Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got accepted into landing square on August 15th. My move in date got pushed back 3 times due to apartment not being ready or them supposedly not knowing i was moving in although move in dates had been set by an employee there multiple times. On move in day (9/13/24) apartment still was not ready with some major-minor issues. I have no AC, i have mold on my ceiling and walls, my shower head was gone which i had to buy my own, i had to scrub and clean my own apartment down because cleaners did not. This caused me to not be able to move my things into my apartment for 2 wks after receiving my keys. The manager refuses to send out pest control even though I was told it would be done on my move in day but never happened. there is ***** f**** all over kitchen, on refrigerator, near microwave, in and outside of cabinets. There is a large ***** infestation, i have came out of my pocket so much money for trying to treat problem but it is not working. I cannot afford to keep buying things every week. Dish washer broken filled with dirty water and dead roaches. The office keeps telling me things will be fixed but now I feel as if no one is taking the initiative to fix the problems. It has now been 1 almost to months and no help at all. I keep having to reach out to get updates which is not getting me anywhere. The manager came to inspect my unit and told me it will be hard for them to let me out of my lease with no penalty because other apartments are way worse than this. So now i am having to pay two months rent to leave and was told i also have to stay another 60 before leaving, even though the apartment management team are the ones to did not abide by the contract. I have none working appliances, mold, and a bad pest problem that i have begged them to fix. I even had a code enforcement officer come out to write them up but they did not care, they still ignored our request. I have so many health problems, i can not be in a apartment with these bacterias. Please help

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a broken stove that only works with one eye size 2022. I have reported this several times and shown with the front office staff and the property manager and assistant property manager SEVERAL times. I was told in the first week of July I would have a new stove. O.n September 3rd I was told a stove was ordered and I would receive a new one AGAIN by the manager. Since this conversation they refuse to answer calls, respond to maintenance requests and more. There was a power outage earlier this week that caused my stove to spark fire AGAIN and now it no longer works at all.They always put my requests as completed without ever completing anything. Because they don't answer the phone I have to leave work early several times a month to come into the office to speak with someone just to be given this false hope. Today they didn't answer so I went to the office at 330 because they don't close until 5.yet they were closed early with a sign saying they'll be back at 3. I didn't want to do this but there is no other way to get help

• Initial Complaint

  Date:02/17/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, **** I decided to apply to an apartment at Landing Square. I noticed that prior to submitting my application, there was a $200 fee per resident even though their lease indicated that the application fee was $60 per person and $100 admin fee. I attempted to reach out via text to see if this fee can be adjusted, but I received no response. I decided to call and ask someone in the leasing office for assistance, but was told that the fee is $300 per applicant. I decided that I would just move forward with paying $200 per applicant and not press the issue any longer. On January 4, ****, I received an email that everyone had signed the lease and a follow up email with a receipt for my application. However, my cosigner that I had invited to sign their portion of the lease never received an email nevertheless signed his portion. I had him check his junk mail and his spam mail and he never received anything from Landing Square. At that point, I had attempted to reach out to the leasing office and no one was answering the phone. I kept trying their number throughout that week to no avail. By January 9th, my application was expired and I had tried to call and send a text message to the number to receive a call back. It was at that point I knew I had to look for another apartment as Landing Square had decided not to respond to any of my attempts to reach out to them. Currently, I am residing in another apartment, and no longer seek out any services from landing Square. I attempted to reach out yet again to get a refund for services that werent rendered. I have not heard anything from Landing Square nor corporate. I attempted to dispute the $200 charge on my debit card, but was denied. I am hoping BBB will resolve this issue or my next step will be contacting the ***

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved from property after being informed that I had to move because the apartment complex no longer accepts section 8 or low income residents. The letter posted on my apartment was intended for another resident. I moved anyway and provided the proper notice. However a debt of $1243 is listed on my rental history for ******* **. I cant move into new property because this debit is listed. Landing Square provided me with three different debt collection agencies to find the debt, NONE of the agencies have any record of the debt. NO letters were ever sent to me about the debt. I believe the property reported this to rental history portal. No one at Landing Square will escalate this matter to anyone to get this resolved. I would appreciate it if Landing Square would research the matter and remove the debt from my rental history. The debt is not listed on my credit report.