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Business Profile

Auto Warranty Services

Safe-Guard Products International, LLC

Complaints

This profile includes complaints for Safe-Guard Products International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe-Guard Products International, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 131 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding the *** Drive Easy" extended warranty program. -- On 1/18/2024, I received a physical letter in the mail offering me updated/extended terms for my current contract so that it would now expire on 6/15/2031 or 172k Miles (whichever occurs first). The deadline for that offer was 3/25/2024, which I accepted on time. On 6/11/2024, I received a notification from ******** for the updated agreement, which I signed, and received the completed document on the same day. -- Fast-forward to July 10th of this year (2025), where I attempted to bring in my vehicle for warranty repairs at *************************** in **********, **. During that visit, I was advised that my contract was either invalid or inactive. Therefore, I spent the majority of that business day attempting to rectify the issue by either calling the ************ number (as advised by the dealer) or emailing ***** ***** ******************* from the underwriting department (as advised by one of the underwriting department members after being transferred). ***** first mentioned that he was going to get with the Account Mgmt team, and then mentioned in a later email that he was going to get with the Client Relations team. Unfortunately, that was the last I heard from him on the 10th, and I was forced to pay the diagnostic fee to the dealer and drive home. The dealer has kept the work order open so I can resume work, but unfortunately, a week has passed with zero progress from VW Drive Easy (SG Intl). After calling the 844 number again, I was advised by one of the adjusters that ***** was on vacation and that they were trying to get hold of the individual who is covering him while out. -- At this point, I want to get this resolved as quickly as possible so I can get my vehicle repaired ahead of a road trip that I need to take at the end of the month. I should not be penalized for an "invalid term length" that was offered to me by this company (especially for my first time trying to use it).

      Business Response

      Date: 07/25/2025

      Please see the attached. 

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******
    • Initial Complaint

      Date:07/16/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a total loss on a camper due to hail damage. Filed a claim with GAP and my insurance. Payoff was $52k. My insurance paid just over $26k. GAP paid $10129.18. so I called to see why I'm being stuck with remaining balance. I was told I over paid for the camper and they valued the camper at $35k and my contract was for 120% of the value. I have the **** from the manufacturer for $56k. Then my lien holder called the *********** which they told them I was late on payments. I have all my payments I was never late on a payment. I got in contact with my attorney general and got an agent with them to get in contact with the **** They then proceeded to tell the attorney general agent that I had a lease therefore they wouldn't cover the rest when it in fact was not a lease and the paperwork they sent to the agent with the attorney general had no signature. This company doesn't care about the customers what so ever. And have lied multiple times. They wear your BBB badge with pride on every paper and website. So ask yourself is this really what the BBB stands for and backs a company like this.

      Business Response

      Date: 07/23/2025

      Please see the attached. 
    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/14/2023 I purchased a car for my daughter and we purchased GAP insurance in case she was in an accident and the car was worth less than what was owed. On 4/10/25 my daughter was in an accident and the car was deemed totaled by Progressive Insurance and they paid the fair market value around $4000.00. both my daughter and myself have been dealing with Safe-guard Products to pay off the difference and to date, they still have not paid it off. We've supplied them with all documents they have requested including payoff amount and transaction history. Every time we contact them to find out what's going on, they have a different story. On 5/31/25 I made a payment of $149.05 on a car I do not possess anymore and on 7/7/25 I paid $30 for a skip a payment to maintain my excellent credit rating. On 7/28/25 another payment of $149.05 is due. I believe this is a fraudulent organization and they are doing everything they can to stall paying me for a service I paid $895.00 for. It does not take over three months to pay a claim. The balance owed on the car is $1,671.83 plus $149.05, plus $30.00 for payments and fees I've had to pay while they stall.

      Business Response

      Date: 07/15/2025

      Please see the attached. 

      Customer Answer

      Date: 07/15/2025

       
      Complaint: 23588029

      I am rejecting this response because:

      On 6/23/25 I called Safe-Guard and spoke to ****.  **** told me that everything was completed and that it would take 7-10 business days to process payment.  The website for checking claim status also read "processing".  Yesterday, the status was changed to "open", and now Safe-Guard is asking for 5 pages of the loan contract.  We supplied this already, along with transaction history and payoff amount from the lienholder America *******************  It is my belief that Safe-Guard Products International burdens claimants with an excessive amount of paperwork to complicate, confuse and increase the chances of denying a claim to those who cannot constantly jump through all the hoops Safe-Guard Products International LLC asks for.  I however, have supplied everything and they keep asking for more.  I believe they are stalling on following through on their obligation to provide the service I paid $895.00 for.

      Sincerely,
      ****** J ******

      Business Response

      Date: 07/17/2025

      Please see the attached. 

      Customer Answer

      Date: 07/18/2025

       
      Complaint: 23588029

      I am rejecting this response because:  This is nothing but a canned response they provide to everyone.  They should have provided us with a complete list of everything needed up front so we can supply what they needed right away.  Constantly evolving requests is dragging this out unnecessarily.   Safe-Guard is forcing me to make payments on a car I do not own in order to maintain my excellent credit rating.  Are they going to send me a check for all these payments I am making?  Or is Safe-Guard trying to drag out this process in order to reduce the amount they have to pay the lienholder?  Our lives are on-hold until this is handled.  Please Handle it!  I paid for a service and it shouldn't take over two months to get the service I am entitled to!

      Sincerely,

      ****** ******
    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tire and wheel policy from the dealership. 7/9/25 Driving home one day and hit brick pieces in the roadway that caused my tire to instantly go flat. My claim was deemed not road hazard and denied.

      Business Response

      Date: 07/17/2025

      Please see the attached. 
    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * If you need more in depth details or documents, please reach out, they cannot treat people this way. I don't wanna use the word scam, though it feels that way. I was in a car accident on 2/16/25. I then filed a gap claim with my provider on 2/19/25. On today 7/8/25 they still have yet to resolve my claim, they refuse to process it. They require an OBSCENE amount of paperwork and make it really hard to upload it. I have been calling them over and over, its a different person everytime so I have to explain everything all over again, they keep saying I'm good to process, that they can send it to audit the way it is, then it just gets sent back! I ask them "what do I need to do?" I've submitted everything I can possibly get, I'm going to lose about 14k because of gross incompetence. The whole experience has been traumatizing, **** credit company kept me on hold for 5 hours before I gave up and had to pay for ***** to make my screenshots of my payment history into a PDF just to upload it. Seems like they just want to jerk me around long enough for the claim to expire. The accident wasn't even my fault and I'm forced to call and deal with this process for 5 months?! I have submitted my dashboard for my claim. The photo shows a list of everything they ask for and what I can get a hold of which should be plenty to finish a claim, the police report(which doesn't exist due to no personal injuries, which I explained), payment history is so recent ALL canceled items are on it, they are just mislabeled due to it being a 3rd party, I couldn't get a hold of them(3rd party for recipt because the 1st party was bought out and lost the paperwork somehow), which I explained, The amounts match ones in the contract minus a oilchange on the service contract, they are being unreasonable. Honestly I just want this to be over, everytime I check my claim and it's rejected for the umpteenth time I have a breakdown.

      Business Response

      Date: 07/15/2025

      Please see the attached. 
    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/9/25. Had a busted tire and was at tire shop getting new one. Called and emailed with ***** ***** who told me I just needed to get documentation and photos from the tire shop, and to have the dealer submit the claim and I would be fine and get paid. He did NOT tell me I needed to get it pre-approved first which is why they denied my claim. Its been months and hes not responding now. If he had given me correct instructions I would have followed them. Shady.

      Business Response

      Date: 07/08/2025

      Please see the attached. 
    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Safe-Guard Products International regarding improper service under the DentCARE portion of my **** TripleCARE Protection Plan. On June 16, 2025, a third-party vendor dispatched by Safe-Guard (1-800-DentDoc) attempted to repair a dent on the left fender of my vehicle. During the service, the technician drilled a hole inside the front trunk (frunk) area. The dent could not be accessed due to a double-walled panel, and the repair was never completed. However, the hole was left behind, causing new, permanent damage.Afterward, I took my vehicle to a professional body shop. I was informed that the area the technician drilled into is a structural buckle zonea safety-critical section designed to absorb impact in a collision. The body shop explained that this area should never be drilled, and the action could compromise the structural integrity of my vehicle.I contacted Safe-Guard/**** TripleCARE on June 26, 2025. Instead of taking responsibility, they told me to follow up with the third-party vendor, essentially shifting all blame to DentDoc. I believe this response is *************** contract is with Safe-Guard Products and **** TripleCAREnot with their subcontractor. While DentDoc may have performed the work, Safe-Guard is responsible for administering and guaranteeing services under the protection plan. **** and Safe-Guard cannot shift liability for damage caused by a vendor they hired and authorized.The service performed violated multiple terms of the DentCARE agreement, which explicitly excludes:Dents in inaccessible or braced areas Repairs that could compromise the vehicles finish or safety structure Despite this, a repair was attempted in a double-walled panel and resulted in structural damage. I now have a hole in my vehicle that did not exist before the service.Request fender replacement at ****'s expense, written acknowledgment of improper service, and full accountability without redirecting me to DentDoc.

      Business Response

      Date: 07/01/2025

      Please see the attached. 

      Customer Answer

      Date: 07/05/2025

       
      Complaint: 23524493

      I am rejecting this response because:

      Sincerely,

      ***** *****

      Customer Answer

      Date: 07/08/2025

      Thank you for the response. While I acknowledge that I signed paperwork from ******* permitting them to attempt a repair, including drilling if necessary, I was not informed that the area being drilled was a structurally sensitive buckle zone that could compromise the integrity of my vehicle in an accident.
      As a consumer, I relied on the expertise and professional judgment of the technician, who was dispatched by Safe-Guard under my **** TripleCARE DentCARE claim. I was never advised of the risk or that the location being drilled was considered inaccessible or unsafe for paintless dent repair under the terms of my contract.
      To clarify the facts:
      The technician originally visited my home and drilled into the fender during an unsuccessful attempt to repair the dent.
      I later brought the vehicle to ******** facility only to have the damage assessed. No additional repair was performed at the shop.
      The damagea hole in my fenderoccurred at the technicians discretion during the initial service visit.
      While I did sign a form allowing a repair attempt, this does not absolve DentDoc or Safe-Guard of responsibility for performing work that should never have been attempted under the DentCARE contract, which excludes repairs in inaccessible or braced areas.
      Safe-Guard cannot pass the blame to DentDoc. My contract is with Safe-Guard/****, and they are responsible for the work performed under that agreement. If their vendor caused structural damage while acting on an authorized claim, the remedy must come from themnot the consumer chasing the vendor independently.
      I respectfully repeat my request for:
      Replacement of the damaged fender at Safe-Guard or Fords expense through a ****-authorized body shop.
      Written acknowledgment of improper service and a commitment to take responsibility for vendor actions performed under contract.
      Thank you for your continued attention to this matter.
      Sincerely,
      ***** *****

      Business Response

      Date: 07/13/2025

      Please see the attached. 
    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an extended warranty on my car with this company. I filed a claim on 6/4/2025. I have called several times and my payment has not been sent. Every time I call there is a new reason why the claim is not eligible Have had my address updated 3 times with the same address. I have submitted the same information 4 times. Each *** has a different story as to what the issue is with the claim the claim# that they gave me comes back as "Not a valid claim #" but that's how the phone *** uses to locate my claim in the system. My contract# **********. My Claim #********.

      Business Response

      Date: 07/01/2025

      Please see the attached. 
    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with this company since mid April trying to get my GAP coverage money. My vehicle was written off and i had GAP coverage that i had been paying for through Quality Guard ( under Safe Guard). I sent all the required documents and was approved for my payment. Since then i have been told the cheque was approved on April 28th. However my lien holder has not received anything. The payment is for 6157.27$. Since then i have called numerous times and been told to wait 7-10 days, that they have escalated my payment to priority on May 30th, they did a stop cheque so they could issue a new cheque on June 12. As i am writing this i have just been informed they are waiting for a response from my lien holder about the cheque. i have requested a tracking number *** cheque id number multiple times but am always told they either dont have it or the can not give it to me. They have left me on hold for almost 40 mins every call. There never seems to be supervisor available to speak with me but they are able to speak with supervisors.I have many reviews of people saying they received the same treatment and that contacting the BBB or getting a lawyer involved is the only way they were able to receive their payments.

      Business Response

      Date: 06/30/2025

      Please see the attached. 

      Customer Answer

      Date: 07/04/2025

       
      Complaint: 23508303

      I am rejecting this response because:

      I have been told this many times before and my lien holder has never received the cheque. This is the 2nd time Ive been told a cheque has been sent and I must wait for lien holder to receive it. There is once again no way for me to track the cheque and I feel I will once again have to start the process of having a new cheque sent out. I cannot accept this response until I am given some kind of guarantee or proof that the cheque has been sent. A time line of when it will be received or a way to track the cheque. 
      Sincerely,

      Uta Maenzanise

      Business Response

      Date: 07/08/2025

      Please see the attached. 
    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gap insurance with this company. I totaled my vehicle and was unfamiliar with the claim process. So it took me a little while to gather the documents needed to file it. After i finally gathered all the necessary documents this company took forever processing it. My claim was denied because they said I only had 250 days to file a claim. No where in the contract I received did it say this. Nor was it told to me at the time of purchasing the gap coverage with the vehicle I purchased. Now my credit is severely damaged because of the company denying my claim. I feel that this company needs to honor the contract.

      Business Response

      Date: 06/26/2025

      Please see the attached. 

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23497963

      I am rejecting this response because:

      Sincerely,

      ***** *****

      i never received that when I signed that contract

      Business Response

      Date: 07/08/2025

      Our apologies for the delay, we did not receive initial notification of Mr. ******* rejection. Please see the attached. 

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