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Business Profile

Online Education

MyContractorsLicense.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased contractor license exam books and a study course on 11/18/23. I was told that my login info would be sent in **** minutes. It's ***** hours later and still nothing, and no reply from customer service. I'm starting to feel like the whole site is a scam.

    Business Response

    Date: 11/20/2023

    Customer was contacted. Username and password have been delivered. Order is being processed for Shipment Monday 11/20/2023. Office is closed on the weekends. 

    Customer Answer

    Date: 11/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/9 I purchased their plan for $49 for the ** residential contractor practice test. I was promised immediate download available after purchase. There are no links to download, nothing in my account to link me there, no test to take at all. I paid for an invoice, as oxymoronic as that sounds.. Their site looks enticing and they offer satisfaction guarantees. Im glad i didnt purchase one of the test study bundles for $1400.

    Business Response

    Date: 04/13/2023

    The Customer was fully refunded within 3 days of purchase. This customer placed order with a reseller Contractor-License.com This customer was never a My Contractors License direct customer. Please remove this the complaint from My Contractors License. Sorry we just saw this complaint since it was filed against the wrong company. 

MyContractorsLicense.com is NOT a BBB Accredited Business.

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