Business ProfileforMavis Tires and Brakes

I am writing to express my extreme dissatisfaction with the recent service I received from your company regarding the repair of my vehicle's brakes. This matter pertains to the unsatisfactory workmanship exhibited by your technicians, which not only jeopardized my safety but also necessitated further intervention from a different company to rectify the issues.On February 11, 2022, I entrusted my vehicle, 2016 ****** Sentra SV, to your establishment for what I expected to be a routine brake repair. However, upon receiving my vehicle back and driving it, I noticed significant irregularities in its braking performance. The brakes exhibited alarming signs of malfunction, including but not limited to scrubbing/grinding when breaking suddenly and squealing. The substandard quality of work carried out by your technicians not only inconvenienced me but also posed a serious threat to my safety and the safety of others on the road. As a responsible driver, I could not compromise on the integrity of my vehicle's braking system, especially considering the potential risks involved.Consequently, I had no choice but to seek assistance from another automotive service provider to address the unresolved issues with my vehicle's brakes. The subsequent inspection and repair conducted by Regal ****** Inc, revealed critical oversights and deficiencies in the work performed by your company. Their assessment indicated that the rotors were glazed and that the front brake pads were not installed properly on the shims causing complete replacement of the brake pads and resurfacing the rotors for the same concern.Given the severity of the situation and the necessity of seeking alternative assistance, I am requesting a full refund of all charges incurred for the initial service provided by your company, as well as reimbursement for the expenses accrued in rectifying the inadequacies of your workmanship.