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Important information

• Advertising Review:

  BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
  
  In BBB's general review of Urbema, LLC’s website, an advertised claim(s) was found for which we requested written substantiation.
  
  BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
  
  https://www.bbb.org/code-of-advertising
  
  BBB's requests are based on these specific codes:
  

  The complete BBB Code of Advertising may be viewed online at https://www.bbb.org/code-of-advertising. For reference to the standards in question, please see the specific guidelines below:

  1.0: Basic Principles of the Code

  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

  12. Lowest prices, underselling claims

  Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims.

  12.1 Advertisers must have proper substantiation for all claims prior to dissemination.

  12.2 Unqualified underselling claims must be avoided.

  12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price.

  29. Subjective Puffery Claims

  29.1 Expressions of opinion or personal evaluation of the intangible qualities of a product or service are likely to be considered puffery. Such claims are not subject to the test of truth and accuracy and would not need substantiation.

  29.2 Puffery may include statements such as “best food in the world” and “we try harder” as well as other individual opinions, statements of corporate pride, exaggerations, blustering and boasting statements upon which no reasonable buyer would be justified in relying. Puffery also includes general claims of superiority over comparable products that are so vague that it can be understood as nothing more than a mere expression of opinion.

  29.3 Ultimately, whether any particular statement or claim is puffery will depend upon the context in which it is used in the advertisement.

  We contacted the firm regarding the specific advertising below

  www.urbema.com

  1. With UrBema's Wholesale Order Portal

  2. By offering the best Human Hair, Hair Accessories and Hair Care products at the lowest prices.

  To date, the firm has not responded.