Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will only contact you via text message even though you ask them to send a bill. They ask for secure information without telling you who they are at first. When you pay the bill in full they still send you to collections even when contacting them several times.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These **************** are terrible. They only have one phone number to contact them. They have no web page. The doctors are not listed anywhere. Dealing with them feels like dealing with a scam from foreign shores. First, the **************** forgot to give my nerve block leading to unimaginable pain waking from surgery. Second procedure, the second **************** entered with attitude because he knew I had complained. Very unprofessional. Lastly, the billing practices feel like a scam. They refused to send an itemized statement or any statement and only sent a text asking for payment through a third party without identifying who the text was from or what I was being billed for. I have called repeatedly since October begging for email or paper bills to be sent. They claim no managers re available ever. Finally, ***** called *** February after my demands and claimed to be an acting manager. He said that he apologized for the mix up and that them telling me they do not send paper statements was a mistake. He promised to send one every month. I got one after that phone call but still did not get statements for March or April. In the middle of this when I was paying regularly and extra, they mistakenly turned it over to collections and turned over a higher amount than I owed. I did eventually get them to retract it from collections and set h amount back correctly. In average, it take four to six phone calls to get them to send one statement. I want the statement as a receipt showing they credited my account correctly from the last statement since that was an issue. I also cannot look up current address since they do not have a website or any online presence. I just want my statement sent monthly on the same date.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure in early September and received my only bill in October, in which a partial payment was made in November. I awaited another bill and never received one and then in February I received a text from a collections agency. I called the DR ******* and spoke to several people about getting an updated bill and they said they couldn't send me one and that the send me 3 prior and that was the only amount they were able to send out and I finally got ahold of someone who said half of my bill was sent to collections and the other half was still with them so I had that person send me the website information so I could make a payment online so I could be sure to get a receipt. That same day, I paid the balance with the collection agency so this did not become a problem. Everything has been taken care of and no more issues, well its now mid March and I am getting more texts from the collection agency about a new amount I owe which is what I paid to this office in February and I have spoken to several more people who said they would handle it with the collections agency and that still has not been done.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my surgery on Dec 10, 2024. Get a text message from a company named Papaya that I owe $400 for my anesthesia after my insurance paid, I look at the bill and its two separate claims for practically the same amount for the same medical codes: one for the anesthesiologist and another one for the nurse. Who files a claim for the nurse in the surgery? *** had many surgeries and never received two claims from a provider and their nurse. What kind of scam is this? Im not paying a copay for the nurse. If she was the nurse-anesthetist, sure but there was an anesthesiologist (actual doctor) present at the surgery and he was the only one I was introduced to. Based on ****** reviews, this is what they do. And its annoying to get a hold of anyone there to get this fixed. Every time I speak to someone, they give me a different story about what happened. Ultimately running a huge scam.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my gallbladder removal surgery in September of 2024 at Northside hospital in ******, ******* , I received a $97 bill via text message from North Atlanta Anesthesia Professionals. I paid this bill online and received a confirmation email. In the following weeks, I received another bill for $97. I called their hotline and spoke with a representative. I provided the payment confirmation, and the representative said that my balance was zero and to ignore future bills or text messages from North Atlanta Anesthesia Professionals regarding my bill. I continued to get texts about this bill which I ignored as instructed to do. In January of 2025, I received a notice that I still owed $97 and was going to be turned into collections. I called their hotline hotline again and was told that this was a different $97 charge. Although I highly doubted this to be true, I paid the $97 over the phone. Today, February 11, 2025, I received another bill. Yet again, I called customer service, I told them I felt Ive paid the same bill twice and would like the second $97 refunded. The representative said both charges were legitimate, but my balance says zero. I said great stop sending me bills then. She said the bills wont stop, but to ignore them. I suspect I will get another collection notice from them in the future.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery on 3/19/24. Two days prior I paid required up front fees of over $3,000.00 to the hospital and my doctor. Several months later 10/4/24, I received a collection text from ****** **** who said they were collecting for North Atlanta Anesthesia Professionals. Prior to this, I never received any bill from the said business. I called ****** **** and was told a breakdown of charges. I asked for a bill and after giving pushback, they said they would send a bill. I never received anything until I got another collection TEXT from ****** **** on 11/4/24. I called again on 11/25/24 to request a bill again. The *** began telling me dates of service and charges and stated I should see it on my EOB. I explained to her that an *** provides estimates and that I wants bill from the provider. The *** stated she would put in another request for a mailed bill but if I started receiving calls again, that meant the bill was sent. These two companies are very unprofessional and do not follow the guidelines of the ****. It is my hope that these agencies are investigated and ***rimanded.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company multiple times about making payments for my hospital bill. I was told as long as I pay $25/month I would have no issues. I have been proactive in taking care of the matter. I made monthly payments on time and before time and was sent to collections. I made payments on 8/1, 8/26 (for September and they claim that is why I was sent to collections), and 10/4. I spoke with several agents regarding the matter. On 10/3/24 spoke with ***** who said he say my payments and would reverse the collection agency. Still was receiving calls. Spoke with ***** on 10/15/24 who said she saw it was removed and that I needed to just call on November to make a payment. Called 11/1/24 was told by Farkark to call back on the 8th to make a payment and that I wasnt sent to collections. Still received calls from debt collector. Called today 11/6 spoke to Jesstina who said there was nothing they could do unless I now pay a reoccurring $100 monthly. This is unfair and poor business. I have upheld my end and was told wrong information on multiple occasions.

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 3rd, 2023 I received anesthesia for an outpatient procedure. I never received a bill. My insurance company covered all but $195, unbeknownst to ****** would have paid with my HSA, but no bill received. The bill went to collections who started mailing & calling. It was an unrecognizable number so I never answered & their billing was vague. When I received a text to pay them today I researched to find the only 1 anesthesia unit claim owed for $195 information in my claims of last year and I paid for the 2 units equaling $390 plus $6.40 "convenience fee" for paying today over the phone to the collection agency after speaking to the North Atlanta Anesthesia unenthusiastic billing employee with a fictional name, who verified my address was incomplete in their system missing a number and I looked at ****** and dozens of reviews are stating they never got billed, got double charged as I did and much of the same. The employee claims they texted me a bill in January and *** when I have zero texts from them, but I'm pretty sure texting is a HIPAA violation since it's not encrypted, if I had received anything, but had not (I went through all texts in my phone and my att mobile bill, nothing from their office ever sent). And she admitted they were "missing one number" from my address which the collection agency had no problem finding to mail me and call and text. This company has caused damage to my credit report when I could have paid them last year or this year to prevent these issues. I'm scared that their billing business practices may cause issues with being able to pay their anesthesia staff and cause serious injury or death to their patients in a trickle effect based upon resentment if this is not addressed or could already be an issue uninvestigated by physicians, hospitals, or survivors due to lack of legal resources or cover-*** due to lack of medical staff resources post COVID. I have copies of documents but HIPAA prevents me from uploading them.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has never sent a bill to us or contacted us but readily sent a past due amount to a collections agency to harass us over. In todays world, it initially felt like a scam. Upon researching, per reviews, this is a standard practice for this business. Also, upon looking through claims submitted to insurance, they double-billed my sons anesthesia to insurance on 10/13/2023 - each leaving a $151.79 balance for a total of $303.58 owed. I will not pay this business until I receive a bill - and with the correct amount owed. This is not how business should be conducted and, with all of the reviews indicating similar practices, this should be investigated and corrected.

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an epidural on 6/30/2023. I received a text message from North Atlanta Anesthesia Professionals on 02/17/2024 about owing $4,500. When I called they stated they had sent the claim to insurance and not received a response. They then asked for my insurance information and I provided it. I then called again a week later and they asked for my insurance information AGAIN. They said they had sent the claim again on 2/21/24. I called back on 3/29/24 and they said insurance has still not paid and I asked to out my bill on hold to figure it out. I gathered the 3 dates they sent the claim, with the first being 10/26/23, which is 90 days after the date of service. I called Humana who said they did not see any of the claims. Humana called NAAP and they said they sent it but stated they would send it again. They proceeded to ask for an address which they should have if they have already sent the claim. They then asked Humana for my group number and ID number, which I have already provided on two separate occasions. The lady, *****, then told the Humana worker that she needed a class code in order to send the bill. It doesn't make sense that they have been able to send it in the past without a class code or are they lying about ever sending the claim in the first place since they sent it past the 90 day period? I get different stories every time I call and there are a lot of holes. At the end of the day, it is not my fault that they haven't been paid and I don't plan on paying them without documented proof of a denial from insurance.