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Find a Location

Malcom Cunningham Cheverolet has 1 locations, listed below.

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    Business ProfileforMalcom Cunningham Cheverolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2175 Mansell Rd, Alpharetta, GA 30009-4767
    BBB File Opened:
    9/24/2019
    Business Management
    • Mr. Malcom Cunningham, Owner
    • Mr. Wayne Wright, Operations Director
    Contact Information

    Customer Contact

    • Mr. Malcom Cunningham, Owner
    • Mr. Wayne Wright, Operations Director
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a SUV from this dealership on the last week of November 2023 when my car went down. In the first week of the purchase I had to come back to the dealership for front brakes and roters, turn off oil change lights and a battery for the car key fob. I had to travel 55 minutes to get to the dealership 4 times in the first week alone. After telling the repair manager that the vehicle was moving to the right he said bring it in when you can. The holiday was busy i informed the repair manager (******) i would be out of town and couldnt until the new year he said that was fine. When i took it in i was charged $****** for a wheel alignment and air filter. I asked was the car inspected before purchased and the salesman (Ramy) and Manager (*******) assured me it was done as I was charged over $1800 dollars on my bill of sale for an inspection. But not only was it not inspected because all this work was done in less than 45 days after having the suv they did something to by bumber after the alignment and it's lopsided. They didn't inform me that i would have to pay for any repair or ask permission to do the work without telling me i would have to pay anything when they completed the wheel alignment and filter is when i was informed i would have to pay for the repairs. I was upset and confused. The dealership manager (steffon)did nothing other than tell me about problems he was having versus giving me a solution on why a used car that was supposed to have an inspection prior to the sale as it is on my contract and have to come out of pocket an additional ****** on top of the $1800.00 that was added to my bill of sale on the vehicle. Everything about these transactions was wrong and they all lacked accountability for my concerns or complaints. I would like reimbursed because the vehicle was supposed to have an inspection prior to purchase and was included on the bill of sale. No one seems to care about you at the dealership after you sign the bill of sale.
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