Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Office Space Rental

Spaces Avalon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spaces Avalon will not stop charging me for services that are not being rendered. I signed up for their basic mailbox service. After a few months, they started paying me for the **************** package which is drastically more. I told them to stop. After dealing with this for a while, I decided to end my service. Their service directs you to the website to cancel your service. When there, the website doesn't show the ************* button as in the instructions. I contacted Spaces via email for this problem and to cancel. Spaces says I need to go ahead and pay for the next cycle and then cancel. I did. I then sent an email to confirm. They kept charging me (and still are). I have email evidence where *****, their parent company, has told them to cancel my service and refund the money. I have had additional calls with Regus. At this point, Regus isn't the problem. Spaces is deliberately ignoring my requests and their parent company's request. Again, I have emails showing all this.

    Business Response

    Date: 10/06/2025

    Many efforts have been made to get a refund for ***** from Regus, but they deemed that a refund was out of policy but moved the termination date up to cancel the account but did not want to apply a refund. I will admit that the previous center team could have been more communicative and on top of this issue and make sure the account got terminated when client had requested so that was an error on our part. If it was my choice, I would provide the refund to the client as it was an error on our part but corporate does not think so. I wish there was more I could have done for the client, but it was out of my hands. 

Spaces Avalon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.