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Business Profile

Collections Agencies

Location Services

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 86 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called multiple family members several times a day, they have threatened to show up at family members houses to look for me, they have threatened to show up at my wifes place of employment, and havent done so. They are spouting my personal information to people in the phone without confirming who they are.

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling all of my family saying they are trying to locate me to serve a court order. Very frightening stating they are coming to our homes. I have explained I have had identity theft and they will not listen or stop harassing me and my family. Legitimate bill collectors would have mailed a letter which they did not but say they did and that I ignored it and need to pay them. It's extremely disturbing to have someone state they are coming to your home.

  • Initial Complaint

    Date:02/14/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** with this company contacted my son and told him they were looking for me about a claim that they are pursuing against me and I must contact them ASAP or there would be a suit against me. I called them and they couldn't give me any information about the claim filed against me but stated I owed money to some company I have never heard of. When I asked if they could provide me with a contract I signed, she could not and said I just need to sign off on paperwork they need me to sign. The address they have on file is not my address, the email address is not mine. When I told her this, she said the information had already been verified. By who??? When I told her I have no clue what this is, who the company is, the information you have on me is incorrect, she started yelling at me and stated that I was lying and I just don't want to pay and she hung up on me. I called back and asked to speak to her supervisor. The lady who answered said she was her supervisor and she yelled at me and stated the exact same things ****** said to me and said she was sitting right next to her and heard what was said during my call with ******. For one, as a supervisor, you should not allow your employees to speak to someone the way she did but I guess she follows her supervisors lead because she has the exact same attitude. I will not pay for something you cannot give me details about. I have every right to know the information about a claim you say is filed against me.

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is harassing me, my family, and my friends about a debt they say I owe. I have told them to stop calling me and everyone I know and to mail written correspondence and they still have not done so. I want this stopped today.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They left a threatening message on my phone regarding a roommate and they wanted me to have her call them. I called and they attempted to get information out of me. The company they represented was known as 'Pacific Resolution'. They called from the phone# ************. It is not a real number with a valid address.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Location Services has contacted people asking for my social, DOB, and address. I understand that they are trying to get in contact with me. But they have not called me anytime before today stating that there will be a court appearance if I don't respond. I responded to get a man on the phone immediately asking for my SSN, DOB, and address. When I asked what it was in regards to he told me that he could not disclose that information without my SSN I told him I wasn't going to disclose that info until I knew what it was in regards to. He told me well if you aren't giving me that information than good luck with court. When I looked up the number it stated potential scam and also came up as that on my phone.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company or person calls me multiple times a day at all hours of the day from different numbers they are now calling my elderly mother and child and leaving voicemails of being Location Services My mom answered and they told her to give my information because there is a pending civil suit , she didnt. It is against the law for this amount of harassment and against the law to provide any other person personal account I formation (if legit) to anyone other than the person it is Intended for. I see complaints on the same company and nothing is being done. Whoever the is **** ****** with Location services is needs to stop all contact. The harassment is unreal.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Myself and both of my sisters received a call from a ***** ****** claiming to be from Location Services. Not sure if it is their true name or not. The BBB in ******* has had 103 complaints from consumers. She claimed I didn't respond to a letter I received 30 days ago. She needed to confirm my address. She advised my sisters I owed a debt by providing both of them a "Case Number" and claiming the next letter I would receive would require a signature. Implying I owed a debt. She claimed I owed money to Integra Credit and Truliant ********************. I called her and she just yelled at me. She would not allow me to obtain additional information. It is illegal to advise or imply to a family member a debt is owed. I have never borrowed money from *****************************.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting anywhere from 5-10 calls each day from someone claiming to be from Location Services trying to serve me paperwork. They do not say what it is for. They even called my mother but refused to tell her who was trying to find me and why. They leave a voicemail every time saying I have until 5pm that day to call back or it will be escalated. They give a partial account number but no idea what its to as I dont recognize it. I never call back due to it sounding like a scam. They told my mom they mailed me paperwork over 30 days ago but Ive received nothing. Blocking the number doesnt work as theyll just call from a different one. This is pure harassment and they need to stop.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving calls from this company for the past two days, but they are trying to reach my mom. The way they are conducting their business seems defamatory and they are harassing people. Trying to get them to stop contacting me was a hassle and I believe they only did it because I yelled at them and cursed them out. They are highly unprofessional, called me emotional and took no responsibility for their actions. I even informed them of the complaints and eating they have on the BBB site. Im shocked they are still running with their ***** behavior

Location Services is NOT a BBB Accredited Business.

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