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            • ASOS Ltd.

              3620 Royal South Pkwy Bay 17 Atlanta, GA 30349-3603

            Business ProfileASOS Ltd.

            Clothing

            Contact Information

            3620 Royal South Pkwy Bay 17

            Atlanta, GA 30349-3603

            Visit Website

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            102 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            3620 Royal South Pkwy Bay 17, Atlanta, GA 30349-3603
            BBB File Opened:
            3/22/2011
            Alternate Business Name
            • ASOS.com
            Business Management
            • Assistant
            Contact Information

            Principal

            • Assistant

            Customer Contact

            • Assistant
            Read More Business Details and See Alerts

            Customer Complaints

            102 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On January 13, 2024, I placed an order for six dresses. Of these, I decided to keep four and returned the remaining two due to size issues. ASOS sent me a shipping label via email for **** I packed the items and affixed the label to the package. However, tracking the package has been challenging. As it was dropped off at a standalone *** kiosk, there hasn't been any visible activity. Despite contacting ***, they couldn't provide any information. I reached out to ASOS via their chat line, their sole communication channel, but received no assistance.Initially, I didn't blame ASOS, assuming *** lost the package or it was misappropriated. However, as I'm not the shipper, I couldn't file a claim with *** for investigation. *** suggested I contact ASOS to file a claim so *** can start an investigation, but **** declined to help. Now, I'm starting to suspect ASOS may share some responsibility for the situation. I attached a recent chat transcript showing their refusal to assist. I'm currently out the cost of the two missing items, as well as the returned ones. Although I hadn't noticed negative reviews before, I'm reconsidering future purchases from ASOS if this matter isn't resolved.
            Read More
            Read 101 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joanna M

            02/16/2024

            I have been a customer for over 15 years. I made a huge order this morning, went back 15 minutes later to make a change (which they state is ok on normal shipping), and was told I had to pay another full-price shipping fee for one small item add-on. After an hour on hold with customer service. They are greedy and extremely unhelpful. Basically, they don't do what they promise and will take your money regardless. Stay away.
            Read 6 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

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