Complaints

This profile includes complaints for Pegasus Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pegasus Residential, LLC has 8 locations, listed below.

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• 

  Pegasus Residential, LLC

  1750 Founders Pkwy STE 180 Alpharetta, GA 30009-7603

• 

  Pegasus Residential, LLC

  19401 Tomball Pkwy Houston, TX 77070-3029

• 

  Nova at Biltmore Park

  300 Long Shoals Rd Arden, NC 28704

• 

  Pegasus Residential, LLC

  19401 Tomball Pkwy Houston, TX 77070

• 

  Pegasus Residential, LLC

  7200 Peachtree Dunwoody Rd Atlanta, GA 30328-1619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied to these apartments , followed all steps and paid all fees. After a prolonged duration of 2 weeks, a staff from the property reached out telling me there was technical issues in processing my application and they would try doing so manually. I waited another week or so with no update, after reaching out again I finally was told there was issues with my background which is inaccurate. The lack up urgency from the state worried me, however I continued trying to resolve this issue. Submitting all documentation requested and cooperating with the staff. Almost another week later even after submitting documentation disproving the supposed reason for my application denial. *** received a notification again stating due to my background and public records unsatisfactory my application was denied. At this point I feel there is something suspicious or incomplete happening . As the responses have been delayed and Ive requested someone of corporate level reach out or become involved with no success.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never got my refund and its been past the company policy to get the refund. They are stealing from customers. I have been reaching out to the company and no response

  Business Response

  Date: 03/20/2023

  Hello, I spoke with the applicant and we will issue a refund for the admin fee. The reason the refund was delayed is because the resident placed a stop payment on the payment. The payment has now cleared nd a refund will be issued. 

   

  Thank you, 

  *************************

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2022, my son and I went to ************ to view apartment due to him moving to ********, ** for employment. We spoke with a representative named *** and we informed her that my son needed an apartment before January 9, 2023. My son and I view the apartment and wanted to view other apartments in the area. We were informed by Chy if we decided to get the apartment, to go online to fill out the application. We were told that the application fee was $75.00 and there was an administrative fee of $225.00. We asked was the administrative fee refundable if something should happen and *** stated that it was and notated on one of their brochures. We were quoted a monthly rental fee of $****.00. We viewed other apartments in the area and decided on *********. On Saturday, when my son went online to filled out the application, there was another fee of $1400.00 instead of the #****.00 that we were quoted. We decided to wait until Tuesday, January 3, 2023, since the office was closed on New Years Day. When we spoke to Chy on Tuesday morning concerning the difference of the monthly prices, she stated to us that the rental fee can fluctuate which we were never informed on December 30, 2022, my son filled out the online application on 01-03-2023 and was informed by Chy that he will receive an answered that day. ************ didn't called on the 01-03-2023 or 01-04-2023. During that time, my son kept calling ************ phone number and never received an answer. The evening of 01-04-2023, my son called another apartment complex and received an approval within the hour. ************ finally called my son on 01-05-2023 stating that they were experiencing technical issues and was not able to call my son back. My son informed ************* that since he didn't hear from them in two days that he went elsewhere to get an apartment. ************ is charging us $300 when they failed to call my son back in a timely manner knowing that he needed an apartment before 01-09-2023.

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pegasus Management aka; ************* , is attempting to charge me a "deep cleaning fee" i left the unit February 14,2023 , the unit was completely cleaned by me , i have pictures to show , and still these people are trying to collect money that is not owed to them

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 27, 2023 approx 5PM- I experienced a near miss with the maintenance worker **** when we both arrived at the exit gate at the same time. While blocking the exit gate he then rolled down his window threw his hands *** erratically and he began aggressively yelling and threatening me. No accident had taken place at all. January 28, 2023 approx 1:45-2:15PM- I met with the assistant property manager to file a verbal complaint. She stated that the "animosity" he displayed is most likely due to a previous encounter where I asked **** not to speak to me. This was after he attempted on several occasions to do so that caused me to feel uncomfortable responding. She began to argue with me about my response to **** making me feel uncomfortable. I then asked for her to have the property manager contact me, expressed my dissatisfaction, and ended the meeting. In response she replied, "Why don't you move out? as I left her office. She then immediately followed me from her office, to the exit of the office rooms, and out the front office door. Once outside, I vent as I head to my roommate's car parked out front. ******* then yells to me from the door what did you say!? In a very aggressive manner. I reply Nothing! as I open the car door to get in. She then verbally threatens me saying thats what I thought! January 30, 2023 approx 3-4PM- I met with the property manager ******** about the incidents and requested that both **** and ******* have no further communication with me. Also that **** not enter my apartment in fear of my safety. She agreed and stated another maintenance employee will perform the upcoming preventative maintenance scheduled for 2/7/23 February 7, 2023 approx 9:45AM- ******** brought **** to my unit for the inspection. She did not contact me prior to arrange a later time for another maintenance worker to do the basic inspection. Unfortunately, access to the premises is mandatory. I have been lied to intimidated, harassed, and threatened.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ********* - I pay to park here - which is an open parking space located on the side/back of the apartments (*********) MEM/**. My car has been broken into 5 times from 2021 - 2023 and I'm afraid for my life. I have asked corp/and management to allow me to break the lease or move into a sister unit some time ago. On Jan 21st corp/office (******) advised via face to face that I could move into the cabinet shop (a sister unit) in MEM/** with the same lease agreement (no transfer fee/application fees and etc) I also including an additional year at the new location. ****** gave me a move out date of Feb 1st. I have e-mailed/texted the corporate manager (******)/and onsite managers but got nothing from them/no response at all. I need an updated lease agreement with the changes (**************) and I discussed or I can just break the lease. I need a response from ****** or the onsite management. HELP

  Business Response

  Date: 02/01/2023

  Good Afternoon,

  I have reached out to ************************ and resolved this matter. We are corresponding via email to finalize her requests. Please see attached email as proof of settlement.

  Thank you,

  ***********************

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous office manager *************************** reported that I had a past due balance. I do not and i currently reside at the property. Before she was terminated she was supposed to correct the problem but she was terminated before the issue was rectified. I need this taken off of my credit report because it has caused my score to drop significantly and the harassing calls and emails are causing me stress and anxiety.

• Initial Complaint

  Date:12/31/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October of 2022 the ******** apartment management hasnt been Transparent with me on my bills and balance. Ive been blocked from seeing my account history since october. I had no idea what my rent payment would be each month, and they never email or sent account statements, resulting in late fees and bank return fees. Every time I talk to management, they can never explain the added fees or why my water/sewer bill went over $100 in October . They also added an attorney fee to my balance recently with no explanation. I also ask one of the management ,*********************, and was told that he doesnt know why, but he will get back to me.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11th, I received an email that a main line on the interior of the wall was compromised which leaked water into my apartment. From this, they had to rebuild the half of my unit's wall, so I had to stay in the guest suite for two weeks. Also, there were some water damage to some of items, which I ended up filing a water damage claim to insurance. They promised to get the construction/repair and cleaning done in a couple days, but nothing has been done since 11th and this is seriously disrupting my daily activities. This is especially concerning because I am allergic to dust and I used to suffer from asthma. Also, the water pipe noise is pretty loud as theres no cover on the wall. Because of this, I requested that I would like to either move to another unit with the same floor plan with moving expenses covered by the property, or I need to get one-month rent reduction for compensation. However, they've been ghosted me for more than a week.Also, I felt that the property management was somewhat deceiving because later the insurance company reached out to me and said that they can't process the claim because the leak was caused due to a defect with construction. They said 18 ft of concrete was found inside of a storm drain pipe that runs through the interior of the building, which the property manager never explained to me. This defect caused a pipe break which impacted my unit. Hopefully, they can explain the situation more clearly and be honest about how long the work will take. I also would like to get the proper compensation for this situation because this is not what I would expect when I decide to pay for $1700 a month.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year lease for an apartment at ********* in *******, **, which is managed by Pegasus Residential. The lease expired on August 19, 2022. I moved out of state and vacated/emptied the apartment on July 23. I returned to ******* the week of August 12 to clean the vacant apartment and turned in my keys and garage pass to ***************************** in the front leasing office. I left town immediately following and didn't return until September. On 8/25/2022, I received an email with my final account statement from ********************************* from the apartment leasing office. The final statement lists my move out date as 8/22/2022 instead of 8/12/2022. Therefore, I was shorted $148.55 from my security deposit refund. I called the office immediately and spoke with *****, who said she would "check on it." I spoke with her on two other occasions and she was still unable to provide an answer about correcting the error. Since then, I have called back several different times and the leasing office staff has stopped answering the phone. I am unable to leave a voicemail and receive a message saying the voice mailbox is full. I emailed Pegasus Residential corporate communications and did not receive a reply. I have called the corporate office multiple times, followed their prompts and have been unable to contact anyone live on the phone. I have left multiple messages there with different people and have not received a return call. I did receive my security deposit refund check a couple of weeks ago but it was only for $251.45, not the $400 it should have been. I am seeking the remaining $148.45 due to me, as this was an error on their part.