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Find a Location

Mercedes-Benz Mbrace has 1 locations, listed below.

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    Business ProfileforMercedes-Benz Mbrace

    Auto Alarms

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 422628, Atlanta, GA 30342-9628
    BBB File Opened:
    10/22/2014
    Business Management
    • Ms. Lynette Hunter, Executive Secretary
    Contact Information

    Principal

    • Ms. Lynette Hunter, Executive Secretary

    Customer Contact

    • Ms. Lynette Hunter, Executive Secretary
    Additional Contact Information

    Email Addresses

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I traded my 2018 Mercedez Benz for a new 2023 Model on Oct 2022. I called the ******************** and told them that I no longer owned the 2018 model, but I want to continue the stolen vehicle tracking service to continue to my new vehicle. The person that I spoke to said they would process that. I was never told that there are two different service for older vehicle and newer vehicle. I was never told that I had to cancel the service. They continue to charge me the subscription fee of $199. On October 2023 I found out that my subscription was expiring at the end of the month. I called ******************** and told them that I paid $199 and it should'nt expire. They proceeded to tell me that the $199 was for my older model vehicle and was never cancelled. I told them about the conversation I had back in October. I told them that since I no longer owned the 2018 vehicle I was provided the wrong information that I should get a full refund. They said they can only give me a partial refund. They provided me a partial refund of $68.15. I am asking Mercedez Benz to give me the rest of the refund of $130.85 because I should'nt be paying for service that I am not receiving specially if I was given the wrong information.

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paris B

    1 star

    12/27/2022

    Hello. I spoke with a representative by the name of **** in October regarding my services being disconnected. I asked him were there any trials for ******** me because I wasn't currently working at the time. He told me thank you for being honest and I will give you a 12 month trial. He stated your card will not be charged but we need one to be kept on file. After months later I get a bill. I spoke with customer care, the lady stated the rep was no longer there and she will reverse the charges and I will not be charged. I was told a manager will give me a call. It is now December. I have called at least once a week . I have been transferred to special services and told they will send it to their manager and the manager will give me a call the day off. I also was told give manager 24 hours. I continue to get the run around and I am very unsatisfied with ********. I have never experienced this with Any other company. Calls are being monitored and recorded So I am unsure why the call cannot be replayed and this could be taken care. I was told by a Rep the call will be listened too months ago and still hasn't happened.I'm not sure what the issue with this company but they are representing ******** badly.

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