Complaints
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a 403k with Orion retirement through a past employer. I have been attempting to get this account dispursed to me for over two weeks. I keep calling to find out what the hold up is and the service team kerps saying the pages are blurry. The preview is clear as day. I have rescanned, reprinted, sent from dofferent faxes, sent from different scanners, and ghey keep passing the buck. I called this morning and now they say "its processing" but it will take two or "three" buisness days. Today is Tuesday and I needed the money this week, not next week. What is wrong with the service teams at Orion? Where is the service? I have to fix everything myself and I dont even know what there problem actually is? I will believe them when I see the money. It will be a month of bullcrap Ive had to go through before its all said and done and this is unacceptable.
Business Response
Date: 04/25/2024
This complaint has been submitted against the incorrect company. Orion Portfolio Services, LLC is a passive debt buyer, we do not manage or hold any retirement portfolio services.Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do NOT recognize this account in any shape or form, I have no knowledge of owning this amount of money to anyone, my credit is perfect and locked, I would appreciate the source that is accusing me of this debt, I have researched your company TSI which seems to be somewhat legit, yet you associate your self with a company by the name of ORION PORTFOLIO SERVICES WHICH IS A TOTAL SCAM, you should be ashamed of yourself for who you conduct business..with, I am checking and monitoring my credit 24/7 and I will not scammed by you or anybody else not to mention BBB, just look at the line of complaints from all those customers who are being scammed by ORION Provide me the company or office who is the source that has that claim and I will definitely go the extra mile with my attorney to identify the claim ***************************Business Response
Date: 04/02/2024
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with ******************* **** for collections. The $622.61 debt in question is the balance on a ************* account. We have reviewed this complaint and investigated the account information which was provided by the original creditor. After investigation of the account information and the consumers information, we have closed this account and instructed ********** Systems to close the account and if reported to the credit bureaus, to submit instruction to the credit bureaus to delete the derogatory tradeline. This account is now closed and will not be placed or sold to any other agency.Initial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail today from ********** systems. Saying I owe $857.93 for debt . They bought this info from Orion portfolio and it says the original creditor is direct energy. I live in ******* ** I never heard of this nor ever had any accounts opened.Business Response
Date: 12/21/2023
Orion Portfolio Services, LLC is a passive debt buyer, we do not collect debt directly from consumers. This ************* account was placed with ********** Systems for collections. After review of this complaint and the account details, we have closed the account and sent instruction to ********** to close the account and if reported to the reported to the credit bureaus, to submit instruction for the derogatory tradeline to be deleted. This account is closed and will not be placed or sold to any other agency.Initial Complaint
Date:10/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from TSI in September 2023. Within the letter, there was a claim to collect a debt of $183.27 for ************** under the account number of *******. I have never had a ************* account, and I also was not even living in ***** or any neighboring states during the time of this supposed account. I have already contacted legal counsel, who informed me that *** has claimed to collect money based off of fraudulent accounts and claims. I would like for this account to be canceled and closed, and for TSI to never contact me again with fraudulent claims.Business Response
Date: 10/06/2023
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with a third-party debt collector, ********** Systems, ****for collections. The debt in question is the balance on a ************* Account,the information on the account was provided by the original creditor. After reviewing this complaint and the information on the account, ********************** has closed this account. ********************** has instructed ********** Systems, **** to close the account and cease collection. This account is closed, and Orion will not place or sell this account to any other agency. .Customer Answer
Date: 10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:08/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter today informing me of a debt that does not exist to my knowledge. The electric company I supposedly owe (Met-Ed) operates in a state I haven't lived in for over 9 years, and all bills were paid and services canceled prior to my family relocating ******************************* ** was a rental so all utilities turned off last day of lease. ********************** is collecting for Orion Portfolio Services LLC and asking for a total of $436.04 for account #**********. How is someone supposed to provide proof from that long ago when the bank accounts used to draw the check have been closed after moving? The burden of proof is almost impossible at this point. Why am I only hearing about this debt 9 years later?Business Response
Date: 10/05/2023
Orion Portfolio Services, LLC is a passive debt buyer. This debt was placed with ******************* *** for collection. After review of this complaint and the account information, ********************** has closed this account and instructed ********** Systems to cease collection of this debt and close the account in their system. Should ****************** have any questions, she can contact Orion at ************, Monday Friday, 8:30 am 5:00 pm, EST...Customer Answer
Date: 10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a victim of identity theft in August 2019. I found this out when my credit score had been affected significantly in September 2021. Someone had rented an apartment falsely under my name. I filed a police report and sent supporting documentation. This matter was resolved and credit score restored. 2 weeks ago, my score dropped almost 200 points because there was an electric bill from ************* for $113 from this SAME fraudulent apartment. I have emailed Transwestern and Orion and called Orion multiple times with messages with no response. This is a absolute disappointment and should have NEVER happened in the first place. Why did Orion not due their due diligence when acquiring this debt and recognize it was fraud and a closed matter supported by the police? Transwestern #: ******** Police report #: *********Business Response
Date: 10/13/2022
Orion Portfolio Services is a passive debt buyer, the $113.64 ************* account in question was placed with *********************** for debt collection. The information on this account provided to ******************* **** is information provided by the original creditor, *************.Orions records reflect that we have not received any phone calls from ***************. On 10/11/2022, Orion did receive an email from **************** with a copy of the police report filed in 2021 regarding identity theft that occurred between May 2019 and May 2020. After review and investigation, Orion has closed this account. Orion is sending instruction to ******************* **** to close the account and instruct the credit bureaus to remove the derogatory tradeline associated with this account.This account is closed and will not be placed or sold to any other agency.Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent certified mail to Orion and trans world to informing them that the debt they are trying to collect from me is fraud. I never had an direct energy account in ***** and have never lived or stepped in that state. I was living in ******** at the time and it is easily verifiable. The burden is on them to prove this is my account and they can not. I am tired of being harassed and insist you cease and desist contacting me and close the account affecting my credit. Do your diligence instead of harassing people who are already victims of identity theft and fraud. Read your mail, run a background check I dont care you need to prove it and you cant plus I can easily prove where I was living and have done so.Business Response
Date: 09/22/2022
Orion Portfolio Services, LLC is a passive debt buyer, the ************* debt in question was placed with ********** WorldSystems, Inc.for collections. We have reviewed this complaint and account information provided by the original creditor. After investigation, we have closed this account and instructed ********** Systems to close the account and instruct the credit bureaus to remove the derogatory tradeline associated with this debt. This account is closed and will not be sold or transferred to any other agency.Customer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Denied homeowners insurance in Feb 2020 due to adverse information on credit report. Requested copy and saw that DirectEnergy turned over unpaid bills to Orion for collection. I filed dispute with TransWorld which in turn sent me copy of DirectEnergys unpaid bills for 2019 in the *** of $557. The acct turned over to Orion had different name and address but somehow was reported to credit bureau and reflected on credit report under my name and address. My name was legally changed back to my maiden name 22 yrs ago and have never used any other name during this time. I have also lived at my address for the past 17 yrs and my utilities have been with TXU for over 12 years. The bill for $557 for 2019 was for a different name and different address at some apartment on the other side of ******* from where I live. I tried to contact Orion via telephone and was not able to contact a human. So for the past six months I have been getting the royal run around with TransWorld before I was informed that Orion is responsible for clearing up this matter. When I originally received my credit report I had never heard of DirectEnergy and had to ****** them to see who they were and since the report did not reflect the erroneous name and address appearing on MY report, I called DirectEnergy and spent hrs on the phone with them trying to find any acct with my name, address or social security number and they were not able to find anything; nor had I ever been contacted by DirectEnergy or Orion in any attempt to collect this debt. WHY??? Because I never resided at that apt nor ever went by that name. In the meantime they have destroyed my credit and am now having to pay double for both homeowner and auto insurance which was already ridiculously high before this fiasco. I am frustrated beyond words and want this cleared up immediately as it has gone on long enough.Business Response
Date: 11/11/2022
Orion Portfolio Services, LLC is a passive debt buyer. The DirectEnergy account in question was placed with ******************* **** for collections. We have reached out to ********** Systems for an update on this account. ********** has informed us that they closed this account on 10/13/2022 and that they submitted instruction to the credit bureaus to remove the derogatory tradeline associated with this account. This account is closed and will not be placed or sold to any other agency. Should ************-Page have any questions, she can contact me directly, *********************** at ************, Monday Friday, 8:30 am 5:00 pm, EST.
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