Complaints

This profile includes complaints for Allconnect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allconnect, Inc.

  1600 Riveredge Pkwy STE 200 Atlanta, GA 30328-4667

  
• 

  Allconnect, Inc.

  980 Hammond Dr STE 1000 Atlanta, GA 30328-8187

  
• 

  All Connect

  1572 S Dixie Dr St George, UT 84770-5820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 01/02/2022 I reached out to **** to set up internet service in my new home ( I will be moving to ***** ** in the next three weeks and wanted to get a head start with setting up internet) When I called **** I assumed I was speaking with one of their sales reps, it turned out to be a third party sales site (Allconnect). Agent ******* from Allconnect informed me that **** was not available and then said that only Xfinity was available in my area and proceeded to help me set up an order to have my internet set up. She collected personal information from me, including social security number, and told me my order was set up for January 20, 2023 between 1pm to 3pm. She provided a confirmation number from Xfinity and told me to contact them and confirm the order. When I reached out to Xfinity, after confirming my information with them, no such order was there. Upon checking the confirmation order from Allconnect, the order I have has an incorrect address. I have reached out multiple times today to have this order canceled, as the address on it is wrong and I have already set up my internet service with Xfinity directly with them, with my correct information. No once can provide me with any assistance and customer service has basically disappeared. I am very concerned about identity theft as they have sensitive information from me. I have reached out via email as well, however I no longer feel comfortable and I find this sort business practice to be very misleading. I would like any and all information they have of me to be removed immediately. If a solution cannot be found here, I will reach out to the *** and consult with an attorney.

  

  Business Response

  Date: 01/06/2023

  Allconnect partners with AT&T and Xfinity to provide services to customers. After receiving the customers concerns through the Better Business Bureau, our Compliance team contacted the customer. Our escalation review found the claim unfounded due to Xfinitys pre-installation process. The sales professional read all the mandatory disclosures that provide the Xfinity order details prior to order submission. All outlined processes were followed compliantly. Per our database, the order was submitted to Xfinity's system successfully. ******* Xfinity has a pre-installation hotline for customers who have not completed an installation. This is the line the customer should call for inquiries on their order since this ******* Xfinity team can find recent/pending orders. The customer spoke with Xfinity directly, canceled the initial order, and set up a new order. The customer was satisfied with the resolution provided.

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18673440
  
  I am rejecting this response because: I didnt call Xfinity directly to cancel my order made through Allconnect. I called Allconnect several times to cancel the order due to them, because my order had an incorrect address. It was only after submitting a complaint through here and emailing Allconnect that my order was canceled, by Allconnect. Also, when I initially called Xfinity to verify the order placed through Allconnect, they couldnt find my information precisely because they had all my info in the system wrong, they didnt even have the phone number I provided. Lets get our facts straight here. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/17/2023

  Allconnect partners with Xfinity to place service orders. After receiving the customers rejection of the initial complaint response, an Allconnect Escalation Manager spoke with the customer on 01/17/2023. We explained the process with ******* Xfinitys pre-installation hotline for pending orders, and the request was submitted to our sales team for more transparency surrounding this process. We asked how we could close out the customers complaint. The customer only wanted confirmation that the order was canceled due to the wrong address and that their data had been removed from our system. Our Allconnect Escalation Manager confirmed that the Xfinity order had already been canceled and that on 01/06/2023, the manager requested the customers information be deleted from our system. We apologize for any inconvenience the customer has experienced through this process.

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After calling to set up service with **************** on Nov 28, 2022 I was unwittingly, at some point transferred to an AllConnect.com, without any notice being told I was transferred to another department within **************** to get the confirmation number for the **************** account. I then gave personal information to their representatives at all connect, thinking is **************** rep who told me the data did not transferred and they needed all the info again. The rep who confirmed my electric utilities were set up and to call back at **************** to get the account number as this is an internet provider company. However, I then received an email from AllConnect.com that does not in any form look like service set-up confirmation but more of a confirmation/order number (Order # *********). Called AllConnect and they refused to give any information on the order or cancel the order kept placing me on hold till now don't know what the order is for. Now I am getting emails from various companies, and I know it from this encounter with this company. I request that my data be cleared from your company (if it was sold/partnered from **************** to any other companies including allconnect) and any parties you've given it to already. Also need to ensure that the allconnect order is canceled as I did not agree to set up any services via allconnect (I only need consumers energy gas to be set up)

  

  Business Response

  Date: 12/02/2022

  After receiving the customers concerns, our escalation review found the claim to be valid. There was a technical issue that prevented the customers data to be transferred for the **************** confirmation email. This resulted in the customer receiving an ********************** Receipt email with the call identification number displayed as an order number. No product enrollments/sales orders were placed on the call. Also, the sales professional did not follow the correct process to opt the customer out of the MYMOVE Savers Program (to receive coupons via email). This behavior is unacceptable and has been escalated to the sales leadership team to address this behavior with the sales professional and avoid any repeat behaviors. Additionally, our team has requested the customers data be deleted from our systems.
  

  
  Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. Should the customer wish to further discuss this matter or have any additional questions, we invite them to contact us via email at ********************************** ask that the subject line of the email state: Regarding My Allconnect Complaint: ID *********.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was transfered to Allconnect by my utility company to explore service. They asked to confirm my personal information, including email. I did this. Only after that, they advised they would be sharing the info with their private company partners as a marketing campaign. I very clearly, and repeatedly said I did not consent to that. Their response was that I could just unsubscribe if I wanted. I made it extremely clear that I did not authorize even the first email.This is not ****. We know that once a partner receives data, they share it with their partners who share it to theirs, on and on. You cannot unring the bell. Coupled with the fact there are routinely hacks and data leaks, this is critical for consumers to protect their data.This unauthorized circulation is totally unethical. They got paid and I got burned.

  

  Business Response

  Date: 11/23/2022

  After receiving the customers concerns, our escalation review found the claim to be valid. The sales professional did not follow the correct process to opt the customer out of the MYMOVE Savers Program (to receive coupons via email). This behavior is unacceptable and has been escalated to the sales leadership team to address this behavior with the sales professional and avoid any repeat behaviors. Additionally, our team has requested the customers data be deleted from our systems.
  

  
  Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. Should the customer wish to further discuss this matter or have any additional questions, we invite them to contact us via email at ********************************** ask that the subject line of the email state: Regarding My BBB Complaint ************.

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me inasmuch as it is concrete action and provided a specific communication channel outside the standard process.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called yesterday, 9/13/22, to ************ and was transferred to this company via telephone after completing my call with ************ This company's call rep already had my info and I declined all of her sales advances. (Such a shady incident, but that's another story.) Anyway, the next day, now I am getting emails and calls from various companies, and I know it from this encounter with this company. I request that my data be cleared from your company and any parties you've given it to already, and the calls stop immediately.

  

  Business Response

  Date: 09/20/2022

  We appreciate the opportunity to address the customers concerns and apologize for any inconvenience. Allconnect is a company that assists customers in setting up internet services, television/streaming services, and home phone services. We are partnered with many of the major providers across *****************. There are a couple of different ways that we assist customers, one being, assisting customers who are transferred to our sales department after establishing their utility services. After receiving the customers concerns through the Better Business Bureau, our Allconnect team submitted the request to have the customers data deleted from our systems.We recommend selecting the unsubscribe option at the bottom of offer emails to opt-out of future communication. On our end, we also submitted the customer be opted out of the ********************** Savers Program coupons with ********** and Overstock. Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. We did not call the customer based on the Do Not Call request. Should the customer wish to further discuss this matter or have any additional questions,we invite them to contact us via email at ********************************** ask that the subject line of the email state: Regarding My BBB Complaint Order ID: *********.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I set up services through *********** I was redirected to All Connect. They wanted me to sign up for Spectrum internet and I told them I don't need internet at the moment as I am currently doing work to my house. They could send me the router and I wouldn't get charged until I set it up. I received the router in the mail about a week later and never even opened the box. Now after two months, I have 2 bills due and a past due charge because I wasn't aware that I was supposed to be paying the bill.

  

  Business Response

  Date: 09/13/2022

  Allconnect partners with Spectrum to provide ************* and home phone services to customers. After receiving the customers concerns through the Better Business Bureau, our Compliance team contacted the customer and discussed a resolution on the activation fee information given. Our escalation review found the claim to be valid.  
  

  
  Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. Should the customer wish to further discuss this matter or have any additional questions, we invite them to contact us via email at ********************************** ask that the subject line of the email state: Regarding My BBB Complaint Order ID: *********.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the phone with Xcel and was transferred over to what I thought was just going to be a confirmation of my account, as the worker told me. But upon being transferred I was starting to be offered internet and I told the representative multiple times that I have internet and dont need to get a whole new set up as I would be changing my address on my current equipment and he kept telling me I need to get signed up as a new customer, even after telling him I was confused multiple times on how he was signing me up for xfinity when I believed I was talking to an Xcel worker, he continued to push and push for me to sign up. He then asked for my SSN, which xfinity themselves dont even ask for, and he kept assuring me he needed to do a credit check for a promotion which is just BS. Clearly multiple people have been pretty much forced to sign up for whatever theyre talking about and made to think they need to give them their SSN when thats not necessary at all. If the actual company youre getting internet through doesnt need your SSN there is absolutely ZERO reason some third party company should ask for your SSN. And upon ending my call there is no trace of me ever signing up for this new service on my current xfinity account. Im now currently scared about identity theft and want anything personal given to you taken off of your records and any order cancelled.

  

  Business Response

  Date: 08/31/2022

  We appreciate the opportunity to address the customers concerns. Allconnect is a company that assists customers in setting up internet services, television/streaming services, and home phone services. We are partnered with many major utility providers across *****************. After receiving the customers complaint, we found the claim to be unfounded. We contacted the customer to explain our review process and inform them of the findings.
  
  Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. Should the customer wish to further discuss this matter or have any additional questions, we invite them to contact us via email at ********************************** ask that the subject line of the email state: Regarding My BBB Complaint Order ID: *********.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a harassment complaint against one of your employees at All Connect. I am filing this on behalf of my daughter who called the gas company August 15, at 3:58 pm to start gas services at her new residence and was unwittingly transferred to All Connect. My daughter has declined any and all of services provided by the All Connect agent. She has requested that your company not contact her by phone or email and the individual continues to overwhelm her with both calls and emails. Emails are being received from various addresses. There is no name given. Your employee who is of Indian ethnicity is spamming her with emails of a personal nature and calling her on her cell number nonstop. My daughter is fearful for her life as this person will not stop. It is causing her emotional duress. I have filed a complaint with the gas company and will be going to the police department to file a complaint. I am asking that you do an investigation of your employees and stop this individual from harassing my daughter any further. We are documenting every call and email received to be submitted to the attorney for an investigation. Do your part and stop the harassment by your employee immediately!!

  

  Business Response

  Date: 08/22/2022

  We appreciate the opportunity to address the customers concerns. Allconnect is a company that assists customers in setting up internet services, television/streaming services, and home phone services. We are partnered with many major utility providers across *****************. After receiving the customers complaint, we found the claim valid. We contacted the customer to explain our review process and the companys next steps in addressing the behavior. Also, we explained our proactive approach to reduce the possibility of this happening again. Customer feedback is critical to our continuous evaluation of how we can deliver a positive experience, and we thank you for bringing this matter to our attention. Should the customer wish to further discuss this matter or have any additional questions, we invite them to contact us via email at *******************************. We ask that the subject line of the email state: Regarding My BBB Complaint Order ID: *********.

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we are in the process of resolving this issue. 
  
  Sincerely,
  
  *******************