Reviews

This profile includes reviews for Carter's Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carter's Inc has 6 locations, listed below.

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  Carter's Inc

  3438 Peachtree Rd NE STE 1800 Atlanta, GA 30326-1595

• 

  Carter's

  9597 Mentor Ave Suite 19 Mentor, OH 44060

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  Carter's

  6865 Siegen Lane, Suite F Baton Rouge, LA 70809

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  Carter's, Inc.

  Oshkosh, WI 54901

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  Carter's

  27853 Juban Road Denham Springs, LA 70726

Review Details

• Review fromStephanie S

  Date: 12/08/2023

  1 star
  Just got a credit card with this company and it is by far the WORST company to ever get a credit card . They have been charging me late fees and when I call they say they will credit the late fee to my account , THEY NEVER DO . I have been getting charged late fees and interest on fees I did not even know existed . Paid off full balance and due to them never crediting the late fee , BOOM late fee again THIS IS RIDICULOUS. NO CUSTOMER SERVICE . THE AMOUNT OF ERRORS ON BEHALF OF THESE PEOPLE IS OUT OF PROPORTION.

  Carter's Inc

  Date: 12/09/2023

  The ******** credit card is issued and held by ****************************** ******** Consumer Affair has reached out by email to the customer to get some more information so we can forward this complaint to the bank.

• Review fromCh M

  Date: 11/21/2023

  1 star
  Was a customer for years. Ordered apperal 10 mins after ordering realized it was shipping to old address contacted them to stop shipment. They wouldn't told me contact carrier. Contacted carrier 3 times not to deliver well they did anyways and now I'm being chargers for items I never received. After having a credit card with them for over 10 years I have now canceled. Horrible customer service credit card company is just as bad. Do not purchase clothes from them not to mention half the products are cheap and don't last

  Carter's Inc

  Date: 11/22/2023

  The *************************** has reached out to the customer by email to get more information about the order. Unfortunately this customer does not have a current order with the email account provided to assist with addressing this issue.

• Review fromTam N

  Date: 11/17/2023

  1 star
  my shipping address got mixed up. I contacted them immediately after the order was placed. The customer rep told me to wait 30 minutes since I just placed it. 30 minutes later they said because the order was in process already they couldn't change it therefore I had to wait till the order got shipped out and contacted them back to change it. When the order shipped out guess what they said they couldn't do anything since it had been shipped. I DO NOT RECOMMEND THIS BUSINESS, SO INCONSISTENT AND NOT HELPFUL!
  
  
  
  
  

  Carter's Inc

  Date: 11/18/2023

  ******** Consumer Affairs reached out to the customer through email to find a solution to fix this situation with the customer.

• Review fromDunella J

  Date: 11/15/2023

  1 star
  I will never ever shop at Carter's again. They lie to you and play games. I ordered clothing for my grandbabies online, the merchandise was in stock. I was very excited to get the items and take them with me during the holidays to my grandbabies. I received emails stating the order was on the way. The day I was to expect the package to arrive, I instead received am email that read "my order was cancelled." What!!!!!!!! The package was on the way. No prior notice from Carter's, no phone call, nothing. This was a dirty dirty trick they play on customers. Don't have to worry about me shopping there again. I am done. Carter's is not a good company to do business with. When I called Carter's all they said was, "I am sorry but the items are out of stock." Then why were the items available online when I initially placed my order? Something's not wrong. I am done with this company. They play games with people's time, and money.
  
  
  
  
  

  Carter's Inc

  Date: 11/18/2023

  ******** Consumer Affairs reached out to the customer through email to find a solution to fix this situation with the customer.

• Review fromSally S

  Date: 10/24/2023

  1 star
  I had to keep reordering what I needed as Carters kept canceling my order. The first time it was lost in transit & the second time I was told items were out of stock even though they were shown online. I finally ordered in a larger size & am still waiting for that order to arrive20 days still waiting. One order was credited back to my account & the other I was given a gift card I dont want. I complained but got no satisfaction. Do not order from this company!!!!

  Carter's Inc

  Date: 10/25/2023

  The *************************** has reached out to the customer by phone and email to resolve this for her.

• Review fromCharles D

  Date: 08/04/2023

  1 star
  Carters till last month had an option to place orders online for customers. Meaning if you saw something that you liked in store, but with the wrong size. They could order it for you and ship to your house or store. Now for clearance they do not offer this option anymore. They can only place orders for doorbusters and full priced items (which they have available in store always because they are freaking expensive).The only option now is be lucky to find the right size or order online and pay for shipping. Online prices are often higher than in-store.Sad they ended this useful feature, I always need the sizes they do not have.Worst part is they didnt even let the customers know in advance. Spent sometime looking for something, went to the store just to be told we cannot do this anymoreWont be going back

  Carter's Inc

  Date: 08/05/2023

  Consumer Affairs would like to thank you for your feedback. We appreciate all concerns provided from our customers, and your comments will be shared with leadership.

• Review fromWill Y

  Date: 07/31/2023

  1 star
  Placed a pick-up order. Email said pick up by 8/7. Called the store on 7/31, was told the order had already been returned! No apology at all! Since the item was out-of-stock, the order cannot be placed again. Called customer service, the "Supervisor" Brianna said either go to the store to pick up or refund. Again, no apology at all. The whole conversation was like it was my fault, and they are doing big favor to refund the order. Totally disappointed how Carter's treats their customers, and how rude the customer service is!!

  Carter's Inc

  Date: 08/04/2023

  The ******** *************************** has reached out to the customer to apologize.

• Review fromFelicia S

  Date: 05/04/2023

  1 star
  I couldn't even order anything! I was on their website that I have ordered from previously with the exact same card( with appropriate funds) and my card kept getting declined but the message never stuck around long enough for me to find out why. Eventually I just went to Target for easier service for less price for the the same quality.

  Carter's Inc

  Date: 05/05/2023

  ******** Consumer Affairs is sorry for the experience and reached out to the customer to assist with the credit card's decline reason.

• Review fromKrista G

  Date: 04/27/2023

  1 star
  Liars. Harassers. Thieves. No customer service. Stay away from Carter's. They use cheap, thin material to make over-priced clothes that have manufacturing defects; from holes in the material to open stitches, their quality is subpar which is not reflected in their increasing prices. Anything labeled 'Osh is actually 2 sizes smaller than the size stated on the tag and their management thinks it's perfectly okay to mislead customers into purchasing mislabeled clothing. Beware: if you create an account with Carters they will ask you for a contact number and personal information to use in their reward program. Sounds nice, right? Well, what they don't tell you is customer service can use this contact number to call and harass you at any time. Shocking? It should be as this was the first company to harass me and I faithfully patronized them until last year. True story. If you return an item, do NOT accept a gift card for the store. Make Carter's reimburse how the purchase was made. Why? I'm glad you asked. If you return an item for any reason and they put it on a gift card, then they don't reimburse the tax that was paid. Clever trick on their part to steal money from hard-working people. Do NOT call or email Carter's to complain about their manufacturing defective clothing because they will ignore you. Know that it is nothing personal. Why is a 7 year loyal customer now shopping elsewhere? Carter's lost 70 items of clothing and ignored UPS claims and has yet to reimburse for all the lost items. Would you patronize a company that treated you like that? I would hope not. There are other manufacturers' of children's clothing that are better quality at reasonable prices. I urge you to find one of those companies.

  Krista G

  Date: 04/29/2023

  Facts are: I paid for goods. The goods had manufacturing defects. ******** refused to allow damaged goods to be returned for 2 years. Due to negligence, ******** almost lost the clothes twice but I saved them. The clothes were mis-delivered or stolen and ******** refused communications from that point on. I have emails to backup all the claims stated.All the missing items were not refunded as stated; see table below as everything without a price wasn't refunded. I have proof of paying $24.02 for the 4-piece race car pajamas set that is missing but yet to be refunded. I've repeatedly requested a refund in the form of a check because I will no longer patronize ******** so issuing store credit is effectively stealing the money originally paid.DescriptionsizeCarter's amountreason for return monster truck sweatshirt hoodie jacket, dark gray10sleeves same size as flag hoodie jacket listed above shorts, red, white, dark blue & yellow4T9.17pleat stitching onright leg polo shirt, blue4T5.39placard mis-sewn long sleeve dress shirt, green, red & white3Tarms too short & pocket not sown correctly fleece top, blue & gray blocking4Tsleeves too short & L sleeve open?polo shirt, green4/55.39torso too short; bottom hem has 2 holes polo shirt, salmon4T5.39torso too short & hole at placard short sleeve dress shirt, blue4Ttorso too short & bottom hem open stitches short sleeve dress shirt, dark blue, white, green, yellow, light blue & yellow.4Ttorso too short; fits like 3T, ******* sleeve open stitches short sleeve dress shirt, aqua, dark blue, pink, and white4T8.99torso too short, L sleeve stitching issues & open stitches at button hole long sleeve dress shirt, blue, ************************** too short & bottom hem open stitches long sleeve dress shirt, blue, light blue, peach, green & white4Tsleeves too short & 2 small holes in material at bottom hem long sleeve dress shirt, red, white, blue & light blue4T5.15sleeves too short & open stitching at pocket; hole long sleeve dress shirt, blue, brown, yellow & white4T5.99sleeves too short & open stitching R sleeve at end of buttons shorts, blue, ligt blue, dark blue, pink & white4T5.99inseam too short & hole in material next to zipper; looks like they tried to cover it shorts, blue4T6.59inseam too short & open stitching L leg hem long sleeve t-shirt with white firetruck theme4T5.00arms too short & hole in material on back long sleeve dress shirt, blue & white stripes4sleeves too short & open stitching hem fleece pants, gray3T4.93 too short & L pocket open stitching fleece pants, black3T4.93 too short & missed stitches R leg fleece pants, blue3T4.93 too short & hole below label stitching; looks like tried to cover it fleece pants, gray4T6.00 too short & open hem stitching R leg fleece pajamas, bear5T9.04 too short & open hem stitching fleece pajamas, monsters5Tpants 1-1/2" shorter than 2 other ************** under R arm pit fleece pajamas, wolf5T9.03 too short & open hem stitching R leg fleece pants, camo5T4.47 too short & open stitching L pocket fleece pant, black5T4.47 too short & L pocket not fully attached fleece pant, blue5T4.47 too short & holes in material L pocket fleece pant, gray5T4.47 too short & open stitching L pocket shorts, jean5Tinseam too long & open stitching R leg shorts, green5Tinseam too long & holes in material on and along stitching shorts, blue & white5Tinseam too long & open stitching R leg t-shirt, green, race car5T5.60torso too short & hole in material; can't see right side out polo shirt, dark blue5T7.20torso too short & open pocket t-shirt, dark blue, space shuttle 5Ttorso too short & hole in material t-shirt, bluish gray, race car 5T5.60torso too short & open hem flannel shirt, black, white, red & brown5Tsleeves too short & open hem long sleeve dress shirt, light blue ,white, brown & orange5T9.03sleeves too short & hole in material long sleeve dress shirt, black & white5T1.08sleeves too short & open hem long sleeve dress shirt, aqua, dark blue, white, green, orange & white5Tsleeves too short, strange marking & open hem long sleeve dress shirt, blue5T9.74sleeves too short & hole at sleeve long sleeve dress shirt, blue & white5Tsleeves too short & open hem long sleeve dress shirt, black, green, red & light blue5Tsleeves too short & open pocket polo shirt, black, no tags64.55torso too short & open stitching polo shirt, black, with tags6torso too short & open plackard polo shirt, maroon66.64torso too short & hole at base of plackard t-shirt, gray, race car67.22torso too short & hole in material t-shirt, gray & white stripes63.94torso too short & open pocket sweater, maroon61.28Osh; sleeves 1" short compared to red hoodie of same size & open stirches on collar long sleeve dress shirt, dark blue, green orange & white67.66sleeves too short & sleeve not fully attached long sleeve dress shirt, dark blue, light blue & white610.19sleeves too short & & open stitching jeans6Osh; open hem fleece pajamas, monsters610.181-1/2" shorter than cotton pants of same size & open hem cotton pants, black6 too short & hole in material fleece pant, blue62.64 too short & pocket not fully attached fleece pant, gray62.63 too short & hole at hem; trying to cover up fleece pant, black62.64 too short & hole in material cotton jacket, dark blue78.87sleeves too short & open stitching in hood fleece jacket, dark gray & orange710.052 sizes too small & hole in pocket flannel shirt, black & white710.39sleeves too short & open stitching in pocket long sleeve t-shirt Halloween shirt, Boo crew7Osh; sleeves 2" shorter than size 6 & hole in material polo shirt, red74.94torso too short & open stitching 4-piece race car 100% snug fit cotton pajamas8pants too short by 1" compared to vehicle pattern (also included in return)short sleeve dress shirt, green, light blue & white8sleeves too short & stain t-shirt, green, lucky kid8torso too short & hole in material t-shirt, dark blue, blue, & pink stripes8torso too short & open stitching t-shirt, blue, purple, aqua and light blue stripes8torso too short & hole in material shorts, dark blue8inseam too long & hole in material shorts, dark blue with gray waist8inseam too long & hole in material

  Carter's Inc

  Date: 04/28/2023

  Consumer Affairs received 135 garments from the consumer, after processing her claim, we refunded all items purchased from 2019 to the current year. This resulted in 74 out of 135 items being refunded. The consumer received a refund check for the amounts paid based on her Rewarding Moment's transaction history. The remaining items were returned to the consumer. The consumer filed a claim with *** but they did not agree with her claim and provided proof of delivery. In the end, we refunded the consumer via gift card for the remaining items she states she did not receive back. The gift card included her state taxes. All documentation has been provided to the consumer numerous times.

• Review fromShaina T

  Date: 03/22/2023

  1 star
  50% off entire site and store! ?????? What a joke! Biggest ignorant group of ppl! Entire means all except for CARTERS apparently. Only some of the ENTIRE site and store actually qualify for the 50% off! They send 1000s of emails getting you to order products and then false advertise the actual sale! Beware! There products are worth what you’d have to pay full price for!

  Carter's Inc

  Date: 03/25/2023

  Consumer Affairs replied to the customer through email.