unit.The nature of this dispute is that my new Oster Classic ****************************************************** an overheating chassis and and cracked blade. The overheating chassis has burned my hands multiple times and the cracked blade (it was a crack so fine that it was initially indiscernible to the naked eye before it digs into my scalp) has cut my head several times during use. My unit was sold to me without a manufacturing date number code on the electrical plug prongs so that the warranty can be voided against me without my awareness as a customer.The business has deliberately made their warranty deceptive against the consumer to avoid giving them protections from manufacturing defects and to make more profit through their service centers. Their service site is non-functional for filing claims and the only option to contact them is through their phone centers which deliberately make the process time-consuming and difficult to the customer. I have been placed on call waits of two hours or longer, given incorrect advice recommending purchasing additional items for the product, and forced to email provided details about my item multiple times over without responses back for weeks at a time until they finally found a clause to void my warranty. These are deceptive practices all with the intention of gaining more profit from the customer while removing their protections from a defective product.Desired Resolution: I seek to send this unit in for a replacement without defects without additional expenses.

  

  Business Response

  Date: 12/11/2024

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer is having problems with his Oster Pro clippers. ********************** or if in ******, Newell Brands Canada ULC (collectively *******) warrants that for a period of one year from the date of purchase, the product will be free from defects in material and workmanship. *******, at its option, will repair or replace the product or any warrantied component of the product found to be defective during its respective warranty period. The warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable, proof of purchase is required for warranty service. Third party marketplace sellers are not authorized retailers and the items they sell are not covered by warranty.
  
  The consumer has provided a receipt to show that his clippers were purchased from a third-party seller online. Although not covered by warranty, we can confirm that a member of our leadership team has been working with the consumer to find a satisfactory resolution and has followed up with him by email, but did not receive a reply. If the consumer still needs assistance, we encourage him to reply to one of the emails from the internal case. 
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, my several attempts using different channels did not result in success as it relates to getting assistance from the company. My Calphalon products are and have been in terrible condition. I've done all the steps to keep things in great condition and followed every single piece of advice for care. I need someone to actually get back to me and help to get this rectified. I cannot use these products any more and I will not poison my family, including 3 very young children because the product is not good quality and doesn't have good integrity.

  

  Business Response

  Date: 12/10/2024

  Thank you for taking the time to notify us of this complaint. ********************** for its Calphalon brand of products (Calphalon) warrants to the original end user purchaser that its ********************** products purchased in the ************************ (Products) will be free from manufacturing defects for the warranty durations in the chart on our website from the date of purchase or delivery (whichever occurs later) when put to normal household use and cared for according to Calphalons instructions. Proof of purchase and photos of the product and to illustrate the issue is required for warranty service. We are including a link below for more details.

  ****************************************************************

  At ******* we stand behind our products and honor any applicable manufacture warranty on our products. We can confirm that the consumer has filed a warranty claim but did not provide proof of purchase or photos as required for warranty service. If the consumer can provide this information, we would be happy to reopen his warranty claim. He can reply to the open internal case or open a new warranty claim online at ********************************************************;

  
  

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22589767
  I have provided the company with everything they need to correct this unsafe issue and something that threatens the health of my children and my wife.  The products are not safe to use and the solution is very simple.  They've been provided with images needed.  This has been going on for months and they continue to hide and skirt accountability.  This cannot go on and the health of my young children and my family overall should be be swept under the rug by this irresponsible company.
  
  Sincerely,
  
  ********** *******

  

  Business Response

  Date: 12/11/2024

  Thank you for notifying us of the consumer's rejection. We have thoroughly reviewed the consumer's case history and can confirm that we have not received any photos or proof of purchase to document their warranty claim. We encourage the consumer to reply to one of our emails from the internal case to attach the necessary documentation so that we can reopen the warranty claim. Alternatively, the consumer can initiate a new warranty claim on our website at the link below.
  

  **************************************************

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** products is a disgusting piece of junk. Trash products, trash blender, trash consumer service. Contacted customer service just to be told they do not sell parts that are defective for the product they created, this was not a cheap blender either. My blender is leaking and flooding. Very useless.Customer agent ***** is just as trashy. Thanks

  

  Business Response

  Date: 12/04/2024

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer's blender is leaking. Based on the information provided by the consumer, we can confirm that her blender is beyond its warranty period. Our agents have offered troubleshooting assistance and determined that the consumer no longer has the necessary gasket to prevent the blender from leaking. Unfortunately, we no longer manufacture the consumer's specific model, and all compatible replacement parts are sold out. However, replacement parts should be available for purchase from online retailers such as *********************. We have previously provided the consumer with the part number for the gasket, and we are including it here again for convenience: 182341000842. If the consumer has any additional questions, we encourage her to reach back out to us via the internal case for further assistance.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Calphalon pots and pans online on August 14th, via **** which I received the following week. I was shocked at the low quality of the product, which in no way resembled the 15 other Calphalon pots and pans I own. I did some research and learned that Calphalon is now owned by Newell Brands, who has moved almost all manufacturing to *****. I contacted them immediately about a return and was provided a return slip via FED EX tracking # **** 8336 5983. I shipped it August 28, 2024 and they received it August 30th. Although I paid $110.94 I was told my refund would be reduced by $10 return shipping and $5.95 original shipping (OK.) '*****' [********] also said that tax ($7.50) could not be returned as it had already gone to the 'tax bureau.' What? This reduced my return to $87.49, but at least it was something. After my initial Aug 26th contact I also emailed ************************************************************* on Sep 16th (they sent another label) Sep 17th, no reply, Sep 24th (no reply.) I then wrote a review to which I got an email on Oct 2nd directing me back to Calphalon. I emailed again on Oct 25th, when I did say I would file a complaint with you. Again, no response. It seems consumer care does not care and does not respond. There is no way to get a human when calling. Corp HQ ************ has a recording to call ************. Again, no human, but refers one to the online/email system I have been using. Moreover, the phone number listed on my **** statement for the purchase titled 'Foodsaver' is not valid. ************ is a FL number. I tried using ****** compliant system but they only help if it has been less than days since purchase. I have the email thread but do not know how to get it to you.I believe this process is quite purposeful in order to deny consumers any refunds.

  

  Business Response

  Date: 11/14/2024

  Thank you for taking the time to notify us of the complaint. We are sorry to hear that the Consumer had a problems with getting a refund and for any frustrations it caused. We can confirm that we have connected with this Consumer, and we have processed a full refund to her account. At this time, with the refund being fully processed we would consider this matter resolved. If the consumer has additional questions, we encourage her to reach back out to us via the open internal case. 
  

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October I ordered a ******* tent from Amazon (******* Cabin Tent with 1-Minute Setup, 10 Person Instant Tent PFAS-free with Weatherproof Floor, Pre-Attached Poles, Air Vent, & Carry Bag). It arrived on October 9th, and on October 10th I set up the tent to check if I would be able to do so without assistance. Upon doing so I discovered one of the telescoping poles was mis-aligned and would not telescope, not matter how much force or how many attempts to re-align it were made. This makes the tent unusable. I contacted ****** that same day (October 10th) and they were kind and communicative but stated it was a manufacturer's defect so I would need to contact *******. I reach out to ******* on October 10th. Here is a simplified timeline of contact made with ******* (via Newell brands):October 9th: Tent arrives October 10th: Tent is discovered to be unusable. ****** is contacted. They are unable to help, so ******* is contacted. No reply given, form or otherwise.October 16th: Form reply received with reference number ******** October 24th: **************** representative requests more information. All requested information is sent back on the same day.November 8th: **************** representative replies asking for clarification on the issue that was sent in the original email from October 10th (the original e-mail included photos and a description of the issue). Reply is sent on the same day with more photos. As of November 12th, no reply has come from *******/Newell Brands.I am now more than a month out of receiving their product and have not been able to use it or get any helpful information from the company. I would greatly appreciate any help the BBB can provide in getting this resolved! We would accept a replacement part for the defective pole (along with a partial refund for the amount of time and energy this has taken), or a replacement tent as acceptable solutions to this issue. I've included proof of purchase, new in box sticker, and photos.

  

  Business Response

  Date: 12/06/2024

  Thank you for taking the time to notify us of the complaint. We are sorry to hear that the Consumer had trouble with her product and for any frustrations it has caused. We can confirm that we have connected with the Consumer and that a new order has been successfully processed. At this time we would consider the matter resolved in full. If the Consumer might have any other questions or concerns, we encourage her to reach back out to us via the open internal case. 

  Customer Answer

  Date: 12/06/2024

  I am unable to confirm that the matter is completely resolved within the 7 day time limit. I will confirm that the replacement tent is in good working order as soon as I return home next week.

  

  Business Response

  Date: 12/30/2024

  Thank you for your follow up. If you have any additional questions or concerns, please reach back out to us via the open internal case. 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to add that the customer service was slow and ineffective until I went to great lengths to have the matter resolved. For that reason I would not recommend purchasing products from this company.
  
  Sincerely,
  
  ***** *******